Internet/Software Solutions Executive and General Manager. Trusted Advisor to Fortune-500 customers based on big-5 type consulting experience. Entrepreneur with experience building and growing business/technology operations. Lead-by-example leadership style. Excellent analytical and communication skills. Over 13 years of experience providing technical solutions to specific business problems in three different geo's - US, Central Europe, and India.
Jul 2007 - Present
Co-Founder and VP of Services
Custom Marketing Solutions: Contributed to the formulation of universal web strategy for one of the three console game leaders to (a) maximize web as a revenue-generating channel, and (b) drive efficiencies through automation and content reuse. Led the agile implementation that successfully launched on their web properties, Portable IDs for social networking and game console-like behavior for user engagement. Result: increase in traffic (90%), engagement (62%), and Alexa ranking (31%).
Product Management: Contributed directly to the management of two products — bHive and unfuse.com — from concept to release. Launched bHive for enterprise as a SaaS provider of unified web marketing solutions and online communities. Rolled-out unfuse.com alpha as a consumer service that enables users to compare products and services before they buy with the help of their trusted network. Strategy and Business Development: Formulated the go-to-market strategy for bHive. Laid the roadmap for or established partnerships with best on-demand solutions for analytics, campaign management, content delivery, online/live events, CRM, and e-learning assessments. Acquired the first 10 customers for bHive. Technology and Tools: Leveraged Apache projects, MySQL, Java, Ruby-on-Rails, Adobe/Flex, Amazon EC2, S3, Google, Pentaho BI, Salesforce.com, Akamai CDN. Embraced Agile software development and cloud computing services to continually enhance the value of bHive on-demand solution.
Apr 2002 - Sep 2008
VP of Services
Client Relations: Managed long-term relationships with key customer accounts. Helped client-sponsors build business cases for solution adoption. Established and implemented engagement models and escalation plans to keep up and exceed service levels. Ensured repeat business for 6+ years. P&L Ownership: Ran Mentorware Services organization, across US and India. Improved operations by cutting costs and driving on-time, on-budget delivery. Increased average operating margins 4X in 2 years through automation of business processes, development of reusable components, and active mentoring. Program Management: Seamlessly extended flagship physical events into on-demand, year-round experiences though reuse of premium content. Contributed to a 10-fold increase in per-event average viewership for customer dialogue programs. Helped grow active audience for customer audience programs, create new revenue streams and maximize actions from web properties.
Sep 1997 - Mar 2002
Senior Technical Manager
Program/Project Management: Managed large teams of 30+ people that included multi-cultural resources from Cambridge, vendor PSO, contractors, and customers. Headed scope initiatives for cross-functional teams through facilitated sessions. Led implementations hands-on, from functional/ technical design through deployment. Built strong track record delivering successful solutions. Methodology and Technology: Utilized methodologies such as use case analysis, object oriented analysis and design, functionality matrix development, eXtreme Programming. Developed/deployed solutions in J2EE and Microsoft frameworks. Business Development: Evaluated vendors & technology solutions for strategic business advantage and specific customer problems. Performed in solution selling roles for business development programs. Training: Mentored resources, organized community events, and conducted training sessions. Empowered teams in methodology, technology, and business process management.
Jan 1996 - Aug 1997
Programmer/Analyst, Systems & Programming Group
Development: Led teams in the design and development of web-based applications in Oracle. Implemented custom CRM applications and knowledgebases to enable customer self-service use cases.