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Benjamin R. Moon

Experienced automotive service writer with over 4 years of experience in customer service relations, seeking employment within your company.

Work experience

2016-022016-11

Service Writer

Team Gunther Kia -- 29816 Frederick Blvd, Daphne Al.

Prepare accurate and detailed repair orders that describe concerns, maintenance due, repair needs, and known issues.

Actively listen to customer concerns and ask probing questions to get detailed information to help better aid in diagnosing, prompting first repair to be accurate.

Continuously increase knowledge of changes to pricing, dealer services, fees, and vehicle repair information.

Calculate accurate repair / maintenance estimate to be able to easily explain services/ repairs needed and cost associated with said items.

Maintain high levels of customer service and support to ensure customer stays updated through out their service department visit increasing customer satisfaction.

Achievements - 2016 - Quarter 3  Top producer award for Southeastern Region 

2012-012016-01

Service Writer

Eastern Shore Toyota -- 29732 Frederick Blvd, Daphne Al.

Prepare accurate and detailed repair orders that describe concerns, maintenance due, repair needs, and known issues. 

Actively listen to customer concerns and ask probing questions to get detailed information to help better aid in diagnosing, prompting first repair to be accurate. 

Continuously increase knowledge of changes to pricing, dealer services, fees, and vehicle repair information. 

Calculate accurate repair / maintenance estimate to be able to easily explain services/ repairs needed and cost associated with said items. 

Maintain high levels of customer service and support to ensure customer stays updated through out their service department visit increasing customer satisfaction. 

Achievements - 2014 & 2015 South East Toyota Presidential Award winner

Education

2002-062003-12

Associate in Science

The Medical Institute. -- Mobile Al

Complete course of study required to receive LPN license. 

1998-082002-05

High school diplomal

Robertsdale High School

Complete course of study required to receive high school diploma.