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Work experience

Nov 2008Present

President/Owner/Technology Consultant

BeBizzy Consulting, LLC

BeBizzy Consulting was formed to fill a niche locally and regionally of technology and business consulting.  Specialties include:

  • SEO and social networking marketing.
  • Small website creation and management.
  • Project management.
  • Merchant processing and PCI compliance.

BeBizzy also has a strategic alliance with CSRSI in Florida to provide merchant account guidance to large corporations such as, PGA America, the National Grocers Association, and Lockheed Martin Corporation.

Apr 2002Dec 2008

COO

Trimlife, Inc

Trimlife was a nutritional supplement retailer that did nearly $70 million in sales over the six years I was employed, including approximately $18 million in 2005 alone.  We peaked at shipping over 2,500 packages per day direct to consumers and marketed online, on radio, and in print. 

I directly supervised five departments and was responsible for 30 of the 40 employees of Trimlife. The departments included programming, network administration, human resources, inventory and fulfillment, and customer service (a 14-seat call center).

I also supervised the planning, building and occupation of our new $2.2 million headquarters in 2005, and in 2006 started managing a merchant account monitoring program that worked across all company departments and facilitated a 98% decrease in negative customer activity in only 18 months.

Jun 1989Apr 2002

General Manager/Account Manager

Other Management Experience

Retail management for several national retail chains in Watertown, SD, and Fargo, Grand Forks, and Bismarck, ND from 1989 through 1999, when I took a position with Sykes Inc. 

At Sykes, I was the primary technical contact for Qwest.net and was responsible for communicating with over 1,000 agents across three states and Canada.  I was also in direct supervision of 30 email agents and 20 escalation agents, was the founding chairman of the Bismarck Sykes Quality Board, and on the COPC certification board.

Education

University of Wisconsin - Madison

Dedicated three weeks of world-class level instruction on all facets of project management.  Included courses in leadership, persuasion, risk management, negotiating, planning, scheduling, and a capstone project.

The capstone was the planning of a large IT project using small teams and Microsoft Project.

I am a mere sixteen credits from attaining my degree, having to temporarily suspend acedemics for my child's illness and other financial reasons.

I hope to return to classes this fall and finish in May 2010.

Skills

Project Management
In 2005, I received formal project management training from the University of Wisconsin - Madison.  After completing the required courses, I received my Master's Certificate in Project Management.   This training re-enforced previous experience and training, specifically in IT and technical projects.  But I also used the training to complete a construction project of the new Trimlife headquarters in 2005.  The project was on time despite huge weather and concrete issues, and hit the target budget.    I am also familiar with many types of project management software, including Microsoft Project and my favorite small project manager, Deskaway.
Computer Networking and Troubleshooting
Managed and trained a group of escalation technicians, as well as performed as the technical contact with Qwest.net internet services (DSL, ISDN, and dial-up).  I also supervised the email support technicians.   At Trimlife, I was a network administrator, VOIP phone system admin, and managed the programming department.   I am also self-taught in HTML, .asp, .php, and database administration, and manage several websites and blogs.
LEAN Processes
Training by North Dakota MEP in LEAN processes.  Also worked directly with NDMEP on several projects with Trimlife.
Microsoft Office Suite (98 - 2007)
I spent a great amount of time learning all of the MS Office Suite, especially Outlook and Excel. 

Recommendations

Merchant Account Risks

Interest

I have spent the last 18 years as a club DJ and MC, so public speaking is a strong suit. 

Music, movies, technology and the outdoors are my interests outside of my family.  But camping, traveling and spending time with family are my favorite activities.

Social Networking

Summary

Hi. My name is Marv Dorner, and I am the owner, webmaster, lead consultant, head marketer.. OK, I'm the sole employee of BeBizzy Consulting and BeBizzy.com. You I can say "I'm Bizzy".

I've spent the last six years as the COO of a direct sales company based in Bismarck, ND. During that time, I supervised five departments, including customer service, product fulfillment, programming, human resources, and network administration.

In addition to that experience, I also have spent nearly twenty years in supervisory roles. Several retail management jobs, a distribution facility, and a large inbound customer support center can provide some unique insight into larger issues that may be occurring in your business.

Project management became a passion of mine in 2005 while I was planning and managing the construction of a new $2.2 million headquarters and our PCI-DSS Compliance. I got my Master's Certificate in Project Management from the University of Wisconsin and have been using the great tools and procedures ever since. That same year I attended LEAN classes provided by the ND MEP.

Outside of work, I have educated myself on the intricacies of the internet. I have managed several blogs, use a large number of social networking applications, and have successfully used affiliate marketing to monetize those endeavors.

In November 2008, I decided to put some of these skills I have honed over the years to better use by forming BeBizzy Consulting. I am confident that I can help you with your questions on how you can better use the internet, optimize your current web presence, or just streamline some of your current business practices.