Team Gunther Kia -- 29816 Frederick Blvd, Daphne Al.
Prepare accurate and detailed repair orders that describe concerns, maintenance due, repair needs, and known issues.
Actively listen to customer concerns and ask probing questions to get detailed information to help better aid in diagnosing, prompting first repair to be accurate.
Continuously increase knowledge of changes to pricing, dealer services, fees, and vehicle repair information.
Calculate accurate repair / maintenance estimate to be able to easily explain services/ repairs needed and cost associated with said items.
Maintain high levels of customer service and support to ensure customer stays updated through out their service department visit increasing customer satisfaction.
Achievements - 2016 - Quarter 3 Top producer award for Southeastern Region