- Problem solving
- Giving advice
- Being a team leader
- Meeting new people
- Volunteer at Indiana, PA Humane Society
To be able to use my skills in the hospitality industry in order to recieve a GM position in a Hotel/Resort.
I am a person who you can rely on to get the job done and get it done right. My classes at Indiana University of Pennsylvania have taught me a great deal of information. I am able to do cost controls, purchasing, human resource (which I have developed orientation programs and training programs).
I love to solve problems, give advice, plan events, meet new people, and to be a team leader. I am a very optimistic person so if there is a bad situation I make the best of it and realize that it could be worse.
I have been set on working in this industry my whole life. With my quick learning skills I am capable of completing every task that is set in front of me.
- GM (or higher) of Hotel/Resort
- Relocate living situation
- Minor in business management
May 2006 - Present
Bank of America
(Public Company; 10,001 or more employees; BAC; Banking industry)
June 2006 – August 2006 ( 3 months)
Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes. Interacted with diverse group of people. Acquired great communication skills, and patience, sold loans and credit cards to customers. Realized the customer is always right even though you think they are wrong. Had a goal set to sell the most credit cards each month for my team. Met that goal. Explain products or services and prices, and answer questions from customers.
May 2008 - Present
Front Desk Clerk
They register arriving guests, assign rooms, and check out guests at the end of their stay. They also keep records of room assignments and other registration-related information on computers. When guests check out, desk clerks prepare and explain the charges and process payments.
Desk clerks answer questions about services, checkout times, the local community, or other matters of public interest. They report problems with guest rooms or public facilities to members of the housekeeping or maintenance staff. In larger hotels or in larger cities, desk clerks may refer queries about area attractions to a concierge and may direct more complicated questions to the appropriate manager.
Aug 2005 - Present
Human Resources in the Hospitality Industry: Topics included cultural diversity, legal requirements, recruitment and selection, training and development. Created orientation program and training program. Hospitality Cost Management: Identifies and analyzes the control of hospitality operation costs. Also analyzed income statements and balance sheets. Food Production and Service: Management of food service operations in commercial kitchen facilities. Planned and prepared food. Acquired knowledge of sanitation, menu planning, and cost controls. - Team leader of 4 -Managed kitchen facility
- Hospitality Purchasing
- Hospitality Sanitation and Security
- Principles of Hospitality Management
- Foreign Language- Spanish
Purchasing, financial control, microsoft office, security and sanitation, prep and prepare food in kitchen, human resources, management.