Summary

Bob Brummis a Professional Speaker, Author & Encouragement Engineer serving corporate, charitable, collegiate, sales and youth organizations with encouraging presentations on the value of customer care, new technology integration, the power of knowledge, money saving strategies and personal marketing. Bob is a top selling author of “Do You Have Money To Burn?” and his strategies have taught hundreds of people how to save over $500 a month.  

Bob has been a guest on nationally recognized shows such as Mornings with Lorri & Larry on Family Net radio, WILX News in Lansing Michigan, Success Made Simple in Tampa Florida, TheAuthorsShow.com, YearToSuccess.com and quoted in publications such as USA Today, ComputerWorld and TheStreet.com regarding his encouraging money saving and customer building strategies. With his diverse background in Accounting, IT/Telecommunications and as a husband and father of three boys, Bob can relate to many audiences and has presented positive, encouraging messages for many organizations.As a direct result, Bob has been recognized for encouraging work efforts that have led to both time and money savings for many groups.

Bob has had the opportunity to share his skill, knowledge and energetic perspective about the value of customer care, new technology integration, the power of knowledge, money saving strategies and personal marketing with many organizations such as: Frost & Sullivan, First Energy, INFOCOMM, IMCCA, INTEROP, International Nortel Networks Meridian Users Group conference (INNMUG), The Institute of Internal Auditors, Rehabilicare, MetLife, The University of Tampa, The Tampa Tribune, Tampa Electric, TECO Energy, Tandberg, Pinellas County Schools, PitchFreeRealEstate.com, Price Waterhouse Coopers.

For more information on Bob’s book or to schedule Bob for your next event, go to www.bobbrumm.com to see how he can help you or your organization. Bob is based in St. Petersburg, Florida.

Work History

Work History
Aug 1998 - Present

Sr. Systems Programmer

http://www.tampaelectric.com

·Present to large groups at INFOCOMM, INTEROP, and through web sessions about the advantages of utilizing video conferencing technology in business environments as well as being quoted in USA Today.

·Application support for Nortel Symposium Call Center Server, Nortel CallPilot voice mail and integrated peripheral applications.

·Procure, engineer, and install Tandberg Video Infrastructure Equipment to include MPS 200 bridge, gatekeepers, content server, TMS and Edge 85 endpoints, as well as Cisco Voice over IP solutions and voice enabled routing with Nortel PBX systems for regional WAN connected Call Centers.

·Train administrative staff on Tandberg video conferencing scheduling software and the functionality of Tandberg video conferencing equipment.

·Cross train fellow team members in technical procedures and processes on Nortel CallPilot servers and Symposium servers.

Network Analyst & Sr. Telecom Analyst

·Manage numerous technical projects and apply technical and leadership skills to teams of 3 to 4 service technicians in the telecommunications field.

·Application support for Nortel Symposium Call Center Server, Nortel CallPilot voice mail and integrated peripheral applications.

·Procure, engineer, and install Tandberg Video Infrastructure Equipment to include MPS 200 bridge, gatekeepers, content server, TMS and Edge 85 endpoints, as well as Cisco Voice over IP solutions and voice enabled routing with Nortel PBX systems for regional WAN connected Call Centers.

·Conduct research and make presentations to management relative to new technology integrations such as video conferencing and Cisco IP Telephony.

·Create server configurations specific to customer applications and performance goals for Windows NT, Windows 2000, 2003, and Novell.

·Respond to problems in the field and provide specialized technical support for over 90 Cisco routers and switches for TECO Energy and subsidiary companies.

·Manage Integration of three 96 port Nortel CallPilot Voice mail server systems into the Tampa Electric telecommunications network to accommodate 2500 users.

·Manage integration of 18 TECO Energy sites onto the TECO telecommunications network utilizing 5 digit dialing and Cisco routing technology.

·Test and verify feasibility of Voice over IP solution for remote network sites that include Cisco’s Call Manager and Unity products.

·Engineer/Install/Maintain Voice enabled routing with Nortel PBX systems for regional WAN connected Call Centers.

Feb 1996 - Aug 1998

Telecom Analyst

·Performed engineering and project management activities for Meridian 1 telephone systems (Option 81, 21, and 11) that serviced 970 users and completed all telephone additions, moves, and changes utilizing Meridian M.A.T. software.

·Generated and studied system traffic reports to maintain appropriate service levels of P.02 and recommended additional trunks and lines as required.

·Maintained daily, weekly, and monthly phone reports for 31 ACD Supervisors.

·Responded to complex, technical problems such as trunk and route building, coordinated dialing plan issues, and ensured proper feature functionality.

·Established and supported computer and telephone solutions for FAX and remote telecommuting solutions such as ISDN WAN connectivity for remote users.

May 1993 - Jan 1996

Field Service Engineer

http://www.nortel.com

·     Performed commissioning testing on Home Location Register (HLR) and Mobile-Service Switching Center (MSC) Telecommunications Equipment; Mini-BTS (Base Transceiver Station) training equipment; and, on Base Station Controller (BSC) equipment.

·Researched and analyzed technical field needs and applied new procedures as necessary to ensure overall customer satisfaction.

Northern Telecom Incorporated, Southfield, MI

Installation Field Technician

·Performed in process/final internal quality audits for Ameritech Switching Offices ranging from 11,000 to 75,000 lines; and, Northern Telecom Installation internal final quality audits for switching offices in Illinois, IN and Michigan with Northern Telecom corporate auditor for cost and inventory controlling purposes.

·Updated Isolated System Grounding and performed internal quality workmanship audits.

·Managed technical staff of four and delegated work assignments, maintained inventory control for quality switch installations, and ensured compliance with Northern Telecom and Ameritech customer satisfaction standards.

Education

Education

Portfolio Items

Certifications

Certifications

Tandberg Certified Technical Expert (TCTE) & Tandberg Certified TMS Specialist (TCTSS)

Tandberg