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Work experience

Retail Assistant

UK Retail Assistant,, Swansea ● Helping Customers find products, giving information and specification, price, support. ● Keeping stock up­ to­ date, ordering new stock when needed. ● Dealing with customer's complaints and returns.

Welfare Driver

HM Forces, British Army
Welfare Driver,, Rutland ● Maintained communication with passengers, ensured discretion and confidentiality at all times. Dealt with spouse or families in distress. ● Arranged transport for pickups/drop offs to maximise efficiency of daily workload. Passengers of all ages, including families. Short routes and longer trips to locations such as airports.


HM Forces, British Army
Administrator,, Rutland ● Carried out routine aspects of office administration. ● Updating Intranet and monitoring/updating forums. ● Communicated within the department and worldwide use of email and the internet. ● Taking messages and passing them on ensuring that people were kept informed.

Communications Operator

HM Forces, British Army
Communications Operator,, Salisbury ● Escalated problems to the next level if solution could not be found. ● Updating and monitoring intranet and forums using phpmyadmin. ● Using SQL to find users update or delete them. ● Logged all calls/communications in accordance with prescribed procedures. ● Responsible for operating and maintaining radios, computers and data networks. ● Setting up radio and computer equipment in the field in all weather conditions.

Software Tester

HM Forces, British Army
Software Tester,, Texas USA & England UK ● Responsible for monitoring and maintaining quality and compliance targets. ● Ensuring products comply with legislation and quality assurance codes. ● Ensuring that all QA Tests are carried out on time and in full. ● Delivering presentations to an audience of Manager and Politician Level. ● Provide weekly and monthly reports to senior managers on performance. ● Identify training needs and recommendations to improve customer experience. ● Keeping quality documentation up to date. ● Making sure that all QA records, data & information are available to managers. ● Arranging the repair of any QA/related equipment that is malfunctioning. ● Ensuring non­ conforming products are identified and placed on restriction. ● Responsible for the review and update of the programme quality plans. ● Awareness of regulatory requirement and customer service expectations. ● Coordinating the investigation of customer complaints. ● Preparing and analysing information for the purpose of Management Review. ● Giving specialist quality assurance advice to the company departments. ● Providing a discussion forum for staff to advise on current progress and release plans.

Regression Tester

HM Forces, British Army
Regression Tester,, Rutland ● Monitoring the intranet and forums. ● Communicating clearly and calmly with clients often under high pressure themselves. ● Testing software to identify and resolve problems from an end users perspective. ● Accurately monitoring and recording results in test documentation. ● Liaising with developers and programmers to swiftly resolve faults. ● Analyzing, writing reports & communicating results to colleagues & managers. ● Monitoring the testing process and identifying and logging test failures. ● Performing peer reviews and estimates. ● Involved in Performance Testing, Scalability/Stress and Load Testing.

Line Support Technician

Mobile App
1st Line Support Technician,, Stockport ● Supporting bespoke software and hosted solutions developed in house. ● Dealing with Functional support, Technical issues, Installations & Change Requests. ● Managing end users expectations and keeping them updated throughout. ● Updating the Knowledge base with new support articles based on my experience. ● Driving the next action on all incidents to ensure they are resolved. ● Highlight service issue on the hosted platform to the development team including. ● Dealing with 30 to 50 incidents a day. ● Escalating incidents to relevant team members or departments. ● Identifying software bugs thoroughly testing all potential occurrences and escalating quickly and clearly to the development team highlighting scope and severity of the bug.

Line Support Technician

Mobile App
2nd Line Support Technician,, Stockport ● Supporting bespoke software and hosted solutions developed in house. ● Dealing with Escalated support queries. ● Installing bespoke applications to meet customers needs. ● Keeping to agreed SLA's and KPI's. ● Organizing remote support sessions and site visits. ● Troubleshooting 3rd party apps including MSSQL and IIS. ● Providing coaching and feedback. ● Being a point of contact for 3rd Party's and on­ site staff. ● Software Testing.

App Producer

Mobile App
Producer-Ongoing Role(Since) ● Take initial design and develop project path and waypoints. ● Deliver relevant information to correct teams. ● Working with an outsourced team from around the world. ● Engage with teams to ensure understanding and value of tasks and waypoints. ● Work with QA to create Test cases and Test Plans. ● Research Mobile device sales patterns/popularity. ● Share success with the teams and acknowledge accomplishments. ● Accurately Track and report on progress of development. ● Organize testing of the Software on Mobile device with QA. ● Liaising with developers and programmers to swiftly report and resolve faults. ● Analyzing, writing reports & communicating results to management. ● Ensure all tasks and reports are visible to the teams. ● Testing software to identify and resolve problems from an end users perspective ● Regress through issues reported as fixed by Development. ● Create release documentation for internal and end user use. ● Ensure that release deadlines are met through road maps and milestones.

Team Leader Technical Support

Capita-Children's Services
Team Leader Technical Support,, Stockport ● Managing a team of 20+ IT Technicians in varying roles. ● Primary focus on providing availability for customer support. ● Keep updated with relevant technology changes and updates. ● Create visibility and order to daily work life. ● Be a point of contact and support for the team. ● Organize training, personal and professional development. ● Drive targets and strive to meet deadlines. ● Liaise with Internal QA, Marketing and Development. ● Work closely with 3rd Parties and maintain good working relationships. ● Create KPI's and waypoints to share team success. ● Keeping team members feeling valued challenges and fun tasks with rewards. ● Maintaining regular reviews/appraisals with staff. ● Jira and Confluence Administrator.