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Belilia Ayingono

Customer service representative in Hospitality & Tourism

Summary

Recent multilingual tourism and service industry graduate with a Vocational Qualification in Tourism and diverse customer service experience. I have previously worked as a salesperson, hostess, cleaner, receptionist and back office assistant.  In addition to speaking fluently English, Spanish and Finnish, I also speak a little French and I am currently learning French. Due to the different work experiences, I am able to work in groups and alone, and have extremely good “people skills”.  I am a quick learner and can easily learn to use different kinds of programs. I am a positive and hardworking person, any work I am given, I do it with pride. 

Education

20132016

Helmi Business & Travel College

Vocational Qualification in tourism
  • The studies included, for example. customer service and sales advice, use of reservation systems (Amadeus and Opera), branding and marketing

Work experience

04.08.201717.09.2017

Customer Service Administrator

Go Sleep Lounge Oy
  • Checking guests into the lounge
  • Booking & Checking reservations
  • Answering emails 

28.11.201623.12.2016

Salesperson

Kirjalava Oy
  • Handle cash transactions with customers
  • Scan books and toys
  • Collect payments
26.10.201630.10.2016

Hostess

Student Work Oy
  • Receiving the performers 
  • Guiding customers 
  • Hosting on stage
  • downloading presentations and microphone attachment
01.04.201602.06.2016

Back Office Assitant

Go Happy Home Apartments Oy
  • Check reservations
  • Booking reservations
  • Customer service by phone and email
  • Billing 
18.08.201410.10.2014

Hotel Receptionist

Rantasipi Airport Hotel
  • Check in and out 
  • Customer advising and serving 
  • Cashier at lounge bar
  • Booking reservations  by phone and email
  • Using Opera
  • Taking care of the children center

Language

English

Highly proficient in spoken and written English

Spanish

Native

Finnish

Native

Swedish

Basic communication skills