Strategic and results-driven business leader over 12 years of experience in USA. Eight years of operations management experience in luxury hotels (Starwood, Hilton, etc.). Resourceful professional providing track record of incorporating new processes and customer service into strategic visions while maximizing return and improving operations in multinational environment.Experienced in Six Sigma methodologies and ISO certification process. Five Star customer service program design, branding, and training. Served in Cloud, ERP and CRM implementation projects. SAP Certified Business Associate looking for opportunities in strategy planning, business analysis, and business development.
Feb 2012 - Oct 2012
Provided technical support, document management, and business analysis functions for the Mosaic Company’s initiative to migrate all electronic data to Open Text Content Server (Livelink). Traveled within the state of Florida and to the global locations including sites in Saskatchewan, Canada to support global project and to collaborate with local stakeholders to get buy-in on global migration initiative.
·Compiled Ad-Hoc reports tracking the progress of individual departments in a global-scale system migration project. Seamlessly navigated complex workflow systems to organize and draft reports on migration status.
·Provided deliverables for Testing, Training, and Support phases by using with project development methodology (PDLC/SDLC). Audited migration data to ensure that files inherited pre-set values.
·Developed and utilized standard templates to accurately and concisely write requirement specifications.
·Evaluated and assisted in facilitating decisions on products that support business processes and functional areas. Created training presentations, i.e., ISO Certification, Implementation process, etc. Delivered ‘Train the Trainer’ and ‘Tips & Tricks’ classes.
·Scheduled and facilitated requirement gathering conference calls and face-to-face meetings with the directors and managers of the Engineering, Mining, Accounting, IT, Master Data (SAP team), Geotech & Reclamation, Corporate Audit & Governance, Research & Development teams.
·Provided Livelink functional system setup, configuration and document analysis for the Engineering, Mining, Geotech & Reclamation, Corporate Audit & Governance areas. Established and managed Livelink Cloud access rights and permissions for over 4,000 supported end-users.
·Facilitated strategic discussions among stakeholders, system end-users and IT department on ISO 14001/OHSAS 18001 standards.
·Worked with the Environmental Health, Safety and Security department to define and implement document record retention, access requirements and metadata standards for ISO standardized documents. Created IT software guidelines for North American teams or sites.
SOFTWARE USED: Livelink/Opentext CS10, AutoCAD, Surfer, Sharepoint. Microsoft Excel and PowerPoint, SQL, Adobe, Internet, Opentext Knowledge Center, SAP, Microsoft Project
Oct 2010 - Feb 2012
Business Analyst, Strategy and Outsourcing Team
Managed a portfolio of strategy planning projects related to Finance, Sales, and Marketing. Responsible to define, solicit, assess, and document business requirements, recommending business priorities, and advising business on options, risks, and costs.
·Used ADDIE model to initiate e-learning to be used company wide and throughout learning sessions with outsourced international teams in India, Indonesia, and Malaysia. Facilitated knowledge transfer to align change with development goals and achieve learning objectives. Utilized WebEx, go-to meeting and e-learning conference tools.
·Created process models, specifications, use-cases, diagrams, & charts with Visio to be used for training. Assisted HR with the orientation and continuous education programs.
·Served as a liaison between Default Services and IT teams for process/procedure improvements.
·Consulted with team members and management on strategy and analysis projects. Created staffing and expense models.
·Successfully developed an error tracking system to monitor the amount of errors committed by the outsourced teams. Increased process accuracy to 100% as the report system helped identify which processes needed additional training.
·Implemented a curriculum-based training model for teams suitable to their objectives. Scheduled and facilitated training workshops.
·Facilitated knowledge transfer to align change with development goals and achieve learning objectives. Utilized WebEx, go-to meeting and e-learning conference tools.
·Developed performance metrics. Evaluate quality, effectiveness and success of offshore training programs and action plans.
·Collaborated with the BI Manager on a scorecard development for all supervisors then implemented it companywide. Successfully developed performance metrics.
·Created templates, policies, procedures and guidelines for paralegals, owners, and for management.
·Organized folders and maintained charts, flowcharts, diagrams, drawings in several management software.
·Created PowerPoint and accounting templates for branding purposes (brand management initiative).