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Summary

I am strongly team-focused with outstanding mentoring and teaching ability. I am motivated and committed to continuous self-development and the development of others. I have experience in effectively coping with high-pressure roles in a constantly changing business environment.

Work History

Jan 2015Present

Team Leader - Allianz

CPL INTEGRATED SERVICES, BUDAPEST
  • People management, supervising, scheduling, controlling and analyzing efficiency, meetings with clients, preparation of documentations/suggestions for deals and agreements, change management handling


Jul 2014Jan 2015

Team Leader - Vodafone DE

CPL INTEGRATED SERVICES, BUDAPEST
  • Managing the team a day to day basis to consistently deliver on the SLA’s/KPI’s to the client while meeting productivity measures
  • Participation in Vodafone CSD Exit to Bucharest
Jun 2013Jul 2014

Deputy Team Leader- Allianz

CPL INTEGRATED SERVICES, BUDAPEST
  • Providing mentoring, training, and coaching, creating training plans and co-ordinating trainings, assisting Level 1 agents with technical queries and process related questions on a daily basis, attending conference calls and meetings
Oct 2012Jun 2013

Technical Support Analyst L1

CPL CPL INTEGRATED SERVICES, BUDAPEST(HUNGARY)Jobs
  • Call/email receiving and handling, ticket follow-up and user updates
  • Participation in Allianz knowledge transfer from Germany to Hungary

Skills

Languages
  • Hungarian, mother tongue
  • German, officially advanced level
  • English, officially intermediate level
Job related skills
  • Demonstrates high level of customer satisfaction in previous positions
  • Ability to communicate effectively and professionally to all parties of the business
  • Experience in communication with clients

 

Education