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About Me

Twenty-Three year old Customer Service / Sales Agent experienced through my extensive line of work in both Sales and Customer Service.

I'm an expert in versatility , motivated by challenge, competitive by nature and ever striving to create.  

Work experience

Customer Service Representative

Hy-vee
Nov 2007Apr 2013

Responsibilities : 

  • Greeting every customer and assisting those that need it.
  • Proper cash handling policies
  • Ensure proper visual representation of product

Achievements :

  • 5 years customer service experience
  • Worked in two-thirds of departments

Assistant Store Manager

Caribou Coffe
Apr 2013Mar 2017

Responsibilities : 

  • Serving you some of the finest coffee
  • Driving sales
  • Offering an experience unlike any other
  • Problem solving for both staff and customers
  • Behind the scenes (schedules, labor, sales, etc.)

Achievements :

  • Nearly doubled sales from previous years
  • Became assistant manager within 10 months
  • Filled in for 6 out of 7 stores in Rochester
  • Created an experience that lead me to be the most request beverage crafter 

Retail Sales Consultant

AT&T
Aug 2015Apr 2016

Responsibilities :

  • Drive Sales
  • Grow the business
  • Resolve customer issues
  • Create a seamless experience as your wireless provider

 Achievements :  

  • Consistently held 2nd- 3rd best ranked sales
  • Consistently one of the most willing to recommend agents 
  • Considered a valuable resource amongst my peers
  • Worked with management to improve sales environment and team selling initiative 

Detailer

Mercedes benz of Rochester
Mar 2017current

Responsibilities:

  • Recondition used vehicles for sale
  • Wash and Detail customer vehicles in for service

Skills

Customer Experience

Experience is everything! Why should people return if they are not satisfied with their experience? I'm proud to have held one of the best ranking amongst experience and willingness to recommend.

Excellent sales

Whether I've managed a coffee shop or been a sales agent it's always been the same: Tact and finesse. Come in for a two dollar smoothie, walk out with a fifteen dollar pound of coffee beans and a brewing method. Come in for a smartphone upgrade,  walk out with a premium television subscription. 

Management

While I enjoy success in both Sales and Customer Service, I find that i'm most driven by helping and mentoring. Being a resource for others and allowing them to take what I can offer and add to it is very satisfying. 

highly adaptable

I've done so much and it's always been in a manner of myself being thrown into whatever task it is. I've done everything from operating heavy machinery to operating cameras and creating graphics. Case-in-point I will learn it or figure it out and make sure it gets done. 

Hard-Working

My father owns his own business and he always taught me nobody leaves until the job is finished.  

 Self-Motivated 

The reason why I believe I would make a great fit is because while the average person is thinking that a task needs to get done or how to get it done, I've already started doing it. 

Education

BS Applied Computer Science

Rochester Community and Technical College
20172020

I am currently enrolled in both RCTC and WSU-R for a Bachelors in Computer Science.

Strengths and Weaknesses

Strengths: Areas where I'm well grounded.

  • Always Friendly
  • Punctual
  • Problem-Solver

Weaknesses: Areas where there is a little room for improvement.

  • Planning ahead
  • Taking on more than I can handle

Summary

Thank you for your valued time. I hope to hear back from you soon.

-Benjamin J Caflisch