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Content Creation

Work experience

Desktop Support Consultant



Administered advanced technical support within corporate environments, ranging from mutli-million dollar companies to retail and small business networks. Provided bottom-to-top administration to all onsite and remote systems, networks, securities and servers.

Key Achievement:

Through intrinsic motivation and a precocious research constitution - without technical certifications or traditional schooling - developed a proficient technical skill set permitting me to manage the upkeep of multiple office systems/networks simultaneously.

Apr 2013Present

Director of Marketing and Communications

GameTime and General Vending

Summary:Manage all digital and traditional marketing campaigns for GameTime, a chain of arcade and sport bars across Florida. Administer and execute advertising campaigns, execute P.R. communications and direct all creative designs.Responsibilities:Director of Marketing:Supervise implementation and delivery of all marketing campaigns and collateral.Director of Communications:Execute corporate correspondence relative to media, public relations, customer service and internal business memorandum.Creative Director:Manage creative team. Responsible for initial design and final approval. Research and edit for all creative briefs.Senior Copywriter:Edit all traditional and digital marketing material, website copy, social media content and corporate memorandum.Social Media Manager:Manage entirety of company's digital presence.Administer advertising campaigns across all digital/social channels. Set budgets and schedules for posts. Creative Curator:Create all content for company website, Facebook, Twitter, Google+, LinkedIn, YouTube, WordPress, Foursquare and Yelp.Website:Developed design, layout and wire frames for website relaunch. Edit all website copy.Google AdWords:Manage campaign creation, keyword planning, budget and edit ad copy.

Jun 2012Mar 2013

Account Manager

Zimmerman Advertising

Summary:Managed deliverables, deadlines, creative brief editing and creative brainstorming of White Castle's advertising campaigns. Focused on client relations, media production, print advertising, marketing collateral, P.O.S. and sales analysis.Key Achievement:Advanced career by changing industries. Obtained promotion through motivated networking, competitive analysis and the development of the creative direction for the holiday campaign for Boston Market. Offered position in choice of either Strategy/Research Dept. or Account Services Dept.

Sep 2011Sep 2012

Network Engineer

Zimmerman Advertising

Summary:Provided 24/7 support in fast-paced corporate advertising environment for 1500 regional and national employees. Supported all networked systems and administered all exchange accounts.Key Achievement:Conducted weekly orientation seminars utilizing public speaking and creative presentation skills.

Dec 2010Sep 2011

Network Engineer


Summary:Managed internal network and systems of multi-billion dollar corporate sales building. Supervised daily support priorities via Help Desk software. Provided immediate resolutions for all corporate executives.Key Achievements:Produced 'How To' visual and copy tutorials for regional technicians focused on stabilizing resolution turnaround and maintaining up-time.

Jan 2009Oct 2010

Owner & CEO


Summary:Created a computer repair and technical instruction company. Built clientele via traditional print advertising, social media word-of-mouth, and grassroots marketing.Key Achievement:Managed all aspects of business: built business plan, conducted market analysis, strategically focused on ROI, provided customer service, managed workflow, instituted operational procedure, maintained invoices.

Nov 2007Aug 2008

Help Desk Specialist


Summary:Provided 1st level support for 5k+ Capital One employees via telecommunication and remote desktop support. Primary responsibilities included troubleshooting hardware issues and servicing software/network errors.Key Achievement:Managed the development of internal Knowledgebase Support Manual for account and edited all technical articles for troubleshooting tutorial articles.


Aug 2003Dec 2007

Bachelor of Arts

State University of New York at Geneseo