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Summary

Internet/Software Solutions Executive and General Manager. Trusted Advisor to Fortune-500 customers based on big-5 type consulting experience. Entrepreneur with experience building and growing business/technology operations. Lead-by-example leadership style. Excellent analytical and communication skills. Over 13 years of experience providing technical solutions to specific business problems in three different geo's - US, Central Europe, and India.

Work experience

Jul 2007Present

Co-Founder and VP of Services

bHive Software

Custom Marketing Solutions: Contributed to the formulation of universal web strategy for one of the three console game leaders to (a) maximize web as a revenue-generating channel, and (b) drive efficiencies through automation and content reuse. Led the agile implementation that successfully launched on their web properties, Portable IDs for social networking and game console-like behavior for user engagement. Result: increase in traffic (90%), engagement (62%), and Alexa ranking (31%).

Product Management: Contributed directly to the management of two products — bHive and unfuse.com — from concept to release. Launched bHive for enterprise as a SaaS provider of unified web marketing solutions and online communities. Rolled-out unfuse.com alpha as a consumer service that enables users to compare products and services before they buy with the help of their trusted network. Strategy and Business Development: Formulated the go-to-market strategy for bHive. Laid the roadmap for or established partnerships with best on-demand solutions for analytics, campaign management, content delivery, online/live events, CRM, and e-learning assessments. Acquired the first 10 customers for bHive. Technology and Tools: Leveraged Apache projects, MySQL, Java, Ruby-on-Rails, Adobe/Flex, Amazon EC2, S3, Google, Pentaho BI, Salesforce.com, Akamai CDN. Embraced Agile software development and cloud computing services to continually enhance the value of bHive on-demand solution.

Apr 2002Sep 2008

VP of Services

Mentorware

Client Relations: Managed long-term relationships with key customer accounts. Helped client-sponsors build business cases for solution adoption. Established and implemented engagement models and escalation plans to keep up and exceed service levels. Ensured repeat business for 6+ years. P&L Ownership: Ran Mentorware Services organization, across US and India. Improved operations by cutting costs and driving on-time, on-budget delivery. Increased average operating margins 4X in 2 years through automation of business processes, development of reusable components, and active mentoring. Program Management: Seamlessly extended flagship physical events into on-demand, year-round experiences though reuse of premium content. Contributed to a 10-fold increase in per-event average viewership for customer dialogue programs. Helped grow active audience for customer audience programs, create new revenue streams and maximize actions from web properties.

Sep 1997Mar 2002

Senior Technical Manager

Cambridge Technology Partners

Program/Project Management: Managed large teams of 30+ people that included multi-cultural resources from Cambridge, vendor PSO, contractors, and customers. Headed scope initiatives for cross-functional teams through facilitated sessions. Led implementations hands-on, from functional/ technical design through deployment. Built strong track record delivering successful solutions. Methodology and Technology: Utilized methodologies such as use case analysis, object oriented analysis and design, functionality matrix development, eXtreme Programming. Developed/deployed solutions in J2EE and Microsoft frameworks. Business Development: Evaluated vendors & technology solutions for strategic business advantage and specific customer problems. Performed in solution selling roles for business development programs. Training: Mentored resources, organized community events, and conducted training sessions. Empowered teams in methodology, technology, and business process management.

Jan 1996Aug 1997

Programmer/Analyst, Systems & Programming Group

MOREnet

Development: Led teams in the design and development of web-based applications in Oracle. Implemented custom CRM applications and knowledgebases to enable customer self-service use cases.

Education

Aug 1996Dec 1997

Master of Science

University of Missouri - Columbia
Aug 1993Dec 1996

Master of Science

University of Missouri - Columbia
Aug 1989Jul 1993

Bachelor of Engineering (Honors)

Birla Institute of Technology & Science (BITS), Pilani, India

Portfolio

Skills

Web Strategy & Services
On-demand & SaaS Solutions
Marketing Operations
Client Relations / Account Management
E-Learning
System Integration
Web Development
Online Communities
Project Management