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Work experience

Oct 2011Present

Pc Maintenance Technician

Montgomery County Schools

Responsible for assisting teachers and staff with all hardware and
software concerns and issues. Multiple sites with appx. 2200 users. Onsite and remote troubleshooting of workstations, laptops, mobile devices, servers, printers, SMARTboards, and projectors. Troubleshooting and repair of various parts of the network infrastructure, including maintenance of wiring closets, audio/video equipment, internet and network connectivity, switches, routers and WAN links. Also responsible for imaging labs and workstations.

Mar 2011Oct 2011

Helpdesk Operator

Hewlett Packard

Responsible for administering multiple levels of IT support to employees of a global manufacturer. Responsibilities ranged from intermediate networking issues both within their offices and at remote locations, assisting users with Blackberry devices, printer issues, Lotus Notes support, limited active directory support, limited user account support on an older UNIX mainframe, creating tickets and dispatching cases to the proper onsite support teams in various locations around the globe.

Feb 2006Jul 2009

Roll Mill Operator/mold

Mold Tech, Ainak, Inc

Certified to run the FKM Roll Mill, removing/switching molds from Compression Molding machines, die washing, bead blasting, cold jetting, switching out deflashing fixtures, handling/cutting polymer, responsible for handling and compounding dry chemicals, mixing several types of material for both preform and extruder, certified to produce numerous parts, experience in multiple press machines, inspection and reworking of returned parts.


Jan 2009Dec 2010

Associates Degree Computer Information Systems Management

Spencerian College


Advanced Networking
Network Security