Benjamin Castorena

  • 6599 E. Thomas Rd. #209 Scottsdale AZ, 85281

Summary

A confident, persuasive Account Manager who has a strong professional demeanor and proven ability to create, maintain and enhance client relationships. I am a driven individual who will strive to bring a significant impact on the overall value and future success of any company that I join. I can quickly adapt to any work environment by coming in with a positive attitude and a willingness to learn. I am an innovative individual with a creative mind who thinks ahead in search of ways to fix a current problem or create something new that clients did not know they needed. I am seeking a position that will challenge me and use my abilities to achieve your company's ultimate goals.   

Work History

Work History
2011 - Present

Account Manager

Traksoftware, Austin, TX
  • Responsible for 27 accounts in the West Texas region; Making sure that they stayed in compliance with state requirements.
  • Built great and lasting relationships with our clients; Functioned as the voice of the customer and provided internal feedback on how we can better serve our customers and improve our product.
  • In charge of technical support and worked with various IT teams to provide solutions in a timely manner.
  • Engaged in user research to understand how our clients use our products, then worked with the development team to define product requirements and priorities in order to build a system that is valuable, user-friendly, and feasible.
  • Was responsible for acquiring the sixth biggest county in Texas (out of 254 counties); which is currently our biggest account.
Feb 2011 - Aug 2011

Bank Teller

Wells Fargo, Tempe, AZ
  • Provided outstanding customer service.
  • Responsible for maintaining and balancing cash drawer.
  • Process customer transactions within established guidelines while providing excellent customer service.
  • Introduce customers to new products and services, and generate leads for other members of the sales team to close.
2008 - 2011

Castorena Company LLC

Customer and Technical Support, Yuma, AZ
  • Provided hardware and software support for all employees.
  • Responsible of overseeing the Point of Sales (POS) systems and local area networks (LAN) operations.
  • Responsible for handling support calls from customers; Would be in charge of opening and closing support tickets.
  • Recommend, schedule, and perform software and hardware upgrades and reconfigurations.
  • In charge that every aspect of the Point of Sales system (inventory, client accounts, orders, and invoices) were accurate.
May 2008 - Aug 2008

Internship

Yuma Investment Group Wealth Management, Yuma, AZ
  • In charge of handling customer calls, answering basic questions, or directing them to our advisers.
  • In charge of filing customer information and kept track of our advisers busy schedules.

Education

Education
2008 - 2013

B.A. Business Communication

Arizona State University – W.P. Carey School of Business
  • Certificates: Entrepreneurship and Innovation
  • Arizona State University's Dean's List  (2008-2009)

Skills

Skills

Languages

Can speak, read, and write in Spanish at fluent level.

SQL

Mid-Level proficiency with SQL .

Can write SQL queries in order to build informative reports for customers

Microsoft Office Proficiency

Experience and proficiency in using Microsoft Word, Excel, Access, and Outlook.