• 5675 Dartmouth Ct, Ypsilanti, MI 48197
  • (248) 890-0957
  • bdailey@umich.edu

Brendan Dailey

MiWorkspace Print Team Lead


I strive to support the academic and research oriented mission of the University of Michigan by providing the tools and support necessary for our students, faculty, and staff to reach their full potential, and aim to develop my abilities as a leader so as to ensure my team members are productive, successful in their endeavors, and fulfilled from a job well done.

Work experience

Work experience

Miworkspace Print Team Lead

Dec 2013 - Present
Information and Technology Services, University of Michigan

I currently work as the Print Team Lead. I am responsible for the reliability, performance, and perception of the printing technologies at U of M. This entails working with customers to ensure they are satisfied with the service, working with teams across the University to resolve issues as they crop up, and developing new tools and processes to proactively protect and enhance our service to continue to provide the best print solution on campus. As the team lead, I am also responsible for effective delegation of work within the team, and development of the skillset of team members. In addition to this, I develop bug fixes and enhancements in our install-free printing web application, mprint.umich.edu

Miworkspace Print Team Member

Dec 2011 - Dec 2013
Information and Technology Services, University of Michigan

Prior to my current role, my responsibilities included: managing and configuring print accounting software (PaperCut), managing Windows/Linux enterprise print servers, troubleshooting printer and server failure, managing new printer deployment and configuration, designing print server failover process, and providing customer service.

Web Developer

Jan 2011 - Mar 2012
Information and Technology Services, University of Michigan

In this role, I designed, developed, and supported both administrative and client-facing applications-using HTML, CSS, PHP, JavaScript, and MySQL-that continue to help make processes more efficient and present information more effectively. I also began some Linux print server management, customer service, and troubleshooting, requiring extensive knowledge of Apache and LPR/CUPS server logs, as well as Bash scripting for information gathering and parsing.



Bachelor of Science in Engineering - Computer Science Engineering

2008 - 2012
University of Michigan

Studied a range of topics that provided a background understanding of Computer Science, including theory, algorithm design and optimization, database design, and web development. I also took several courses in applied mathematics to earn a minor in math.