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Education

Risk Management: Chubb Insurance seminar in wildfire defense services, home inspections, proper coverage and rebuilding "green" after loss.

Continuing Education

Mitigating Medical Emergencies: Security and personal support staff of high net worth families.

Continuing Education

References

Gregg McQuillan

Ben has been instrumental in defining a level of service and creating a lifestyle that was beyond our expectations.  He has taken a nebulous concept and turned it into a luxurious reality of lifestyle. It is Ben's understanding of personal service and business know-how, peppered with a good disposition, that has made him invaluable in this situation. Gregg McQuillan

Andrea Basora

He kept us all organized, and was the principal reason the department had such a hard-working, cheerful, and motivated staff.

I have always admired his intellect and his honesty-not to mention his wonderful sense of humor.  Andrea C. Basora

Paul Howard

He is a creative thinker and an excellent manager with the ability to carry through, in detail, any project he sets his mind to (almost always one step ahead of the game).  He holds to the highest standards of honesty and integrity and I have never had reason to doubt his loyalty or sense of ownership of my company.  Paul A, Howard

Video

Professional Memberships

Portfolio

SKILL SYNOPSIS

  • Microsoft Office/MAC
  • Construction Project Management
  • Management of 9 employees
  • Extensive Food and Wine Knowledge
  • Healthy Menu Planning and Preparation
  • Event Planning
  • Eye for Architecture and Design
  • AMX, Fireball, Crestron, Kaleidoscape, Lucent, Security-Smart Home Technology
  • Vendor Evaluation and Management
  • Vehicle Maintenance and Care
  • Excellent Defensive Driving Abilities
  • Horticultural and Equestrian Skills

Work History

2007 - Present

Household Manager, Private Residence, Indianapolis, IN 

Responsible for 12,000 sf private penthouse residence within luxury hotel, plus oversight of country home.

Household and Property Management: 

  • Manages a staff of 2 housekeepers for the primary residence

  • Close coordination with corporate personal assistants.

  • Responsible for all household purchasing including culinary, spirits, wine, floral, etc

  • Cellar and humidor maintenance

  • Creating technical and operations manuals for primary residence

Construction and Maintenance Management: Ongoing project supervision for construction and maintenance at primary residence and country home

  • Monitors punch-list
  • Operation and maintenance of "smart-home" media and security technology

  • Coordinates with project manager/contractors at country home

Special Event Production: Receptions, fundraisers, private parties (up to 6 per month) held within the private residence

  • Responsible for event planning, budgeting, and personally accountable for every expenditure
  • Choreographs and executes intimate salon dinners for up to 10 guests

  • Extremely vigilant of household silver (counting constantly)

  • Orchestrates fund-raising events for up to 125 guests

  • On-going colaboration with committees, event coordinators, catering and talent 

Culinary: Prepares breakfast, lunch, light supper on a regular basis. Provides both formal and informal table service. Responsible and accountable for all food purchases

Gentleman's Valet: Responsible for daily care of wardrobe. Provides pack and unpack service.  Conducts in-house cleaning and steaming and footwear care Complete maintenance of personal technology (i devices, Kindle, blood pressure/heart monitors/pedometers, watches)

In addition to Household Management duties, serve as Head Butler for the 12 Residence Condominiums within The Conrad Indianapolis.

Oversees all service functions for the 15 exclusive residences, ensuring high service level for two Fortune 500 CEOs and other principals

Maintenance: Colaborates with engineers for maintaining electrical, plumbing, and security systems for individual residences; winterizing and spring opening

Security: Works closely with hotel, corporate and private security to ensure privacy of principals and condominium residences

Management: Supervises  butler/concierge and 6 housekeepers for the 15 condominiums. 

  • Creates staff schedules for weekly coverage, special events and travel

  • Provides training for etiquette, open and close residences, travel preparation and formal table service

2003 - 2007

Business Owner

Lockwood Upholstery, Indianapolis, IN 

Relied upon expert knowledge of furniture design, construction and maintenance to provide specialized services for select clientele

  • Personally cared for antiques and provided cleaning and reupholstery for fine furniture

Sales and Design Consultant  Kittle's Home Design, Indianapolis, IN  (Concurrent Position) 

Kittle's Home Design is the largest furniture retailer in the area.

  • Helped customers with design concepts to match their lifestyle, living space and budgets
  • Coordinated efforts with architects, designers, HVAC technicians and landscapers to ensure cohesiveness in projects
  • Developed ongoing relationships with a variety of vendors for art, antiques, wall coverings, upholstery, and fabrics
Desi  1998 - 2003

Sales Manager

Paul A. Howard, Inc., Indianapolis, IN 

Renowned English furniture builder and designer 

Worked closely with interior designers, architects and their clients to create custom pieces for retail and wholesale luxury markets

  • Managed workroom staff to ensure quality and timely productio
  • Conducted vendor negotiations for product pricing, payment terms, credit lines, and delivery deadlines
  • Assisted with business management including financial growth reports, budgets, sales forecasting, and cash flow

1995 - 1997

Business Manager

Mira El Sol S. A., Madrid, Spain 

Created a Channel Distribution system for 3M Window Film in the retail market.

  • Developed business plan, established company, and grew it into a profitable venture
  • Conducted business in compliance with all Spanish laws and regulatory concerns
  • Responsible for all accounting and management of an emerging company.
  • Introduced new product through trade shows, homeowner associations, real estate and retail window sales companies
  • Installation Team Lead for new markets to ensure proper production procedures
  • Instilled a customer-service based philosophy in all aspects of the business.
  • Ongoing negotiations with suppliers and sub-contractors

1990 - 1996

Coordinator/ Professor - Department of Modern Languages

Universidad de Antonio Nebrija, Madrid, Spain 

Hired as professor for one of the first private universities in Spain; promoted to manage the modern language department (English, French, Italian, and Spanish).

  • Responsible for managing department with a $1.5M operating budget
  • Managed 9 professors, including hiring, contract and salary negotiations, disciplinary actions and staff reviews
  • Provided mediation for grade dispute hearings
  • Coordinated departmental policies, including student evaluations, textbook selections, annual curriculum development, exam approval and scheduling

1981 - 1989

Front Waiter

Top O' the Cove, La Jolla CA

Stefano's Ristorante Italiano, San Diego, CA 

Fine Dining establishment in La Jolla, featuring Continental and California cuisine.  Top O' the Cove achieved a Three Star Michelin rating during dates of service.  Guests included Hollywood elite, business leaders and influential members of Mexican society.

  • Trained in traditional formal dinner service, table settings, tableside food preparation, and presentation
  • Seasoned bartender; received professional spirits training
  • Educated in wine appreciation, including food parings, subtlety of character, etiquette, and maintenance of a world-class cellar

Professional Statement

Offering 18 years of experience and innate affability, this private service professional will anticipate your needs and help you maintain the highest standards of graceful living.  Ben is bilingual in Spanish, has excellent problem-solving and management skills, and has the work ethic to manage every aspect of a fine home.

As Mr. Etherington puts it, "I enjoy the challenge of doing many jobs with one goal.  Give me your estate management, event production, staff management, construction and maintenance supervision, and food and wine oversight; I'll give you an ideal home environment."

Expect always to have the time to enjoy your guests.  Rest assured that your construction projects are appropriately supervised, without your constant attention and stress.  Let someone you can trust hire and train your staff.  See the expert care of your property and valuables appropriately and thoughtfully delegated.

Mr. Etherington is practical.  He says, "Estate budgets are carefully created and followed, maintenance costs are kept in check and property investments retain their value."  But he can also promote a certain soulful luxury:  "I have the knowledge of how spectacularly life may be lived and at the same time I love the beauty of simplicity."

Personal Assets

Personal Assets:

  • Bilingual (English/Spanish)
  • 12 years of management experience (4 years in Estate Management)
  • Extensive experience in hiring, training and managing English and Spanish-speaking staff
  • Optimistic team player, coordinating with personal assistants, butler, housekeeping, landscaping staff and private building contractors
  • Construction and remodeling supervision
  • Constant attention to detail, excellent follow-through skills, and always with a professional attitude
  • Victorian sense of discretion, loyalty, and trustworthiness
  • "Can do" attitude with with keen sense of vision and pragmatism