To assume a position within a results oriented functional organization where my superior organzational, communications skills, planning skils, analytical skills, and technical and interpersonal relationship management skills can add value
Adobe Forms Central
Learning Management Systems
SAP Travel and Expense
Business Development Consulting
Transcribe Physician Orders
Health Care Terminology
Microsoft Office 2007
Completed Classes Only for MCSE-1999
None (1 year) - 1983
HS Diploma 1983
Kermit High School
Jan 2014 - Present
Responsible for supporting a team of technical trainers in their efforts to provide the best in-class servivce to our clients and customers. Provide direction and guidance to develop trainers through training, coaching and mentoring. Set performance standards and when necessary take correction action, including recommending disciplinary action to the appointing trainer. Support the team and also responsible for achieving departmental standards, identify process improvements and completing projects assigned.
Oct 2007 - Jan 2014
Field Systems Support Trainer
Fresenius Medical Care
Identify, assess, recommend and deploy approved current and emerging innovations in technology, tools, programs and thought leadership related to the development and delivery of Instructor-led, virtualand self-paced adult learning and education to:
·Support FMCNA’s mission, vision, core values and customer service philosophy.
·Enhance adherence to FMCNA Compliance Program, including the following all regulatory and division/company policy requirements.
Serve as Innovation Specialist responsible for:
1.Researching, evaluating and recommending process improvements related to both the development and delivery of relevant adult learning and education for defined FMCNA populations;
2.Supporting the full development and implementation of approved recommended process improvements; and
3.Providing support to the Vice President of Education (VPE) and other leadership team members as directed by the VPE, regarding existing Best Practices/Next Practices and emerging technology and process innovations for adult learning and education.
·Responsible for driving the culture through values and customer service standards.
·Accountable for outstanding customer service to all external and internal customers.
·Develop and maintain effective relationships through effective and timely communication.
·Take initiative and action to respond, resolve and follow-up regarding customer service issues in a timely manner.
Dec 2001 - Nov 2012
Provide a range of Operations, and Management Services specifically identified by the Managing Principal (CEO/Owner).High degree of proficiency re: language usage and grammar rules.Identify, plan and execute the day-to-day operations of Cemetrics. Provide Technology Planning & Implementation, Finance & Administration and Constituent Relations. Responsible for Training per Client Specific Task.Knowledge of Microsoft Office Suites 2007 & 2010, Windows XP, and Windows 7.Travel as needed.
2000 - 2001
May 2000 - Dec 2000
Sr. Support Center Training Specialist
Jul 1984 - May 2000
Assistant Staff Scheduler
PrimaCare/Presbyterian Hospital of Dallas
Intranet WDIV Organizational chart that include animation,photo, and email address of each RDE by area.
CMO eBook access to assist with orientation, toolkit, and company information.
Handbook that provides information regarding expectations and objectives. Easy access to assist with monthly reports, objectives, divisional information and sample reports.
On-line self paced training available for staff on the FMC4ME intranet.
Provide electronic resource tool for field starff to gather information.
Division wide user friendly process to available course that include: -Course Description -Course Objective -Target Audience - On line Registration
Easy access to assist with monthly reports, objectives, divisional informaiton and sample reports.
New Clinic Manager handbook that provides information regarding exceptation and objectives. Also, available eBook format via the intranet.
BDE-NEO eBook User guide to assist staff with step by step instruction on how to use the eBook.
Division view of reporting relationships that includie: -Name -Title -Area