Team Leader Technical Support
Team Leader Technical Support,, Stockport ● Managing a team of 20+ IT Technicians in varying roles. ● Primary focus on providing availability for customer support. ● Keep updated with relevant technology changes and updates. ● Create visibility and order to daily work life. ● Be a point of contact and support for the team. ● Organize training, personal and professional development. ● Drive targets and strive to meet deadlines. ● Liaise with Internal QA, Marketing and Development. ● Work closely with 3rd Parties and maintain good working relationships. ● Create KPI's and waypoints to share team success. ● Keeping team members feeling valued challenges and fun tasks with rewards. ● Maintaining regular reviews/appraisals with staff. ● Jira and Confluence Administrator.