Work History

Work History
May 2015 - Sep 2015

Customer Service Representative

Nike European Headquarter 

Providing support, help and advice to customers who use the companies products.

  • Ensuring that a customers problem is brought to a satisfactory conclusion.
  • Collecting and analyzing data to monitor the level of customer service.
  • Maximizing every sales inquiry.
  • Manage complete data entry and customer support functions for golf clubs and balls.
  • Input customer orders and cash, credit, and check payments into system.
Feb 2013 - Feb 2015

Freight Forwarding Coordinator

BSI Shipping International

Provided day to day support in arranging inland and ocean transport, managing logistics issues, and resolving exceptions that occur in the execution of shipment orders within the transport process. Responsibilities for this role were including:

  • Ensuring on-time delivery and lowest cost-to-service product transportation to the final destination to meet the customer requirements
  • Monitoring timely shipments by Logistics Service Providers from origin
  • Identifying opportunities to improve work processes and service improvement and reduce costs.
  • Checking, approving and booking logistics cost in the system.
Feb 2014 - Jul 2014

Marketing Consultant (Thesis Project)

RoserConSys BV

Work in an ICT company in turnaround and maintenance of oil and gas industry. My job dealt to analyze the feasibility of entering into a new market in the UAE. I identified the risks and barriers involved in an international growth, and formulate the best strategy to get into the UAE.

  • Highly skilled in serving as an internal source for analysis and recommendations.
  • An in-depth understanding of the UAE market.
  • Formulated a complete marketing plan for the company
  • Presented my marketing proposal to senior management, the company has now decided to enter the UAE market.
Aug 2012 - Feb 2013

Intern (Logistics Administrator)

BSI Shipping International

Conducted a challenging project to optimize the operations of the company and therefore updated the work processes and desk manuals related to operations. Besides the main project to deliver, responsibilities for this role were including:

  •  Submitting, managing and completing transport orders.
  •  Invoice processing and documentation.
  •  Updating customers of latest status of the shipment.

Bachelor of International Business Management

Education
Sep 2010 - Jul 2014

Bachelor of Business Administration 

Rotterdam University of Applied Science 

International Business and Management Studies (IBMS) is an English-taught management study programme focusing on all the major aspects of international business and management. Based on a combination of elements from the fields of marketing, sales, finance, and management, the programme has a special focus on international trade and commerce.

Skills

Skills

Farsi

Dutch

English

SAP R3

Microsoft Office

Team Player

Analytical, Attention to detail & Accuracy

Lateral thinking

Communication & Presentation

Volunteer Activity

Board Member and Event Officer at AEGEE Group June 2011- July 2012

Work at one of Europe’s largest interdisciplinary student organizations. As a non-governmental, politically independent, and non-profit organization AEGEE is open to students and young people from all faculties and disciplines.

References

1- Mr. Chris Anderson - Customer Operations Manager EMEA at Nike

Mobile: +31-652-345036

2- Dr. Arthur Edwards- Associate professor at Erasmus University of Rotterdam-

Office: +31-10-4081816

3-Mrs. Madelon Brouwer- Software Support Consultant at RoserConSys BV

Office:  +31(0)78-6146288

                           

About me

A dedicated professional with 3+ years experience in Logistics & Supply Chain operations who is keen to find a challenging career in an international environment. I have strong Logistics management skills such as Inventory management, Planning & scheduling, inland transportation, freight forwarding and marine services