- Providence RI
- [email protected]
Conduct Outbound Initiatives to existing customers to better understand their current financial needs and enhance their banking relationship to meet those needs
Provides quality customer service and sales through knowledge of Retail and Commercial banking products, policies and procedures. Ability to recognize customer’s banking needs and satisfy those needs through the selling of retail banking products. Assists in the daily functions of operations to the branch including teller functions.
NMLS Certified - ID Number 805782
Responsible for fielding inbound calls, answering questions, providing an unmatched customer experience, and handling customer concerns through one call resolution. Assure speedy resolution of issues utilizing all available channels by utilizing a variety of tools to quickly service the account and educate customers helping them make well-informed decisions essential to utilizing the service and products the bank offers.
Extensively trained in change management, supporting leadership in the transition of a phone bank to a contact center.