Benjamin Townsend

Volunteer Experience

Technical Skills

Operating Systems Experience

  • Linux Command Line Intermediate
  • Linux Graphical Interface Advanced
  • Windows 95 – 98 SE, Windows 2000, Windows XP Advanced
  • Windows Vista Intermediate
  • DOS Command Line Advanced

Computer Software

  • Microsoft Office Suite Advanced
  • Microsoft Front Page Advanced
  • Microsoft Internet Information Services Advanced
  • Apache Web server Intermediate
  • Adobe Dreamweaver Advanced
  • Adobe Photoshop Intermediate

Programming and Scripting Languages

  • PHP Advanced
  • Java Intermediate
  • HTML Advanced
  • ASP Intermediate
  • ASP.net Intermediate
  • VBscript Intermediate
  • Visual Basic Intermediate
  •  C#.net Beginner

Other

  • Networking and Routing Intermediate
  • Computer Virtualization Intermediate
  • Electrical Components Intermediate
  • Antenna Design Beginner
  • Live Sound Engineering Advanced
  • Non-Linear Video Editing Intermediate

Objective

To advance my career in the information technology industry with responsibilities that effectively utilize my communication, creative and technical skills, with opportunities to learn and advance my skills and training.

Work History

Work History
Jan 2009 - Present

AHP Technical Support Representative

Cloud 10 Corp
  • Provide technical support for client's subscribers, one of the nation's largest Internet Service Providers.
  • Troubleshoot a wide range of customer issues; Internet connectivity, home networking, email, web publishing, virus protection, and PC hardware/software support.
  • Document Inbound calls succinctly and accurately.
  • Provide Efficient and Friendly customer service.
Apr 2007 - Oct 2008

Community Integration Specialist

ARISE Inc

ARISE’s mission is to work with people of all abilities to create a fair and just community in which everyone can fully participate.

Job responsabilites:

  • Assist Individuals with disabilities one to one in learning skills to help them to become more independent in their homes and in the community.

  • Work with Individuals with a wide range of disabilities.

  • Prepare confidential Medicaid reports on individuals progress.

Jul 2006 - Mar 2007

Project Goliath: Display Auditor

Prism Retail Services
  • Visit Client’s Retail Locations

  • Develop a professional rapport with store employees

  • Maintain a system of antenna, a computer and Radio Frequency ID tags on displays in the stores.

  • Enter visit related data in a timely and accurate manner.

Jun 2003 - Mar 2007

Retail Sales Representative

http://www.radioshack.com
  • Demonstrate products and make recommendations to customers based on probing questions.

  • Use Suggestive Selling and other professional sales techniques to close sales in a competitive commission based position.

  • Responsible for day to day business duties such as banking and inventory control and ordering.

Education

Education
Aug 2005 - Jan 2006

Business Management

http://www.genesee.edu

Sample Courses work:

  • Professional Sales
  • Statistics
  • Macro-Economics
  • Technical Drawing
Aug 2002 - May 2003

Communications

http://www.brockport.edu
  • Participated in student video production club
  • Worked in television studios and editing labs
  • Assisted professors and students during broadcasting classes
  • Courses included: Principles of Communication, Public Speaking.