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Work experience

2015Present

Programme Manager

Digital Greenhouse Guernsey

The Digital Greenhouse is an innovation project launched by the States of Guernsey to stimulate and develop the digital economy of the Island.  I have been involved since the inception of the project, initially taking on a seconded role as the Project Officer at the start of the build development.

My current role as Programme Manager is dual focused on the organisation and delivery of a diverse range of projects delivered through the Digital Greenhouse programme and leading on the communication and marketing activity for the Digital Greenhouse, Startup Hub and Economic Development Smart Guernsey Programmes. In this role I have implemented the use of an Agile project management methodology and the production of regular reports through use of several tools, ensuring strong communication opportunities, working with a team who span a number of physical sites, Government Committee areas and also private organisations.

A core aspect of my current role is to develop and manage our brands, online and offline presence, marketing and communications strategies. I hold a high level of specialised and creative digital skills and am responsible for leading a team of two team members on all creative design, copy-writing and development of digital and print assets. As well as internal and external communications including websites, social media and stakeholder engagement.  My focus has been on improving and automating processes, increasing membership numbers, identifying opportunities for growth, all focused on building and developing our strategy to take the programmes forward.

Alongside the programmes and marketing, I am also responsible for the management of the front of house team, Digital Greenhouse premises and programme budget. 

Key Achievements:

Project Management

  • Implemented an Agile and digital-first process for project management at the DGH, making significant productivity and timesaving wins.
  • Management of the day to day income and budgetary requirements of the DGH
  • Developed the internal CRM system focused on automated onboarding, streamlined the application processes to achieve time saving and financial efficiencies. 
  • Management of the day to day running of the DGH premises and developing and implementing updates resulting in positive feedback on customer service and an increase in membership.
  • Development and management of the Digital Innovators programme working with corporate sponsor and Education. 
  • Supported on implementing the Smart Guernsey Economic Development programmes, working in partnership with Blenheim Chalcot and their ventures. 
  • Management of the Digital Internship programme working with Education and local industry. 

Communications

  • Growth of the DGH brand and audience through the development and implementation of the DGH communications strategies. With the use of online, offline and media channels to engage directly with a diverse range of individuals and stakeholders.
  • Implemented new data collection and reporting processes providing clear dashboards to be used to report to key stakeholders.
  • Developed the DGH and SUH websites to include rich engaging and dynamic content, utilising image, audio and video elements.
  • Launched the Digital Greenhouse App linking with local projects to offer a proof of concept testing bed to bring technology into the local communities.
  • Digital Content Creation: Project planning and creation of specific pieces of digital work, including joint publications with key stakeholders.

Events

  • Instrumental in the Project Management and execution of a number of key events, including:
    • Digital Greenhouse quarterly event series including Data Driven Guernsey Week, Health and Wellbeing Week, National Coding Week and Global Entrepreneurship Week growing to each week having over 10 events with average of 250 attendees. As well as leading on implementing the new focus of hybrid events with great adoption of online attendance. 
    • Future Rewired 2020, our second full day event focused at the local developer community bringing together 60 people with a day schedule including 16 local and off island speakers.
    • Digital Ace, which in 2020 saw over 3,000 people attend the event to learn more about online safety from the 25 companies and organisations exhibiting.
    • Language Hackathon 2017, our most recent venture which resulted in content to 'normalise' our native language into a gamified beacon app launched through community events.

Additional Projects and Responsibilities

  • WebSummit 2019: Was one of three representatives for Digital Guernsey on the public stand for the three day event, project managed the organisation and communications running up to the event.
  • Google Education Summit: led on the organisation of networking events, bringing together local activities to showcase the island to visiting attendees. Managing the various social media accounts associated with the event.
  • British Irish Council (Digital Inclusion): Led on the development of video content on digital skills, coordinating between Guernsey, Jersey and Isle of Man, collecting rich media from all to create a short video which was aired to Ministers at the 2017 Digital Inclusion Ministerial in the Isle of Man.
2012Present

Co Owner

Need it loud events

As a small business owner, my company provides innovative  Audio Visual solutions for events and festivals in Guernsey

Growing the company from providing live sound and lighting solutions for local musicians to now being one of the key Audio and Visual Partners for festivals such as the Spiral Earth award winning Sark Folk Festival.

Through running the business I have utlised and developed my skills in company administration, financial accounting, marketing and project management. 

20142015

Senior Registry Officer

Guernsey Registry

The Guernsey Registry holds registers for the different types of legal entities in Guernsey as well as also acting as the Intellectual Property Office for Guernsey.  My role as Senior Registry Officer was to monitor incoming submissions and enquiries as well as supporting projects being undertaken by the department.

Key Achievements:

  • Migration of Charity and NPO registers to the Registry, moving  processes to online and using technology to automate parts of the process.
  • Development of the Guernsey Registry Image Rights register.
  • Tasked with evaluating internal processes and external user experience, I established several new processes that enabled the improvement of customer service and reduction in costs.

20112014

Registry Officer

Guernsey Registry

The Guernsey Registry holds registers for the different types of legal entities in Guernsey as well as also acting as the Intellectual Property Office for Guernsey. My role as a Registry officer was to process incoming filings, enquires and orders through face to face interactions with customers as well as online. 

Key Achievements:

  • Helping with the streamlining  of processes to enable easier submissions and improved delivery times.
  • Assisting with the development of extensive guidance notes to enable more support to be given through the online portal.
  • Being involved with the improvement of customer service within the team.
20102011

Photographer

7 Day Shop

7Dayshop is a leading online retailer with a focus on photographical and electronic equipment, my role was to photograph and manage the image content on the website along with managing the different social media accounts.

Education

2010Present

Professional Qualifications

Chartered Institute of Marketing- Level 6 Digital Diploma in Professional Marketing (2021)

Gaining the diploma with CIM has enabled me to develop my knowledge of marketing through work based assignments that I have implemented at the Digital Greenhouse, focusing on customer acquisition and conversion.  I have also gone on to gain Associate Member status with the Chartered Institute of Marketing. 

Agile Project Management - Practitioner Certification (2020)

Through qualifying at practitioner level with  SPOCE, I formalised my knowledge of Agile Project Management and how it can be utilised effectively in the work place. It has allowed be to have a greater understanding of the methodologies, the result of which has been clear, iterative delivery of fast-paced projected within my current role.

Adobe Education Trainer - AET (2018)

Gaining the Adobe Education Trainer qualification has enabled has lead to the expansion of the Digital Innovators programme  with me running sessions on the various adobe products mainly focused around user experience and user interface design.

Lego Educator (2018)

Working with Lego Education, this training has be instrumental in the development of the Digital Seedlings enrichment program.  Undertaking practical workshops, this course has enabled me to be qualified in the delivery of Lego Mindstorm education, ensuring great results in how to teach computational thinking and coding to young people as well as adults.

ICSA - Certificate (2014)

The ICSA certificate was made up of four modules relating to Company Administration, Offshore Business, Accounting and Investment fundamentals, formalising and increasing my knowledge in these practices.

CMI Level 3 - First Line Management (2014)

The CMI Level 3 qualification comprised of several modules focused on different areas of performance and team management giving me knowledge of management processes and how they can be used effectively. 

ICS - Managing Customer Service (2014)

During my time undertaking this qualification, I grew my knowledge of change management and the development of customer service.  My work based project was focused on improving communications with startup companies and SMEs in Guernsey by the Registry.  My findings were adopted as practice, resulting in a decrease in administration enquiries and an increase in customer satisfaction.

Child Protection Level 1 & 2

I am qualified to work with young people and hold a current, enhanced police check.

20082010

AS & A Level Qualifications

Grammar School Sixth Form

Media Studies A Level - B

Photography A Level - B

Psychology A Level - C

Religious Studies Philosophy and Ethics AS  - B

Art AS - C

20032008

GCSEs

St Sampsons Secondary School

ICT - A

Science - A

Additional Science - B

Maths - B

English Literature - B

Religious Studies - B

English Language - C

Design Technology Resistant Materials - C

Art - C

Mathematics Statistics - C

  

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