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Ben - At Glance

Tech literacy, business-savvy, open-minded, straight-forward and unique some say. Genius in generating stellar ideas. Attracted in conspiracy theories, machine learning, artificial intelligence, financial technology, graphology and cryptography.

Work history

Astronaut Technologies Pte. Ltd.

Nov 2016Present

Advisory Board Member

Give advice for subscribers growth of the Astronaut cutting edge design and technology recruitment and sourcing tools

Digital Micro Pte. Ltd.

Jun 2016Present

Co-Founder & Advisory Board Member

Responsible for giving advice for whole Operations & Risk Management. We are the fintech startup company that provides a micro loan for underbanked people that needs emergency fund.

Confidential Company

Jan 2016Present

Advisory Board Member

Ben provides advise and guidance to the team in developing the fraud detection and prevention architecture, give insights about fraud trends, mitigation and deterrence in p2p payment application.

KoinWorks - PT Lunaria Annua Teknologi

Oct 2015Jun 2016

Chief Risk and Operating Officer 

As Chief Risk and Operating Officer, Ben is responsible for overseeing the day-to-day operations of customer communications, establish and managing internal control, credit risk, fraud and collections. His job requires him to work closely with all KoinWorks department to ensure all our operations and risk management ran properly.

Infinito Pte. Ltd.

Aug 2015Aug 2016

Advisory Board Member

Provide consultancy and guidance to setup Fraud and Operations policies, procedures, recruitment, training, risk management assessment regarding Indonesia market segments related with Financial Technology industry.

PT Digital Alpha Indonesia - Uangteman.com

Mar 2015Aug 2015

VP Operations & Fraud, Div. Head

Create, setup, establish and managing overall Operations & Anti Fraud

PT Home Credit Indonesia

Dec 2014Apr 2015

AVP Anti Fraud, Dept. Head

Cooperates with Head of Anti Fraud during set up and implementation of anti-fraud strategies and activities, in particular:
* Create, stabilize and continuously improve AF processes
* Introduction of new Anti Fraud strategies - Fraud reporting and reporting methodology
* Implement new Fraud related technologies
* Map all the processes and activities within Anti Fraud team and Risk in generally.
Manages and coordinates AF cross company activities and projects Identifies daily investigation priorities and decides on actions and strategies deployed by investigation, mystery shopping and security teams.

PT Home Credit Indonesia

May 2014Dec 2014

Quality & Training Operations Lead

To ensure the Quality and Training within Operations Department at Home Credit Indonesia.
Both of the stream ensure that the development and improvement are cover to 6 units within one department:
From Underwriting, Call Center, Back Office, Home Visits, Incoming Payments, till Telesales.

These 6 areas had a general task like Quality Assurance and Training for the new hires and refreshment for the existing employees.
Including: Controlling, Checking, Coaching, Training, Set Key Performance Indicators, Initiate Development Projects, create and review process improvements, Create Standard of Procedures, Identify & Analyze Mistakes and Error, plan of business process management and improvements that covers: Process, Human Capital, Systems, Etc.  

Managing Team of Quality Operations & Trainers based by high impact and cost efficiency.
Coordinating with Several Others Department for ensuring the Business Cycle and Process are executed well in daily, weekly and monthly basis - Reporting to Head of Operations and Chief of Operations for the proposal of improvement and the output results.

Vads Sdn. Bhd.

Mar 2012May 2014

Quality  Assurance Leads

* Monitoring incoming calls on a schedule basis to determine CSR efficiency in product knowledge, SOP, and Customer Service skills
* Perform Coaching and draw improvement plan to revisit call in following cycle
* Evaluate Customer Satisfaction (Call Survey)
* Making weekly & monthly report
* Recognize areas of improvement in call quality and standard via call monitoring scores and analyze trends on the floor
* Fully understand about products knowledge, SOP and chain process between Customer and all department related: Sales & Marketing, Operations, Technical Support, Customer Retention, Etc.
* Doing weekly and monthly calibration
* Perform process improvement tasks
* Build the template of reporting

PT Exertainment  Indonesia

Dec 2010Mar 2012

Operations Supervisor

Providing services to the customer from creating the agreement, invoices, payment schedule and payment report. Coordinate with different department from Sales and Personal Trainer to help the team achieve sales target. Manage and maintain all the equipment at the club not limited to the cafe stock inventory. Manage schedules for 6 customer services and 6 greeters and 4 towel assistant.

Education

20082010

Bachelors Business (B.Bus)

124 La Trobe St,

Melbourne VIC 3000, Australia

Skills

Quality Assurances

the maintenance of a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production.

Management

function that coordinates the efforts of people to accomplish goals and objectives by using available resources efficiently and effectively

Team Leadership

the power or ability to lead other people

Operations Management

an area of management concerned with overseeing, designing, and controlling the process of production and redesigning business operations in the production of goods or services.

Anti - Fraud

designed to prevent fraudulent practices.

Analytics

the systematic computational analysis of data or statistics.

Performance Management

a process by which managers and employees work together to plan, monitor and review an employee's work objectives and overall contribution to the organization

Training

the action of teaching a person or animal a particular skill or type of behavior.

Certifications

Executrain

Aug 2014Present

Microsoft VBA

Visual Basic Application for Ms. Excel

Global Air Training

Dec 2013Present

Train of  Trainers

Certification to conduct training and do the assessment

KAROHS

Jan 2015Present

Document Forensic Examiner

13/IHT/I/GF/2015

Evosys

Jun 2015Present

Oracle Fusion

Training for Oracle Application