To ensure the Quality and Training within Operations Department at Home Credit Indonesia.
Both of the stream ensure that the development and improvement are cover to 6 units within one department:
From Underwriting, Call Center, Back Office, Home Visits, Incoming Payments, till Telesales.
These 6 areas had a general task like Quality Assurance and Training for the new hires and refreshment for the existing employees.
Including: Controlling, Checking, Coaching, Training, Set Key Performance Indicators, Initiate Development Projects, create and review process improvements, Create Standard of Procedures, Identify & Analyze Mistakes and Error, plan of business process management and improvements that covers: Process, Human Capital, Systems, Etc.
Managing Team of Quality Operations & Trainers based by high impact and cost efficiency.
Coordinating with Several Others Department for ensuring the Business Cycle and Process are executed well in daily, weekly and monthly basis - Reporting to Head of Operations and Chief of Operations for the proposal of improvement and the output results.