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SUMMARY OF QUALIFICATIONS

  • 7 years of increasing responsibility in safety & health consultation. I am passionate about working with businesses to reduce workplace injuries and improve employee health; impacting employee morale, workplace efficiency, and increased profitability.

  • Over 15 years of customer service. Extensive experience working with a variety of industry types, sizes, and cultures.

  • Strong conversational Spanish and experience in reviewing translated documents. Culturally sensitive and experienced in providing best practices for increasing trust & communication in a bilingual workforce.

  • Experienced in payroll, benefits administration, workman's comp, and a variety of other HR-related areas. Certified PHR.

  • Creative thinker, collaborative worker, problem-solver, organized, thorough, and consciousness employee. Driven learner and interest in "big picture" outcomes for businesses.  

Education

Bachelor of Arts (B.A.)

Portland State University

Spanish, Business

March 2017

Master of Business Administration (M.B.A.) In Progress

Marylhurst University

Organizational Leadership, Negotiations & Conflict Resolution, Accounting, Economics, Business Law, Servant Leadership, Career Management

Certifications

Fundamental Payroll Certification

American Payroll Association
2007Present

Oregon Life & Health Insurance License

State of Oregon
Dec 2012Present

Professional in Human Resources (PHR®)

HR Certification Institute-HRCI

Work History

2013Present

Sr. Safety Management Consultant

SAIF Corporation

•Analyze injury trends, assess exposures and controls, and target policyholders for receipt of occupational safety and health services.

•Determine how to most effectively and efficiently deliver occupational safety and health services to assigned policyholder accounts.

•Visit policyholders to evaluate occupational safety and health processes and exposures using a wide variety of methods and procedures. Consult with policyholders to recommend sound safety management techniques and loss control methods. Establish agreements and action plans.

•Utilize and implement behavior based safety approaches to enhance workplace safety cultures and reduce injuries in the workplace. Develop a wide range of loss control and safety management activities and programs tailored to meet policyholders’ needs and assist them with implementation.

•Monitor and document the progress made by policyholders in controlling losses and communicate updates to appropriate individuals. Compose detailed letters and reports to policyholders to identify problems and solutions, and outline recommendations and action plans.

•Design, deliver, and facilitate occupational safety and health training to customers in a wide variety of industries and work settings.

•Coordinate, confer, and consult with CST, Claims, and Underwriting staff to improve loss ratios and SAIF’s book of business. Provide information and recommendations on the acceptability of new accounts and corrective action required for existing accounts.

20102013

Safety Management Consultant

SAIF Corporation

• Consult with and assist policyholders via phone or onsite visit. Gather information, determine needs, and conduct a comprehensive evaluation of occupational safety processes and exposures, using a wide variety of methods and procedures.

• Identify, prioritize, and select policyholder work conditions and safety exposures requiring loss control intervention/services. Consult with policyholders to recommend sound safety techniques and loss control methods.

• Use SAIF computer systems, databases, and loss control resources, as well as knowledge gained from training and development opportunities, to analyze, or assist policyholders in analyzing their injury trends; develop, or assist in developing workplace safety programs to prevent injuries at work.

• Collaborate with other departments and consultants needing assistance in development and delivery of Spanish-speaking materials and/or training and presentations.

20062010

Benefits Manager

Tnt Management Resources Inc

• Research, update, and implement compliance of changing Federal & State Laws pertaining to employer group plan benefits. Attend related benefits seminars and classes to keep up-to-date on regulations.

• Respond to employee and client questions on benefits eligibility, enrollment changes, National Medical Support Notices, COBRA, and other benefits-related inquiries. Compile and create informational reports and plan summary specifics.

• Work with Payroll/Finance/IT Department to streamline processes related to benefits and payroll administration.

• Issue Medicare Part D Notices and State Continuation/Federal COBRA notices. Determine COBRA subsidy eligibility and administer reduced subsidy premium payments.

• Audit 125 Cafeteria Plans, and 401K plans quarterly and annually to ensure plan compliance, assist clients with annual renewal census information

• Balance/Audit insurance vendor accounts, coordinate monthly premium payments with finance department. Prepare 401K, IRA, 403(B) spreadsheets for payroll submissions.

• Have created and implemented Excel plan information spreadsheets now used by the company for individual customer accounts as reference for backup support.

• Implemented transfer of benefits paperwork to electronic system for secure protection.

• Realized group plan compliance for all client accounts of TNT.

• Assist with completing unemployment and workman’s comp claims inquiries.

• Elected Employee Safety Committee Representative. Quarterly safety meetings, safety inspections, and research related to keeping company OSHA compliant.

• Act as Spanish interpreter & translator for customer service needs

20022006

Payroll Specialist/HR Admistrative Assistant

Tnt Management Resources Inc

• Assisted with internal employment; application screening, interviewing, hiring and training/overseeing administrative positions.

• Provided administrative support to Director of Human Resources.

• Assisted in Workman’s comp claims and Unemployment claims doing research on claim history/employment history, follow up, preparing for hearings, and translation of Spanish as needed.

• 2 years experience in payroll, assistance with year-end procedures and W2´s

• Reconstructed office filing system of more than 5,000 client and employee.

• Maintained our office and that of clients with OSHA regulated postings annually.

• Assisted owner with monthly 401K reporting and auditing.

• Translated office documents from English to Spanish.

• Familiar with all aspects of office procedures including filing, typing, answering phones, etc.

• Familiar with Microsoft Word, Excel, PowerPoint, Adobe Acrobat, Microsoft Outlook, Darwin PEO software, etc.

20022002

Technical Support/Customer Service Rep

Edge Micro Corporation, Oregon

(out of business)

  • Answered heavy volume of phone calls for an online computer hardware company.
  • Dealt with angry customers, resolved issues and complaints.
  • Answered heavy volume of emails inquiring about our products, compatibility, and order status.
  • Backup for shipping as needed
  • Assisted customers with troubleshooting via phone
19992002

Customer Service/Sales Associate

Evergreen Fence & Lumber/Eugene Paving, Oregon

(out of business)

  • Assisted incoming customers in lumber store
  • Answered phones
  • Maintained office, faxes, copies, vending machines, etc.
  • Made heavy volume of cold calls regarding services of asphalt and/or fencing.

Skills

Human Resources

Organizational Development

Corporate Wellness

Benefits/Payroll Administration

Worker's Compensation

Safety Management Systems

OSHA Compliance

Cultural Awareness

Volunteer Work

  • Personal Assistant to Director of “GED in Spanish” program, Oregon 2007 (Sept-Dec)
  • Volunteer in Guatemala for “Connecting Educational Systems” through PSU 2007 (Jun-Jul)

Assisting in low-income rural schools in Guatemala to improve teaching methods including; learning a foreign language, student interest and engagement, future-forward planning

  • Internship: Administrative Assistant to President of Niehaus Abogados, San Jose, Costa Rica 2006 (Jan-Mar)

Translated legal documents in Spanish/English, Assisted with Website development, and editing and proofreading of translated materials for President of professional law firm

  • Assistant in 2nd and 3rd grade special education (1999-2002)