Brian Coyle

Brian Coyle

Summary

Brian is a technology professional with nine years of experience in numerous technologies and fields including: Internet Application Development, Enterprise Service Oriented Architecture, and Call Center technology consulting and development.  He specializes in, and has a passion for, Agile software development practices.  Currently he is VP of Product for First 30 Services managing the development of products for customers.

Work History

Work History
Jun 2008 - Present

VP Product

First 30 Services, LLC

Product owner for a project that is spinning off and operating an Internet company and sub-brand for a major East Coast non-profit.  Responsible for:

  • Managing the Product Backlog continually adding and prioritizing features based on customer input and user feedback.
  • Coordinating the communication between the design, development, and QA teams.
  • Managing the product release schedule.
  • Acting as primary point of contact for the customer and stakeholders communicating the development progress and product prioritization.
  • Facilitating the iteration review and planning sessions for each two week development iteration.
Mar 2008 - Jun 2008

Director of Engineering

Campus U, Inc

As Director of Engineering was a key player for the development activities within Campus U. Responsible for managing internal and external development resources, leading the agile development charge within Campus U, and architecting the applications, websites and tools used by end users.  Before the company ran out of funding worked a job site for college age users.

Mar 2007 - Mar 2008

Director of Internet Technology

http://www.aarp.org

Responsible for overseeing the application design, development, implementation, maintenance, and project management of the major AARP web properties. Highlights include:

  • Managed a technology group of 18 people split into three groups: Operations, CMS Development, and Social Network Development. 
  • Released three major versions of the "AARP 2.0" website in 2007. A limited Alpha in June, private Beta in July, and public Beta in December with development beginning in January 07' . The site included implementation of a new CMS from Day Software and the custom development of a social network platform using Java. 
  • Acted as SCRUM Master facilitating the daily development stand-up meeting as well as the Sprint Planning, Retrospective, and Review Meetings every two weeks. The short time boxed iterations allowed the team to regularly monitor it's progress and iterate product features based on feedback. The regular retrospectives after each iteration allowed the team to constantly tweak process and continually improve with minor adjustments. 
  • Maintained a 99.9% availability of the www.aarp.org site for 2007. The infrastructure consisted of 15 Linux servers load balanced across two data centers handling 36 million visits for the year.
Aug 2006 - Mar 2007

Engineering Lead - Web Transformation Group

http://www.aarp.org

As part of the AARP Web Transformation project team was responsible for selecting the technologies that would make up the new web infrastructure while building a development team that would implement the new features.

  • Participated in the selection of leading edge open source software including: Jboss Application Server, and MySQL database. 
  • Responsible for staffing the technical team while defining the engineering practices and development methodology of the group. 
  • Implemented and evangelized the SCRUM Agile development methodology to the technical, product, and management teams.
Feb 2005 - Sep 2006

Application Architect

AARP

Reporting to the Director of Application Development was responsible for ensuring applications were designed to meet the present and future AARP business needs. Focused primarily on AARP's Service Oriented Business Application, a collection of 30+ web services extending the membership application to internal and external applications.

  • Initial architect on a key project to allow membership queries off of the mainframe with the goal of extending the scalability and availability of a core business function. 
  • Participated in the integration of 11 external business partners to the AARP membership application through web services.
Jul 2000 - Feb 2005

IT Specialist

As part of the Customer Relationship Management consulting group was responsible for the design, development, and integration of call center service related projects for IBM customers.

  • Designed and implemented off shore IVRs for large Fortune 100 companies developing solutions in leading edge VoiceXML and J2EE technologies. 
  • Worked as data integration and IVR lead on proposal team that won initial $1 million software and services contract at AARP. As part of the initial 3 month engagement architected and developed a C++ interface between the IVR/CTI software and the client's mainframe. Was extended on the project by the client to implement a customer service e-mail workflow application for the AARP call center reducing turnaround time on most e-mail from 30 days to 48 hours. The original 3 month engagement was extended into a 3 year engagement. 
  • Member of a large IBM and client team responsible for building a $2 million dollar call center for Blue Cross of Michigan. Worked extensively with the client's business and technical teams to design the data integration of the client's mainframe and the call center. 
  • Sole on-site IBM resource responsible for supporting a large IVR infrastructure at Trigon Insurance in Richmond VA during the implementation of a new call center. Was extended by the client multiple times doubling the revenue of the project for IBM. 
  • Exceeded utilization goal every year. 
  • Recognized three times by IBM with individual or team awards for excellent service to clients. 
  • Received an IBM performance rating of 1 or "Extraordinary" in April 2001, the highest possible performance rating.

Education

Education
1995 - 1999

Bachelor of Science