Mansoor Ahmed

Work History

Work History

PROFESSIONAL EXPERIENCE

Currently working with TD Bank

Windows Infrastructure Technical/Support / (Windows 2003)July 2008 – Present

Windows Currency Technologies

ITS Windows Virtualization Engineering

Mississauga,

Ontario

ØPro-actively Supported and implemented internal infrastructure , for upgrading service pack 2 for all windows 2003 servers

ØInstalled SP2 patches and used cloning ofVM machines in virtual centre

ØCreated templates, folders and virtual machines and installed guest operating machines in VMware Centre

ØMonitored VM Host machines for capacity Planning and load balancing , alarms and alerts

ØDocumented Process and understanding of business implications and the Roll Out Process

ØCoordinated efforts with other departments and functional groups (i.e,Technical and Business Owners )

ØParticipated in change management , creating , reviewing and configurations of change requests)

ØTrained and provided expertise for windows 2003 systems and network infrastructure to team , when required, form time to time

ØInstalled patch link and CiBRA tools for monitoring and updating information andservices running on servers

ØResource scheduling and planning

ØUsed plate spin and ghost for backup image

ØPro-actively discussed hardware upgrade requirements for HP and IBM servers

ØFollowed the decommissioning process from cool off stage to de-racking from the coordination perspective

ØHelped team members to understand the decommissioning process

ØIndentified and analyzed projects requirements and assisted with projectscope

ØAccurately and quickly identified potential conflicts that otherwise could impact delivery commitments and reschedules

ØCommunicated effectively with a wide variety of technical and non-technical audiences.

ØProvide Project summary status reports to Management team and ensured project remain on track

Systems Specialist / Technical Support Analyst

Canadian Tire Corp Limited

Tech Planning &Dev and production

Toronto , Ontario Nov 2007-April 2008

ØTook a lead role in planning, designing, implementation and laying out a basic infrastructure requirement for Enterprise 32/64 bits 2003 servers for application deployment and testing (ESM and other test components) in Dev and Production environment. for VMware .

ØMaintained Active Directory console, created, OU’s Groups, Users and group policy management

ØInstalled guest operating system in Virtual Centre and tested application in Dev/QA environment (servers /.workstations that provided the basis for establishing controls to ensure that the IT infrastructure is compliant with the existing IT security standards.

ØImplemented Infrastructural Design and built 50 servers in Dev/QA and Production environment in view of performance and Capacity planning for the application deployment and testing in a VMware DATA Centre

ØInstalled following operating system on the following virtual machines in DEV/QA /Prod in a Virtual DATA Centre

ØMicrosoft Windows Server 2003 Enterprise Edition with Service Pack 2 x86 (32 bit).

ØMicrosoft Windows Server 2003 Enterprise Edition with Service Pack 1 x64 (64 bit).

ØMicrosoft Windows XP Professional with Service Pack 2 x86 (32 bit). .

ØWorked on VM ware data centre, Using VI client infrastructure 2.0 to install/built 32/64 bit 2003Servers, XP workstations.

ØInstalled operating systems and applications SQL 2005 and IIS 6.0and Exchange 2003 on 64 bit processor

ØPushed software packages , patchesand ESM agents to Dev/QA environment through SMS Administrator console

ØThrough SMS Console, created collection packages and advertised/distributed the software packages to 4000 workstation.

ØEnsured specifications and functionality support business objectives and architecture decisions.

ØCreated Incident Management and RFC in ITIL ( Tools Remedy, Assets )

ØCreated GPO for a fire Wall exception on Dev side testing / and then on production side (workstations) to run the policies for the gap analysis.

ØCreated packages using Wise Studio ( Altiris)

ØAs required, research, designed, developed support solutions, applications, systems/ products that maximized efficiency, effectiveness and prevented problems/ issues and provided end user support

ØInstalled and supported applications Oracle 10gclient, Humming Bird, web sphere extension 3.0 and Mercury load runner for i660 Kodak Scanner File Net Imaging Project on Windows XP Workstations.

ØCreated groups and users in AD structure and implemented GPO’s for users access to File Net

ØInstalled Capture 5.0 for the File Net Imaging Project.

ØInstalled i660 Kodak Scanner, Fire Wire and drivers for the File Net Document Imaging project

ØInstalled video card and drivers for 30inch monitor

ØPrepared documentation and trained internal staff for ESM and File Net Project

ØMaintained the time line for all the projects under-going and met the dead lines

ØService systems and provided a level of application/ systems/ operational support, that met specific established standards and /service levels, and while minimized production risk

ØWeekly meetings with the team andproject managers to update and discuss the Planning and future strategy of the projects to prepare for the production launch.

Technical Support/System Support Analyst Ministry of Health & Long-Term CareJan 2005 –July 2007 North York, Ontario

ØTook a lead role in resolving issues on Server Performance and Capacity Planning, for Server growth and expansion, discussed hardware configuration like hot swaps and hot spares also the part of solution to DRP ( Disastrous Recovery Planning ) and inbuilt performance tools like Performance Monitor

ØPlanned and implemented hardware/software infrastructure requirements for windows 2003 Server to upgrade form NT 4.0 and met the requirements for roll out application.

ØCreated and Planned infrastructure requirements for hardware components and acquired quotes from Vendors IBM- X series 226, DELL- Power edge and HP

ØProvided support forCHC clients for windows installation Server 2000/2003 and Active directory tools with appropriate documentations and trainings

ØResponsible for any in house training to end-users or local IT staff based on new technology that was implemented and developed documentations ( Run Books, Manuals , upgraded current documentations.

ØProvided Technical consulting services and on-call support to more than 300 client/server environment

ØProvided support to installed MS Exchange 2003 and SQL 2005application on Enterprise Server

ØInstalled and configured Active Directory on Windows Server 2003

ØProvided team lead and mentoring support to internal as well as external clients.

ØProvided technical and applications support for front –end and back-end users

ØProvided a team lead support for system installations, network problems, hardware/software, applications support and OS configurations

ØProvided client support on system installation issues (e.g., windows server 2003/2000 and windows XP/2000,Group policies, Trust relationship)

ØProvided helpdesk/call support, created tickets using incident management and problem management , (ITIL)) for every case received and solved on line

ØProvided on call support for windows 2003/2000 , and ICA Clients(Citrix Presentation Server) and resolved issues like session time out and connectivity.

Technical Support/Network Analyst

CIBC Toronto, Ontario June 2004 - Dec2004

ØResolved issues and maintained day-to-day system Production support and operations for windows 2000/2003/NT 4.1 Servers, windows XP/2000 pro. Workstations

ØProvided Application support for clients on Windows 2000/203, Novell Netware 5.0 environment on the backend ( remote access applications) using SPX/IPXinterface protocols .

ØSupported and troubleshooted for hardware/software issues Desktops, laptops and Servers

ØSupported applications like File Net, Exceed (Hummingbird) and Veritas Symantec backup

ØSupported/configured all remote clients for sessions/applications on TS and Citrix Metaframe environment(installations like RDP and ICA clients)

ØMonitored sequential execution of daily jobs on ECS for production servers running SQL 2000 Dbase and backup transaction records.

ØProvided end-user IT support to consultants, administrative assistants and DMC

ØCreated tickets using incident management tool (using HEAT Tool) for every case received and solved on line

ØProvided on-call 24/7 support for all external aswell as internal clients

System support Analyst /Team Leader

Mid-range Operations-

IBM Canada Ltd.Toronto, OntarioSept2001-April2004

ØProvided system analystand team lead support of a computing environment (infrastructure, network and communications), including the integration of different technologies, and the development of specialized application interfaces to address communications requirements across platforms

ØProactively monitored the customer's environment and address issues before they impact the customer

ØResolved conflicts among team players and as tenacious member of the team to achieve common goals

ØSupported Active Directory, Win 2000 Professional/XP, /Workstation, Win 98/95 in LAN / environment to Internal as well as external clients

ØConfigured and maintained user profiles, user permissions, and file sharing, securities, group/user policies

ØApplied security patches and service packs as required; interfaced with the Service Desk during issue resolution

ØCreated documentations and Run Books for the Ist level tier helpdesk

ØProvided status updates and appropriate course of action to resolve the i

ØHelped clients with resetting password and usernames, account policies

ØManaged ICA and RDP for Windows and Citrix environment for remote services across LAN /WAN Created Hot ID’s for end user( other side of the WAN for application servers and DCs) ’s to logon (Passwords)

ØAnalyzed configured and resolved security issues

ØConducted hardware set-ups, e-mail configurations, and software installations.

ØResponded to trouble tickets following defined procedures and processes;

ØActed as primary interface to other support groups within IBM.

ØUpgraded personal skills on an ongoing basis to keep pace with industry developments

Network Analyst/Helpdesk Support

FGI Mississauga, Ontario May2000 to July2001

ØSupported a large call Centre 24/7 and built a reputation for being a good team player

ØMaintained a Primary Domain Controller (WinNT), Microsoft Exchange Server 5.5 and a Microsoft Web Server

ØConfigured and maintained user profiles, user permissions, and Account Policies

ØIdentified network hardware, cabling and topologies

ØPerformed installation and configuration of all workstations, printers, Hw/Sw in a LAN topology

ØImplemented MS Exchange with internal MS Outlook configuration and external POP3/SMTP protocols on Windows NT 4.0 Servers

ØInstalled and configured Win2000/98/NT server/workstation

ØInstalled and upgraded I/O components (SCSI controllers, hard drives, network cards, etc.) for personal computers

Help Desk/System Support

Vision System International

Mississauga, OntarioJan1999 – Mar2000

ØConducted hardware/software installations

ØProvided configuration and support for Windows NT 4.0 Servers / Workstations and Windows 98/95

ØAnalyzed and resolved hardware and software problems

ØResponsibilities included TCP/IP, DNS and DHCP Configuration.

ØAssisted customers in setting up MS Exchange

ØCreated an Access-based multi-user inventory system and trained staff on how to use it

ØDeveloped training manuals; wrote system and user compliance documentation for products and vendors using Access 97

ØUpgraded, assembled, and repaired computer systems and peripherals

ØConducted Y2K testing for PCs on their Hardware/Software and applications

Education

Education

REC-UK

Bachelors in Electrical Engineering-UK (Accreditations –UFT)

Major: Elective (Computer Hardware, Electronics and Communication)

Trainings & Certifications

(Trios College of Information Technology,  Mississauga, Ontario)

MSCA

Certified Novell Administrator- CNA

A+ Certified Professional

Network+ Specialist

Diploma Personal Development and leadership course (MBT) -100 Hour

Events: Microsoft Headquarters – Mississauga,May 06, 2008

Attended Training session on Vista/ Office 2007 Deployment

Interest

Golf

Music

Reading

Free Lancer Columnist

Objective

A customer-focused Systems Administration/Architect and technical coordinator

Extensive experience and problem solving skills in both network environments and software

Applications.

Dedicated to client services, nationally and internationally with a passion for building client

Relationships in IT.

Summary

Bachelors in Electrical Engineering and major elective in computers and communication.

Nine plus years experience in IT support role, including 5 years as a customer-focused

System Support Analyst and Team Lead, in-depth knowledge and support for Windows Server 2003/2000/NT, Windows XP/2000, Outlook, MS Office products in problem determination of IT incidents and knowledge of systems growth analysis and capacity planning processes and techniques for Physical and Virtual Machines

Skills

Skills

Windows Server 2003

Windows Server 2003/ 2000Administration, XP, Active Directory, Group Policies, Terminal Services, VMware , Imaging, Desktop Deployment Services, Desk side support, IIS administration, , VPN configuration TECHNICAL SKILLS OPERATING SYSTEMS/ APP/UTILITIES: Windows Server NT 4.0 , 2000/2003, XP , 2000, Vista, MS Exchang/2003 ,SQL 2005 , Thin Clients , Active Directory,  Group Policies, IIS 6.0 , Veritas Backup Exec ver 11d, Citrix ICA Clients, Patch link, ESM,SAV, Tivoli and IBM Director NETWORKS:                  LANs/WANs, Firewalls, TCP/IP, VLAN, DNS, DHCP POP3, SMTP, IPX/SPX, FTP, Wireless, Routing, Thin Clients NeoWareC50, VPN   HARDWARE:               Printers, Kodak scanner i660, RAM memory, network cards, sound cards, video cards, SCSI devices, Hubs, tape drives, Removable storage and other computer components, Routers, CD/DVD ROM and UPS      

Certifications

Certifications

A+ Certified

CompTIA

MSCA

Microsoft

Certified Novell Administrator- CNA

Novell