Work experience

Work experience
Feb 2011 - Present

Quality Engineer

TEL Solar (former Oerlikon Solar)
  • Integrated into Quality Assurance after closing of Business Excellence due to organizational restructuring
  • Maintained and streamlined the failure reporting, analysis, and corrective action system (FRACAS) and provided new employee trainings and refresher courses
  • Implemented process for monthly analysis and review of supplier on-time delivery (OTD) and participated in a task force to improve this KPI from as low as 60% to above corporate target of 99%; Solar team received corporate award for accomplishing this in shortest time
  • Documented and simplified the processes complaint management, supplier audit, and acceptance testing for the quality management system and introduced monthly key performance indicators (KPI) for management reporting
  • Defined and rolled out a new handling of non-conforming material process to meet an urgent business need
  • Conducted several supplier audits as part of supplier risk management
  • Filed and followed up on over 250 supplier quality and internal complaints and transport damage cases employing the 8D problem solving methodology and performed analyses of cost of poor quality (COPQ) for charge back negotiations
  • Signed off on several acceptance test procedures (ATP) as part of the internal review and release loop, and witnessed and signed off on initial (IAT) and final acceptance tests (FAT) at several suppliers
Jul 2009 - Present

Deacon of Worship & Audiovisual Coordinator

International Bible Fellowship

Honorary work for English-speaking church

  • Upgraded and improved existing PA mixer and speaker system and presentation computer
  • Evaluated and implemented a new worship presentation software solution
  • Evaluated and implemented a new cloud-based planning solution for music and scheduling
  • Designed new logos and artwork for services, bulletins, and correspondence
  • Participated in many services as audiovisual operator or cajón drummer for the band
Feb 2008 - Feb 2011

Reliability Manager

Oerlikon Solar (now TEL Solar)
  • Established and maintained a web-based failure reporting, analysis and corrective action system (FRACAS) to efficiently respond to field incidents by determining necessary actions within the organization and with suppliers
  • Provided FRACAS training and coaching to over 100 employees at headquarters and in the field as well as to key suppliers
  • Produced periodic reports on equipment uptime, yield, SEMI E10 machine operating status, and open items
  • Coordinated cross-functionally with customer support, product development, customer project management, and sourcing
  • Introduced web-based workflow tools for preventive maintenance planning and feedback and for defining, deploying and tracking equipment retrofits at multiple customer project sites
Jul 2005 - Sep 2005

Intern Consulting Human Capital

Deloitte Consulting
  • Contributed to and leveraged global talent management survey
  • Amended and customized Deloitte talent management service offering and methodology to German and Swiss market requirements
  • Developed Swiss go-to-market strategy in coordination with global talent management teams
Nov 2002 - Aug 2004

Quality Assurance Test Engineer

Bombardier Transportation

  • Developed and maintained test procedures and reports in accordance with customer specifications and ISO 9001
  • Designed, developed, deployed and continually updated equipment failure knowledge base
  • Provided troubleshooting guidance and training to test technicians
  • Assessed root causes for testing problems and delays and channeled corrective action to the source (production, engineering, supplier, quality assurance)
  • Performed engineering tests for design change proposals
  • Developed customized test routines for retrofit modifications
  • Designed and procured test equipment
  • Obtained and analyzed field service problem reports and established preventive measures
  • Presented periodic key performance indicators and improvement plans to management
  • Reduced testing time for certain procedures by over 40% through work flow optimization
Aug 2000 - Nov 2002

Electrical Test Technician

Bombardier Transportation
  • Tested rail car equipment in accordance with its test procedures and specifications
  • Troubleshot and repaired rail car and test equipment
  • Field service support
  • Acceptance testing with railroad customer representative
Jul 1998 - Dec 1998

Intern Research and Development

Laser Diagnostic Technologies (now Carl Zeiss Meditec)

  • Conducted research on novel imaging techniques for scanning laser ophthalmology for early detection of common eye diseases
  • Improved and tested diagnostic laser equipment
  • Implemented new technologies into existing products


Jan 2005 - Dec 2005

Master of Business Administration MBA-HSG

University of St. Gallen
  • AACSB and EQUIS accredited one-year full-time MBA program
  • Electives pursued: international marketing, supply chain management, applied value-based management, business planning & entrepreneurship
  • Subjects: accounting & controlling, international management, organizational economics, marketing & communication, principles of finance, organizational behavior, business environment, financial markets, innovation & technology management, information management, strategy, business law
  • MBA project: Building a strategic talent management service offering for Deloitte Consulting in Switzerland and Germany
Sep 1996 - Dec 1999

Engineering Degree Dipl.-Ing. (FH)

Technikum Wien
  • Four-year electronic engineering university of applied sciences
  • Electives pursued: bio-medical engineering, computer sciences, Spanish
  • Subjects: telecommunications, data processing, industrial process measurement & control, mathematics, English, business administration, corporate governance, marketing, law, economics, project management, production planning, quality management, personality development, principles of electricla engineering, laboratory, workshop, design & assembly, electronics & digital technology
  • Graduation thesis: Multiply Scattered Light Imaging of the Human Retina with a Scanning Laser Ophthalmoscope, internship completed at Laser Diagnostic Technologies