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Work experience

Jan 2013Present

Help Desk Technician

Molded Fiber Glass Companies
In my help desk position at MFG, I completed the majority of all incoming tickets and worked with network engineers to troubleshoot higher level issues. I enjoyed collaborating with coworkers to develop strong working relationships. During my time at MFG, I earned the CompTia A+ certification, and I am working to further expand my certifications.
Aug 2012May 2013

Help Desk Technician

Thiel College

At Thiel College, I specialized in computer hardware replacement and computer imaging. In collaboration with another technician, we troubleshooted nearly 1,300 computers.

Education

Aug 2013Aug 2015

Associate of Applied Business in Computer Technology

Kent State University

Certifications

Feb 2014Present

ManageEngine Product Associate

ManageEnginer
Aug 2015Aug 2018

Comptia Network+

CompTIA
Aug 2012Aug 2015

Comptia A+