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“Provide on going growth management with high performance & complex systems in an ever changing technical environment while successfully implementing cost saving solutions.”


New technology, electronics, Mini Cooper's, hiking


Over 16 years in Sales & Marketing to Financial Institutions20+ years in Information TechnologyTraining with Windows Operating Systems (3.1, 95/98, XP)Windows NT, 2000 Pro, 2003 Server, Microsoft Exchange,Networking (Workstations, Servers, Internet, Website)Nortel & Avaya Phone SystemsPACS & RIS Systems with modalities in CT, MRI, X-Ray, Ultrasound, DEXA, Bone Density, Phillips & GE Systems Goals: Continue using my excellent capacity to fix maintain and grow IT and staffing systems.


Joe Arthurs

Worked with Mr. Arthurs for over 16 years with Deluxe/ChexSystems in the capacity of Sales and Marketing to Financial Institutions.

Paul H. Alexander

Mr. Alexander installs and repaired CT & MRI systems at SFMI as a Philips employee. He is familiar with my ability to assist vendors to implement and test new Philips products for both hardware and software systems. Paul has firsthand knowledge of my ability to correct or discover innovative solutions.

Stephanie Heath

Ms. Heath currently works for DPI of N. Broward as a MRI technician.& previously worked for SFMI as their MRI technician. She can vouch for my excellent technical skills and my flexibility at this center. Stephanie can also vouch for my professionalism and dedication to completing mission critical issues.

Work experience

Jan 2010Present

Contract IT Specialist

Multiple Agencies

Provide installation, migration and fix break repairs for IBM, DELL, HP and multiple types of printers.

Nov 2010Apr 2011

Sales Associate

Radio Shack

Part-Time Sales Associate for all Radio Shack merchandise.

May 2010Jul 2010

Information Technology

River Sports Outfitters

Responsible for all IT related hardware and software, POS, Phones etc. Other duties include Accounting support.

Aug 2009Dec 2009

Implementation Support Coordinator

This position is responsible for leading the timely installation and service of connectivity products in the Client offices.

This includes: Managing the timely installation, training, upgrade, relocation or removal of the products

Coordination and implementation of: Phone, DSL Cable-modem communications and Cabling,

Preparation and performance of ASCII downloads,

Ensuring patient historical results are available to client where possible

Working with Dispatchers and others to schedule installation events.

Single Point of Contact with Client and Sales for status of installation,

Follow up with clients to ensure satisfaction with installation and training.

Communication with Client, Sales Representatives, Vendors, Hardware Preparation Team, Installers, Bridge team members and Help Desk,

Conduct a phone survey with the client to identify best Care360 product for the Client,

Ensuring accurate and complete paperwork for Installers, Performing post-installation survey to ensure quality.

Effective verbal and written communications with technical and non-technical individuals.

Nov 2005Sep 2008

IT Manager

South Florida Medical Imaging
  • Upgraded & maintained all center operations including PACS & RIS systems. Improved office networking using Windows 2000 & 2003 Servers. Migrated twenty-one (21) workstations from Windows98 to XP Professional operating system.
  • Designed and supported Website using MS Front Page and multimedia software.
  • Designed & Setup new network for off-site financial office and provided full onsite & remote support to all systems.
  • Provided support for KODAK Film System (800), X-Ray (GE), MRI (Phillips), CTA Systems 16 & 64 Slice (Phillips).
  • Ultrasound, DEXA (GE) & Mammography unit were also maintained. I upgraded and maintained off-site e-mail system.
  • Led Phillips staff in maintaining high end Imaging Viewer Systems for sponsored CTA Courses (Level I, II, III and fellowships.
  • Maintained computers for reading DICOM images from CT’s and MRI’s by regular maintenance and upgrade software installs. Provided complete support for all center staff of all office hardware and software including Nortel phone system.

Rebuilt PACS server that increased performance and DICOM file management by 25% using recycled parts. This saved the company several thousand dollars. Performed solution support for KODAK , Philips CT systemssaving the company thousands of dollars in service calls from the hardware vendors.

Jul 2000Apr 2005

MIS Manager

  • MIS Manager for all computer operations nationally. Responsible for office networking using Windows 2000 & 2003 Servers (Active Directory) & Microsoft Exchange 2003 Services to over 50 units. Provided field support & training for “Medical Database” operations in Twenty-six (26) states. Engineered growth of corporate computer operations from single server based system to four (4) servers, and successfully completed modernization of operations.
  • Responsible for the recommendation and purchase of all hardware and software including printers, copiers, mail and phone systems(DELL, Samsung, Avaya).
  • Web Master using MS Front Page.

Moved entire Windows NT server platform to Windows 2000 and finally Windows 2003 Server increasing reliability of national corporate system. Created, installed and migrated “e-mail” system from a third party ISP to in house Microsoft Exchange Server operation.

Aug 1998Jul 2000

Technical Support - Level III

The Answer Group, Inc. (IBM Support)

Provide technical phone support for IBM Aptiva and ThinkPad lines of computers. Troubleshooting hardware and software solutions for all levels of customers. Leader of support for WorkPad/Palm Pilot PDA’s.

  • Awarded Support Technician of the Month – “March 2000”
Oct 1981Jul 1997

Field Sales Specialist-Protection

Deluxe Corporation (ChexSystems)

Field Sales Specialist-Protection within DELUXE “Payment Protection Systems”, responsible for Florida market share increase from less than 1% to over 60% statewide. Assigned to Florida market in 1986 as a direct result of successful reorganization of sales effort during marketing campaign for the Chicago, IL area. Functioned in sales and training capacity. Risk management consultant to reduce losses.

ØResponsible for generating annual billing to Financial Institutions of $4,441,273 for state of Florida.

ØWinner “Woodsman Award” two (2) years – 1990-1991.Was the top national corporate sales award for DELUXE.

ØWinner “Collections Award” 1992

ØSignificantly increased market share in Texas, Louisiana, Mississippi, Alabama, Georgia, Missouri

ØPioneered use of personal computer & Database system for field use since 1985. (PFS File, FileMaker Pro, ACT)




Associate in Arts

Miami Dade Community College



HS Diploma

Miami Springs Sr. High School


Microsoft Office 97 - 2007
Microsoft Front Page
Microsoft Exchange 5.5
Windows 2003 Server
Windows 2000 Server Professional
Windows Vista
Windows XP
Windows 98
Windows 95

Prove It Documents


MCTS Windows Server 2008, Network Infrastucture Configuaration


MCTS Windows Vista Configuration


Microsoft Certified Technology Specialist


Network +, Certified Professional


A+ IT Technician


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