IT Director and Information Security Officer
- Wausau, Wisconsin Area, US
- [email protected]
Accomplished information technology professional with a passion for helping organizations solve their technological and business needs, with experience in solution implementation, information security, network operations, project management, and business-focused process and procedure implementation. Passion for reducing operational expenditures by delivering automated solutions via integrated platforms, and leveraging the full capability of systems and technology. Expertise in a variety of industries, including financial services, manufacturing, education and IT managed services.
Cisco Certified Network Associate (CCNA) Security - License CSCO12263708
Cisco Certified Network Professional (CCNP) Route/Switch - License CSCO12263708
WatchGuard Fireware Essentials - License ACMP-000008509
Shoretel Certified Support Engineer - UC
Shoretel Certified Implementation Specialist - UC
Information Security Program Governance
Creation and implementation of a Vulnerability Management Program, Cybersecurity Awareness Program, Pandemic Preparedness Program, Incident Response Plan and Business Continuity Plans.
Network Operations Center (NOC) Implementation
Deployment of a dedicated Network Operations Center (NOC). Developed automation, alerting, and remote monitoring solutions. Integration of twelve enterprise-grade technology systems and solutions, including sales and procurement, project management, business continuity, network and help desk operations using automated workflow processes. Recruitment, training, and management of a team of engineers dedicated to proactively solving customer's issues.
Development of a co-managed information technology service platform. Focus on providing the customer with a white-labeled set of IT service management tools, and the ability to escalate issues to the service provider. Solutions managed and configured by the Network Operations Center (NOC). Features included:
Help Desk and Call Center Reorganization
Implementation of an Information Technology Help Desk, focused on ITIL best practices. Expansion of existing Help Desk infrastructure to accommodate rapid growth. Leveraged outside consultants to improve help desk processes, policies, and procedures. A focus on increasing recurring revenue through a streamlined Managed Services practice.
Magna Cum Laude
Phi Theta Kappa Honors Society
Outstanding Graduate Award