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Objective

I strive to support the academic and research oriented mission of the University of Michigan by providing the tools and support necessary for our students, faculty, and staff to reach their full potential, and aim to develop my abilities as a leader so as to ensure my team members are productive, successful in their endeavors, and fulfilled from a job well done.

Work experience

Dec 2013Present

Miworkspace Print Team Lead

Information and Technology Services, University of Michigan

I currently work as the Print Team Lead. I am responsible for the reliability, performance, and perception of the printing technologies at U of M. This entails working with customers to ensure they are satisfied with the service, working with teams across the University to resolve issues as they crop up, and developing new tools and processes to proactively protect and enhance our service to continue to provide the best print solution on campus. As the team lead, I am also responsible for effective delegation of work within the team, and development of the skillset of team members. In addition to this, I develop bug fixes and enhancements in our install-free printing web application, mprint.umich.edu

Dec 2011Dec 2013

Miworkspace Print Team Member

Information and Technology Services, University of Michigan

Prior to my current role, my responsibilities included: managing and configuring print accounting software (PaperCut), managing Windows/Linux enterprise print servers, troubleshooting printer and server failure, managing new printer deployment and configuration, designing print server failover process, and providing customer service.

Jan 2011Mar 2012

Web Developer

Information and Technology Services, University of Michigan

In this role, I designed, developed, and supported both administrative and client-facing applications-using HTML, CSS, PHP, JavaScript, and MySQL-that continue to help make processes more efficient and present information more effectively. I also began some Linux print server management, customer service, and troubleshooting, requiring extensive knowledge of Apache and LPR/CUPS server logs, as well as Bash scripting for information gathering and parsing.

Education

20082012

Bachelor of Science in Engineering - Computer Science Engineering

University of Michigan

Studied a range of topics that provided a background understanding of Computer Science, including theory, algorithm design and optimization, database design, and web development. I also took several courses in applied mathematics to earn a minor in math.