Skills

Skills

Customer Service

Answering electronic and phone inquiries, compiling data and generating reports, professional customer service skills.

Marketing research

Planning, collecting and analyzing of data relevant to the business/marketing decision making process

Strong Communicator

Both verbal and written (English), good presentation skills and creative writing.

Envision

SWOT, perform trade area and segmentation analysis using ENVISION software

SAS Enterprise

Preparation using SAS Enterprise Guide and Miner to perform data mining techniques.

Computer Applications

Hands on experience on Excel, Word, Outlook, PowerPoint.

Financial Markets

Understand the role across financial markets and hands on experience on Thomson Reuters products.

Statistical analysis

Good understanding of statistics

Experience

Work History

Volunteer

Jun 2014 - Present
Toronto International Celebration Church- Toronto, Canada

Toronto, Canada Handling projection on Sundays(media team), help in organizing, arranging items around for events and work as a team.

Ensuring slides are arranged according to the order to be presented and control the flow/process during a normal Sunday service.

Check for errors and eliminate anything that may affect the presentation.

Pre Sales Specialist

Apr 2011 - Nov 2014
Thomson Reuters - Bangalore, India

Received outstanding performance award for quarter 4, 2011.

Praised for work sent out to product specialists in Singapore for Client“ Mizuho MY” who signed a deal of $4180(USD) per month with Thomson Reuters. Promoted from content analyst to pre sales specialist within two years.

  • Performing coverage checks and field mapping based on team MOW and client guidelines and provide support to the sales specialists group.
  • Creating and managing enhancement requests to add missing instruments to the database, post resolution follow up with the client to ascertain the impact of the coverage request in the sales process for that client.
  • Understanding the role across all markets and a range of products investigating and resolving client queries.
  • The role also involves strong stake holder management with product and sales specialists, account managers and product managers.

Customer Service Representative

Jul 2009 - Mar 2010
Accenture - Bangalore, India

Praised for communication skills, achieved high score in quality tests conducted while monitoring calls

  • Providing service to customers residing in the United Kingdom.(B2C)(More than Insurance). Helping customers in changing or correcting their motor or pet insurance policies.
  • Handled inbound calls, escalations and provided sales and solutions to customers in need. Offered quotes for Car, Pet and Home insurance to new and existing customers. Follow up with clients or customers for a quote on insurance.

Education

Education

Marketing Research and Analytics - Post graduate program

Jan 2015 - Aug 2015
Centennial College

Marketing, Research, Data Analysis, SAS: Business Analytics and Business Intelligence Software, Environics Envision, Business Communication, Case analysis, computer applications and Project Management

Bachelors of Business Management

Jul 2006 - Aug 2009
Bangalore University

Business, Economics, Finance and Human Resources.