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Objective

To assume a position within a results oriented functional organization where my superior organzational, communications skills, planning skils, analytical skills, and technical and interpersonal relationship management skills can add value

Skills

SkillSoft
Skillportis a web-based Learning Management System (LMS) that provides access to training resources via work, home, and on the road. The can be accessed from anywhere and from any web-enabled device, including tablets and smartphones. You can use Skillport to: Access a variety of instructional and assessment learning assets (both stock and custom) from the Skillsoft Library. Create and follow a learning plan created by you and your manager. View and report on your progress and test scores. Customise your Skillport experience by choosing a different language for the site and learning content.
ProProfs
Tracking application used to trace the time learners spend on required training course. Provides the end user the overall course and quiz. Also will analyze the overall time spent to complete the course and quiz.
Adobe Forms Central
Learning Management Systems
SharePoint
eCube Clinicals
eCube Financials
SAP Travel and Expense
eCube Chairside
Lotus Notes
Technical/Graphic Design
Business Development Consulting
Business Operations
Software Deployment
Telephone Etiquette
Customer Service
Transcribe Physician Orders
Health Care Terminology
Software Trainer
Technical Support
Adobe Dreamweaver
Adobe Flash
Adobe Captivate
Windows XP
Microsoft 2010
Microsoft Office 2007

Education

None

TechSkills-2005

Completed Classes Only for MCSE-1999

Knowledge Alliance

None (1 year) - 1983

Odessa College

HS Diploma 1983

Kermit High School

Work experience

Jan 2014Present

Training Supervisor

Securus Technology

Responsible for supporting a team of technical trainers in their efforts to provide the best in-class servivce to our clients and customers.  Provide direction and guidance to develop trainers through training, coaching and mentoring.  Set performance standards and when necessary take correction action, including recommending disciplinary action to the appointing trainer.  Support the team and also responsible for achieving departmental standards, identify process improvements and completing projects assigned.

Oct 2007Jan 2014

Field Systems Support Trainer

Fresenius Medical Care

Identify, assess, recommend and deploy approved current and emerging innovations in technology, tools, programs and thought leadership related to the development and delivery of Instructor-led, virtualand self-paced adult learning and education to:

·Support FMCNA’s mission, vision, core values and customer service philosophy.

·Enhance adherence to FMCNA Compliance Program, including the following all regulatory and division/company policy requirements.

Serve as Innovation Specialist responsible for:

1.Researching, evaluating and recommending process improvements related to both the development and delivery of relevant adult learning and education for defined FMCNA populations;

2.Supporting the full development and implementation of approved recommended process improvements; and

3.Providing support to the Vice President of Education (VPE) and other leadership team members as directed by the VPE, regarding existing Best Practices/Next Practices and emerging technology and process innovations for adult learning and education.

Customer Service:

·Responsible for driving the culture through values and customer service standards.

·Accountable for outstanding customer service to all external and internal customers.

·Develop and maintain effective relationships through effective and timely communication.

·Take initiative and action to respond, resolve and follow-up regarding customer service issues in a timely manner.

Dec 2001Nov 2012

Principal

Cemetrics

Provide a range of Operations, and Management Services specifically identified by the Managing Principal (CEO/Owner).High degree of proficiency re: language usage and grammar rules.Identify, plan and execute the day-to-day operations of Cemetrics. Provide Technology Planning & Implementation, Finance & Administration and Constituent Relations. Responsible for Training per Client Specific Task.Knowledge of Microsoft Office Suites 2007 & 2010, Windows XP, and Windows 7.Travel as needed.

20002001

Trainer/Installation Specialist

LAN International
Responsible for conducting training for both external and internal customers.  Provide direction and support to each site going through the conversion process.  Ensure that all benchmarks are being met and reported accurately to both clients and management.  Travel to various markets on a regular basis average 2-3 weeks a month.  Based in Dallas, Texas
May 2000Dec 2000

Sr. Support Center Training Specialist

Erapmus/VeriCenter
Jul 1984May 2000

Assistant Staff Scheduler

PrimaCare/Presbyterian Hospital of Dallas

Portfolio

Portfolio