Download PDF

Work experience

Sep 2015Present

QA Analyst

Epicentre

Member of QA team covering mobile games and eLearning

Mar 2015Sep 2015

Freelance Copywriter/Brand Consultant

Self-employed

Freelance Copywriter/Brand Consultant Clients include Litmus Games, Studio Gobo, D+R Architects, CBG Construction

Feb 2014Mar 2015

Community Manager

Litmus Games

Content creation-writing blog posts, articles, newsletters, communications materials, and material for social media channels

Social media marketing-creating, managing and growing the game's, and subsequently the companies, presence through blogs, Twitter, Facebook, and other strategically relevant online properties

Customer relations-answering questions from users and managing any online feedback, monitoring discussions, resource postings, and trends within the community

Aiding with communications/marketing strategy-helping to create strategic marketing/communication plans to provide direction for public-facing communications

Developing and implementing community promotion and engagement strategies in relation to game release and promotion

Contributing copy to aid organisational growth and improvement

Creating and executing test plans and test cases for the games

Documenting bugs, defects or design issues found during testing and completing regression sweeps as required

Performing daily checks throughout all development phases Provide relevant status updates and trends to the development team testing

Jan 2010Feb 2014

Training Facilitator

GroundTruth Consulting

Responsible for delivering tailored security training on Hostile Environment Awareness courses, the preferred choice of UK Government departments

Providing experiential crisis management training Offering constructive feedback to delegates upon ‘stress testing' in highly realistic scenarios

Oct 2010Aug 2013

Customer Service Assistant Manager

Brighton & Hove Albion

Customer Service Team Champion, department representative at the club Instrumental in defining key processes, including travel, parking and customer handling practices

Experience as 1901 Corporate Hospitality host, back-up Matchday announcer and ad-hoc media- related presenting work for big screen, small screen and DVD Drafting and publishing procedure change proposals directly for signoff and implementation by inter- departmental heads

Consultation on sales policy of season tickets, with an emphasis on defining the role and responsibility of internal and outsourced sales teams and the subsequent parallel marketing campaigns

Devising and identifying new Customer Service processes and procedures

Pitch leader for Training Journal Awards 2012, securing wins in all three nominated categories

Content creation for web and live media

Aug 20042011

Junior Project Manager

Babel Media

Leading teams of up to 30 testers in functionality and localisation QA test cycles

Directly contributed to a large number of first time submission passes for various publishers and developers

Aided company expansion as Babel Media became a market leader

Seconded to both EA, Chertsey and Monumental, Nottingham to help define QA strategies for big-name titles

Dec 2009Jun 2010

Quality Assurance Technician

Studio Blackrock

Member of small team specialising on QA throughout development of AAA title

Trained in all relevant proprietary tools

Contributed to development and advancement of QA department

Aug 2004Dec 2009

Uk Localisation Specialist and Functionality QA Technician

Babel Media

Day to day execution of assigned projects, including testing, linguistic review, translation and production of test reports as required by the QA team

Consistently ranked amongst the top 5 percentile in tester appraisals

Education

19992002

BA (Hons) Acting

BA (Hons) Acting

London

19961998

A-Levels

Varndean College

Brighton

19911996

GCSEs

Varndean School

Brighton

References

Anthony McGaw
Litmus Games, 59 Lansdowne Place, Hove, BN3 1FL
[email protected]

Jamie Martin
GroundTruth Consulting Ltd., The Granary, Pippingford Park, Millbrook Hill, Nutley, Uckfield, East Sussex TN22 3HW
[email protected]