Download PDF

Personnal Statement

 

Customer Success & Sales Account Manager with more than 15 years of experience in all phases of business cycle. A quick learner and excellent communicator with an ability to perform well in multitasking environment. Seeks a challenging & variet position that will be enable me to capitalise on my professional experience with opportunities for personal & professional growth.

Work experience

May 2016 Present

Customer Success Manager

Talend - Paris

Talend is a software integration editor. The company provides big data, cloud storage, data integration, data management, master data management, data quality, data preparation and enterprise application integration software and services.

  Build more proven value faster for both the Customers and Talend

  • Help ensure customers achieve maximum value from their investment and monitor adoption rates of accounts
  • Collaborate with the account executives responsible for promoting revenue opportunities across a diverse account base; develop a network of advocates among account management teams
  • Ensure a seamless experience for the customer during product adoption and deployment by helping with transitions from sales through the customer onboarding to consulting and technical Support
  • Drive renewals and identify opportunities for growth (via upsells and cross-sells) within the existing global customer base
  • Minimize subscriber churn through education, coaching, and influence 
  • Communicate between Product Management, Technical Support, and the customer when critical product issues need to be escalated
  • Develop a complete understanding of Talend enterprise products and solutions
  • Work closely with the Talend Professional Services team to hand over new consulting opportunities and facilitate transitions after implementations
  • Coordinating proactive engagement with customers by implementing a Customer Engagement Model

Aug 2005Dec 2015

Major Account Inside Sales

The MathWorks - Meudon

MathWorks is the leading developer of mathematical computing software.Its major products include MATLAB and Simulink, which support data analysis and simulation.

Customer relationship management in Aerospace, Defense (Thales, MBDA, Airbus Group, Safran, DCNS,) & Energy sector ( CEA, EDF, ITER)

  • Grow revenue through attaining  maintenance renewal revenue goals.
  • Manage timely closure of the assigned annual maintenance renewal contracts and incorporate lapsed maintenance opportunities into selling strategies.
  • Manage New product sales from lead to close
  •  Insure customer satisfaction through in-depth account knowledge and relationship development with key administrators and purchasing contacts
  •  Prospect within territory via account management activities
  • Develop of account management strategy in conjunction with sales rep
  •  Identify key decision makers/Influencers, set up meeting & events
  • Work in conjunction with Sales Rep to achieve revenue goals through facilitation of order placement
  • Involve in planning and delivery of annual account plans 

Aug 2003Apr 2005

Business Delopment Manager

Descartes Systems group - Levallois

Descartes is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, performance and security of logistics-intensive businesses.

  • Prospect for new clients by networking, cold calling, advertising or other means of generating interest from potential clients
  • Identify potential clients, and the decision makers within the client organization
    Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives
  • Set up meetings between client decision makers and company’s practice leaders/Principals
Feb 1999Aug 2001

Marketing & Business Development Assistant

Design Agency CRITERIUM - Montrouge

Agency specialised in corporate identity & packaging design

  • Participate in creation  of new packagings design  for french market and company visual identity for leading polish food brand Sokolow
  • Propelled revenue by evaluate polish market & identify new prospect
  • Competitors benchmarking
2000

Earlier experience

Luxe Hotels Industry - Paris
  •  Assistant Executive Director

Education

Jun 1996

Le D.U.T. Techniques de Commercialisation

I.U.T de Sceaux

Equivalent -> Bachelor Degree in Business Administration or BTEC Higher National Diploma

Key skills

Success Account management
  • Experience of  management major national accounts
  • Developing productive & profitable business relation ship
  • Pipeline, sales cycle managemet
  • Need analysis and closing strategie
  • Result oriented
  • Multitasking environment
  • Energy & Mental Fortitude
  • Trust Advisor
Personal skills
  • A team player with an enthusiastic attitude
  • Determination to get things done
  • Able to plan activities & carry them through effectively
  • Manage time effectively, prioritising task & able to work deadllines
  • Having a natural drive with loyal, strong & proactive ethic work
  • Appreciate multicultural environment et speak  different languages