Work History

Work History

QA Analyst

Sep 2015 - Present

Member of QA team covering mobile games and eLearning

Freelance Copywriter/Brand Consultant

Mar 2015 - Sep 2015

Freelance Copywriter/Brand Consultant Clients include Litmus Games, Studio Gobo, D+R Architects, CBG Construction

Community Manager

Feb 2014 - Mar 2015
Litmus Games

Content creation-writing blog posts, articles, newsletters, communications materials, and material for social media channels

Social media marketing-creating, managing and growing the game's, and subsequently the companies, presence through blogs, Twitter, Facebook, and other strategically relevant online properties

Customer relations-answering questions from users and managing any online feedback, monitoring discussions, resource postings, and trends within the community

Aiding with communications/marketing strategy-helping to create strategic marketing/communication plans to provide direction for public-facing communications

Developing and implementing community promotion and engagement strategies in relation to game release and promotion

Contributing copy to aid organisational growth and improvement

Creating and executing test plans and test cases for the games

Documenting bugs, defects or design issues found during testing and completing regression sweeps as required

Performing daily checks throughout all development phases Provide relevant status updates and trends to the development team testing

Training Facilitator

Jan 2010 - Feb 2014
GroundTruth Consulting

Responsible for delivering tailored security training on Hostile Environment Awareness courses, the preferred choice of UK Government departments

Providing experiential crisis management training Offering constructive feedback to delegates upon ‘stress testing' in highly realistic scenarios

Customer Service Assistant Manager

Oct 2010 - Aug 2013
Brighton & Hove Albion

Customer Service Team Champion, department representative at the club Instrumental in defining key processes, including travel, parking and customer handling practices

Experience as 1901 Corporate Hospitality host, back-up Matchday announcer and ad-hoc media- related presenting work for big screen, small screen and DVD Drafting and publishing procedure change proposals directly for signoff and implementation by inter- departmental heads

Consultation on sales policy of season tickets, with an emphasis on defining the role and responsibility of internal and outsourced sales teams and the subsequent parallel marketing campaigns

Devising and identifying new Customer Service processes and procedures

Pitch leader for Training Journal Awards 2012, securing wins in all three nominated categories

Content creation for web and live media

Junior Project Manager

Aug 2004 - 2011
Babel Media

Leading teams of up to 30 testers in functionality and localisation QA test cycles

Directly contributed to a large number of first time submission passes for various publishers and developers

Aided company expansion as Babel Media became a market leader

Seconded to both EA, Chertsey and Monumental, Nottingham to help define QA strategies for big-name titles

Quality Assurance Technician

Dec 2009 - Jun 2010
Studio Blackrock

Member of small team specialising on QA throughout development of AAA title

Trained in all relevant proprietary tools

Contributed to development and advancement of QA department

Uk Localisation Specialist and Functionality QA Technician

Aug 2004 - Dec 2009
Babel Media

Day to day execution of assigned projects, including testing, linguistic review, translation and production of test reports as required by the QA team

Consistently ranked amongst the top 5 percentile in tester appraisals



BA (Hons) Acting

1999 - 2002
BA (Hons) Acting



1996 - 1998
Varndean College



1991 - 1996
Varndean School



Anthony McGaw
Litmus Games, 59 Lansdowne Place, Hove, BN3 1FL

Jamie Martin
GroundTruth Consulting Ltd., The Granary, Pippingford Park, Millbrook Hill, Nutley, Uckfield, East Sussex TN22 3HW