Currently working with TD Bank
Windows Infrastructure Technical/Support / (Windows 2003)July 2008 – Present
Windows Currency Technologies
ITS Windows Virtualization Engineering
ØPro-actively Supported and implemented internal infrastructure , for upgrading service pack 2 for all windows 2003 servers
ØInstalled SP2 patches and used cloning ofVM machines in virtual centre
ØCreated templates, folders and virtual machines and installed guest operating machines in VMware Centre
ØMonitored VM Host machines for capacity Planning and load balancing , alarms and alerts
ØDocumented Process and understanding of business implications and the Roll Out Process
ØCoordinated efforts with other departments and functional groups (i.e,Technical and Business Owners )
ØParticipated in change management , creating , reviewing and configurations of change requests)
ØTrained and provided expertise for windows 2003 systems and network infrastructure to team , when required, form time to time
ØInstalled patch link and CiBRA tools for monitoring and updating information andservices running on servers
ØResource scheduling and planning
ØUsed plate spin and ghost for backup image
ØPro-actively discussed hardware upgrade requirements for HP and IBM servers
ØFollowed the decommissioning process from cool off stage to de-racking from the coordination perspective
ØHelped team members to understand the decommissioning process
ØIndentified and analyzed projects requirements and assisted with projectscope
ØAccurately and quickly identified potential conflicts that otherwise could impact delivery commitments and reschedules
ØCommunicated effectively with a wide variety of technical and non-technical audiences.
ØProvide Project summary status reports to Management team and ensured project remain on track
Systems Specialist / Technical Support Analyst
Canadian Tire Corp Limited
Tech Planning &Dev and production
Toronto , Ontario Nov 2007-April 2008
ØTook a lead role in planning, designing, implementation and laying out a basic infrastructure requirement for Enterprise 32/64 bits 2003 servers for application deployment and testing (ESM and other test components) in Dev and Production environment. for VMware .
ØMaintained Active Directory console, created, OU’s Groups, Users and group policy management
ØInstalled guest operating system in Virtual Centre and tested application in Dev/QA environment (servers /.workstations that provided the basis for establishing controls to ensure that the IT infrastructure is compliant with the existing IT security standards.
ØImplemented Infrastructural Design and built 50 servers in Dev/QA and Production environment in view of performance and Capacity planning for the application deployment and testing in a VMware DATA Centre
ØInstalled following operating system on the following virtual machines in DEV/QA /Prod in a Virtual DATA Centre
ØMicrosoft Windows Server 2003 Enterprise Edition with Service Pack 2 x86 (32 bit).
ØMicrosoft Windows Server 2003 Enterprise Edition with Service Pack 1 x64 (64 bit).
ØMicrosoft Windows XP Professional with Service Pack 2 x86 (32 bit). .
ØWorked on VM ware data centre, Using VI client infrastructure 2.0 to install/built 32/64 bit 2003Servers, XP workstations.
ØInstalled operating systems and applications SQL 2005 and IIS 6.0and Exchange 2003 on 64 bit processor
ØPushed software packages , patchesand ESM agents to Dev/QA environment through SMS Administrator console
ØThrough SMS Console, created collection packages and advertised/distributed the software packages to 4000 workstation.
ØEnsured specifications and functionality support business objectives and architecture decisions.
ØCreated Incident Management and RFC in ITIL ( Tools Remedy, Assets )
ØCreated GPO for a fire Wall exception on Dev side testing / and then on production side (workstations) to run the policies for the gap analysis.
ØCreated packages using Wise Studio ( Altiris)
ØAs required, research, designed, developed support solutions, applications, systems/ products that maximized efficiency, effectiveness and prevented problems/ issues and provided end user support
ØInstalled and supported applications Oracle 10gclient, Humming Bird, web sphere extension 3.0 and Mercury load runner for i660 Kodak Scanner File Net Imaging Project on Windows XP Workstations.
ØCreated groups and users in AD structure and implemented GPO’s for users access to File Net
ØInstalled Capture 5.0 for the File Net Imaging Project.
ØInstalled i660 Kodak Scanner, Fire Wire and drivers for the File Net Document Imaging project
ØInstalled video card and drivers for 30inch monitor
ØPrepared documentation and trained internal staff for ESM and File Net Project
ØMaintained the time line for all the projects under-going and met the dead lines
ØService systems and provided a level of application/ systems/ operational support, that met specific established standards and /service levels, and while minimized production risk
ØWeekly meetings with the team andproject managers to update and discuss the Planning and future strategy of the projects to prepare for the production launch.Technical Support/System Support Analyst Ministry of Health & Long-Term CareJan 2005 –July 2007 North York, Ontario
ØTook a lead role in resolving issues on Server Performance and Capacity Planning, for Server growth and expansion, discussed hardware configuration like hot swaps and hot spares also the part of solution to DRP ( Disastrous Recovery Planning ) and inbuilt performance tools like Performance Monitor
ØPlanned and implemented hardware/software infrastructure requirements for windows 2003 Server to upgrade form NT 4.0 and met the requirements for roll out application.
ØCreated and Planned infrastructure requirements for hardware components and acquired quotes from Vendors IBM- X series 226, DELL- Power edge and HP
ØProvided support forCHC clients for windows installation Server 2000/2003 and Active directory tools with appropriate documentations and trainings
ØResponsible for any in house training to end-users or local IT staff based on new technology that was implemented and developed documentations ( Run Books, Manuals , upgraded current documentations.
ØProvided Technical consulting services and on-call support to more than 300 client/server environment
ØProvided support to installed MS Exchange 2003 and SQL 2005application on Enterprise Server
ØInstalled and configured Active Directory on Windows Server 2003
ØProvided team lead and mentoring support to internal as well as external clients.
ØProvided technical and applications support for front –end and back-end users
ØProvided a team lead support for system installations, network problems, hardware/software, applications support and OS configurations
ØProvided client support on system installation issues (e.g., windows server 2003/2000 and windows XP/2000,Group policies, Trust relationship)
ØProvided helpdesk/call support, created tickets using incident management and problem management , (ITIL)) for every case received and solved on line
ØProvided on call support for windows 2003/2000 , and ICA Clients(Citrix Presentation Server) and resolved issues like session time out and connectivity.
Technical Support/Network Analyst
CIBC Toronto, Ontario June 2004 - Dec2004
ØResolved issues and maintained day-to-day system Production support and operations for windows 2000/2003/NT 4.1 Servers, windows XP/2000 pro. Workstations
ØProvided Application support for clients on Windows 2000/203, Novell Netware 5.0 environment on the backend ( remote access applications) using SPX/IPXinterface protocols .
ØSupported and troubleshooted for hardware/software issues Desktops, laptops and Servers
ØSupported applications like File Net, Exceed (Hummingbird) and Veritas Symantec backup
ØSupported/configured all remote clients for sessions/applications on TS and Citrix Metaframe environment(installations like RDP and ICA clients)
ØMonitored sequential execution of daily jobs on ECS for production servers running SQL 2000 Dbase and backup transaction records.
ØProvided end-user IT support to consultants, administrative assistants and DMC
ØCreated tickets using incident management tool (using HEAT Tool) for every case received and solved on line
ØProvided on-call 24/7 support for all external aswell as internal clients
System support Analyst /Team Leader
IBM Canada Ltd.Toronto, OntarioSept2001-April2004
ØProvided system analystand team lead support of a computing environment (infrastructure, network and communications), including the integration of different technologies, and the development of specialized application interfaces to address communications requirements across platforms
ØProactively monitored the customer's environment and address issues before they impact the customer
ØResolved conflicts among team players and as tenacious member of the team to achieve common goals
ØSupported Active Directory, Win 2000 Professional/XP, /Workstation, Win 98/95 in LAN / environment to Internal as well as external clients
ØConfigured and maintained user profiles, user permissions, and file sharing, securities, group/user policies
ØApplied security patches and service packs as required; interfaced with the Service Desk during issue resolution
ØCreated documentations and Run Books for the Ist level tier helpdesk
ØProvided status updates and appropriate course of action to resolve the i
ØHelped clients with resetting password and usernames, account policies
ØManaged ICA and RDP for Windows and Citrix environment for remote services across LAN /WAN Created Hot ID’s for end user( other side of the WAN for application servers and DCs) ’s to logon (Passwords)
ØAnalyzed configured and resolved security issues
ØConducted hardware set-ups, e-mail configurations, and software installations.
ØResponded to trouble tickets following defined procedures and processes;
ØActed as primary interface to other support groups within IBM.
ØUpgraded personal skills on an ongoing basis to keep pace with industry developments
Network Analyst/Helpdesk Support
FGI Mississauga, Ontario May2000 to July2001
ØSupported a large call Centre 24/7 and built a reputation for being a good team player
ØMaintained a Primary Domain Controller (WinNT), Microsoft Exchange Server 5.5 and a Microsoft Web Server
ØConfigured and maintained user profiles, user permissions, and Account Policies
ØIdentified network hardware, cabling and topologies
ØPerformed installation and configuration of all workstations, printers, Hw/Sw in a LAN topology
ØImplemented MS Exchange with internal MS Outlook configuration and external POP3/SMTP protocols on Windows NT 4.0 Servers
ØInstalled and configured Win2000/98/NT server/workstation
ØInstalled and upgraded I/O components (SCSI controllers, hard drives, network cards, etc.) for personal computers
Help Desk/System Support
Vision System International
Mississauga, OntarioJan1999 – Mar2000
ØConducted hardware/software installations
ØProvided configuration and support for Windows NT 4.0 Servers / Workstations and Windows 98/95
ØAnalyzed and resolved hardware and software problems
ØResponsibilities included TCP/IP, DNS and DHCP Configuration.
ØAssisted customers in setting up MS Exchange
ØCreated an Access-based multi-user inventory system and trained staff on how to use it
ØDeveloped training manuals; wrote system and user compliance documentation for products and vendors using Access 97
ØUpgraded, assembled, and repaired computer systems and peripherals
ØConducted Y2K testing for PCs on their Hardware/Software and applications