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Ben Ojo

Service Delivery Manager

Summary

Skilled with hands-on, IT and networking-centric testing, analysis and leader with demonstrated technical, interpersonal, and leadership skills utilized in IT and network environments. Worked with various evaluation, software and electronic tools and processes and a valuable addition to any team.

Work experience

2013Present

Service Delivery Manager

ERICSSON, Plano, TX Service Delivery Manager

Drive technology projects based on customer expectations Scope, estimate, plan and execute the systemization of features for products in IP-systems. Drive collaboration and interaction with vendors and partners. Present, communicate and negotiate with different stakeholders. Work across organizational CU's to deliver timely results.

20102013

Engineer II

ERICSSON Plano, TX Engineer II

Subject Matter Expert and client-facing Technical Lead who analyzes and follows procedure while integrating different nodes into the network. Consistently delivers optimized results through system integration and enhancements to the Core Network in 4G/LTE, HSPA Technology. Internal asset referenced when faced with 4G/LTE, GSM, WiMAX, IMS, or CVoIP issues. SME on product in trouble resolution as tier 1 support and primary interface to vendor to ensure troubles are corrected in timely manor. Hands on experience with scripting languages such as Perl, Shell, Python

20042009

Operation Supervisor

RECALL TOTAL INFORMATION MANAGEMENT, Carrollton, TX

Effectively drove multiple cost and performance improvement initiatives utilizing the IMPACT toolkit. Dedicated to delivering optimal route management and IC operations through focused staff management.

20032004

Revenue Management Analyst

CINGULAR WIRELESS, Farmers Branch, TX

Revenue Management Analyst Perfomed timely diagnosis and cost conscious resolutions on technical and service issues. Practiced at multiple troubleshooting techniques and tools that identify defective products or processes.

Education

Jun 2010Oct 2012

Master of Information Systems

Keller Graduate School of Management
Oct 2008Jul 2010

Bachelor of Science in Technical Management

DeVry University
Mar 2008Apr 2009

B.Sc Computer Science

University of North Texas

Accomplishment

Skills

Vmware
JBoss
Juniper & Ericsson OS
Oracle (6, 7, 8)  
SQL Server 

L700 Projects Overview

L700 Deployment – Completed 1st Half with 3025 Sites
(Week ending 7/11)
110 Integrated vs 144 Forecast
Challenges : Northeast and West – Entitlements & Materials
New York hit 30/25 last week with increase coming weeks
Re-base-lined markets based on entitlement forecast

  • L700 Sites Started-3516
  • L700 Sites Completed-3401
  • L700 Sites Integrated-3293

Harvest & L1900 Project Overview

Harvest project Execution:

  • 5,594 Usable Cabinets Harvested
  • 5,552 Cabinets Shipped
  • 5,673 B2 Radios Harvested
  • 5,421 B2 Radios Shipped  

2015 Harvest Execution

  • Detroit, Dallas and NY started week of 7/6
  • Florida harvest numbers as planned