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Brandon Brooks

Brandon Brooks Resume

Work History

Sep 2015Present

Safety Attendant 

Transfield Services 

The Safety Attendant (holewatch/firewatch/bottlewatch), while assigned to jobs inside oil & gas refineries or petrochemical plants, will be working outside of confined spaces and will be responsible for monitoring and protecting the workers entering the confined space, and alerting rescue if necessary. The Safety Attendant will also be responsible for monitoring workers performing hot work, and will be responsible for protecting the workers and preventing fires, and if necessary extinguishing small fires The Safety Attendant will also be responsible for protecting personnel working under fresh air, and will be responsible for monitoring the air quantity and air pressure being delivered to the workers. Attendants will constantly scrutinize a prescribed area of concern as the main job duty.

The attendant will keep meticulous records of any suspicious or potentially hazardous conditions, activating appropriate alarms and promptly contacting emergency response personnel as necessary. A hole watch/fire watch safety attendant monitors and protects other personnel performing work in high-risk environments.

A Safety Attendant may be required to initiate JSA’s, and read, understand and enforce safe work permits, hot-work permits and confined space entry permits. Attendants will document daily reports as directed.

Jan 2015 May 2016

Security

Northbay Medical Hospital

The Uniformed Security Officer is responsible for promoting a safe healthcare environment by serving as a deterrent to criminal activity or behavior that violates NBHC policy. In general, Security Officers will be primarily assigned to NorthBay and VacaValley Hospitals where they conduct rounds, provides escorts, assume fixed posts, open and secure entryways and exits and perform other duties as assigned. Their security and safety responsibilities extend to all medical facilities owned and/or operated by NorthBay HealthCare and individual assignments or responsibilities may be dependent on the activity, need for assistance or direction of the Security Program Director. The Uniformed Security Officer prepares reports documenting
their response to calls for service. Written reports will contain all the important facts of the incident known at the time and be neat, legible, free of spelling errors, accurate and grammatically correct. Uniformed Security Officers shall possess communication and conflict resolution skills before or upon the completion of their in-house training process. Flexibility with
regards to scheduling is critical as demands and staffing levels may vary.

Sep 2014Jan 2015

Banquet Organizer

New Orleans Marriott 
  • Ensure all set up and closing duties are completed as assigned; perform set up and closing duties as needed.
  • Coordinate the timing of each course to correspond with the dining pace of the guests; assist in the plating of meals; perform all Banquet Server duties as needed.
  • Respond quickly to guest requests in a friendly manner.  Follow up to ensure guest satisfaction.
  • Ensure that all functions are posted correctly on the any property event boards.
  • Maintain constant contact with kitchen staff to ensure complete effective communication between food production and food service.
  • Ability to read BEOs and Convention resumes with accuracy and an eye for detail.
  • Check-in servers, assign stations, and pre-post function side work duties.
  • Inspect table place settings, including table linen, china, glass, silverware and condiments for correct placement by set-up crew and to ensure that each element is clean, undamaged and attractive.
  • Responsible for proper setting of buffet tables and other food service tables used for catering functions.
  • Responsible for all banquet team members on the floor and to supervise service received by the guests

throughout each function assigned.

  • Assist in training of staff on food safety, proper lifting and placing of trays, HazCom and other safety topics.
  • Supervise clearing and post function cleanup. Check servers out, making sure that function rooms, aisle and storage areas are clean, and equipment is cleaned and stored properly.
  • Assure that all china, glassware and silverware is properly separated, stacked and/or racked for delivery to the dishwashing area.
  • Return all leftover food to the main kitchen for disposal or recovery in a proper and sanitary manner.
  • Prepare daily summary posts all banquet checks.
  • Gets accurate count after guests are seated for plating and preparation of guest check.  Extend and total the check (double-check for accuracy) and have host sign.
  • Supervise the handling, storage, and security of all catering service equipment.
  • Work with Banquet Set Up to ensure accurate set-up and cleanliness of function rooms.
  • Take charge of responsibilities of Banquet Manager in his/her absence.
  • Have knowledge of all areas of catering, food, beverage, coffee breaks, and convention set-up.
  • Check “daily” event sheet versus BEO’s for accuracy and make edits as necessary.
  • Check schedule for following day for “pop-ups”. Ensure proper coverage.
  • Maintain constant communication with guest to ensure the guest has all expectations met with great satisfaction.
  • Review BEO with “person in charge” and maintain communication throughout the function.
  •  Perform other duties as requested by management.
July 2013Sep 2014

Customer Services Representative/ Wine Server

THE LODGE AT SONOMA RENAISSANCE RESORT &

Sonoma, CA 

Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Pick-up trays and clean tables as needed to ensure a clean dining area. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

Aug 2013Mar 2014

Cashier/Loadout team

THE HOME DEPOT

Hercules, CA

Cashier/Lot Offer a friendly greeting, smile and make eye contact with customers Let customers know you will assist them shortly if helping another customer Thank each customer by saying," Thank You for Shopping The Home Depot." Assess the customer's need for loading assistance, taking into consideration the merchandise being purchased as well as other environmental factors Give customers your full attention throughout the transaction Makes customers the first priority, actively seeks out customers, greets all customers, offers assistance Seeks to fully understand the customers' needs, provides customer with the best solution even if it involves a markdown, contacts other associates/leaders as needed; until customer's need is met Asks customers about their project and provides appropriate related items and services for total project, sells the whole project Fully packed down and in stock at all times; labeled and striped properly Treats customers in a sincere, appreciative manner and thanks them for their business, minimizes their time in the checkout line, acknowledges waiting customers and thanks for shopping with The Home Depot Demonstrates ability to quickly and accurately process transactions. Processes transactions efficiently(Seconds Per Transaction), minimizes voids/clearance actions, minimizes quantity key usage, and maximizes scanner usage Handles dissatisfied customers or customer complaints effectively, defuses negative situations as appropriate; show diplomacy; guides toward positive resolution; conveys a sense of competence and effectiveness to customer. Escalates the issue to manager when appropriate

Nov 2012Jun 2013

Cashier

THE HOME DEPOT

San Rafael, CA

Cashier/Lot Offer a friendly greeting, smile and make eye contact with customers Let customers know you will assist them shortly if helping another customer Thank each customer by saying," Thank You for Shopping The Home Depot." Assess the customer's need for loading assistance, taking into consideration the merchandise being purchased as well as other environmental factors Give customers your full attention throughout the transaction Makes customers the first priority, actively seeks out customers, greets all customers, offers assistance Seeks to fully understand the customers' needs, provides customer with the best solution even if it involves a markdown, contacts other associates/leaders as needed; until customer's need is met Asks customers about their project and provides appropriate related items and services for total project, sells the whole project Fully packed down and in stock at all times; labeled and striped properly Treats customers in a sincere, appreciative manner and thanks them for their business, minimizes their time in the checkout line, acknowledges waiting customers and thanks for shopping with The Home Depot UPS Pinole, CA

Oct 2012Jan 2013

Package Handler

THE HOME DEPOT

Richmond, CA

Package Handler Assemble and pad cartons and create by using a variety of hand tools Ability to understand and follow instructions Knowledge of discerning numbers in order to scan packages appropriately Understanding of using basic and power tools Exceptional communication skills Physically dexterous with the ability to carry over 50lbs Willing to work a flexible schedule Can work without much supervision Load packages on conveyor belts and on delivery trucks Move and store materials and products Stack materials in accordance to instructions Pack and seal products and materials Assist with unloading trucks Manage cycle counting and inventory control procedures

Jun 2012Sep 2012

Cashier

WHICH WICH SANDWHICHES

Baton Rouge, Louisiana

Sales, Cook, And Cashier Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Received and processed cash and credit payments for in-store purchases. Informed customers about sales and promotions in a friendly and engaging manner.

Feb 2011Jul 2011

Sales

OLD NAVY

Gonzales, Louisiana

Sales Participated in various incentive programs and contests designed to support achievement of production goals. Consistently hit and exceeded sales goals by 20%. Consistently met and exceeded department expectations for productivity and accuracy levels. Indicate availability to the customer by facing the front of the department. Acknowledge and greet the customer within ten feet of entering the area. Assess needs by responding to customer cues. Offer solutions for out of stock items(alternate item, OLDNAVY.com). Educate customers on the benefits of Old Navy Card. Work quickly without pressuring customers to rush, be respectful of customers time. Support cashier and fitting room as immediate backup. Maintain neat, clean and organized sales floor through organizing, hanging and folding merchandise. Follow up with customers to see if they need additional assistance. Offer additional sizes styles or colors to increase sales levers. Clean fitting room area and maintain go backs to Old Navy standards. Acknowledge additional customers and set expectations for service. Prioritize assisting customers over other tasks. Compliance with all Old Navy policies and procedures. Acknowledge customers-greet them with a smile. Follow all cash handling procedures per company guidelines. Prioritize cashiering over Sales Floor tasks-open new registers to minimize wait time. Acknowledge additional customers in line. Offer and explain Old Navy Card. Work efficiently to speed up checkout. Thank customer and invite the customer back.

Education

Oct 2013Jun 2016

San Francisco State University 
Sep 2008May 2012

High School Diploma 

East Ascension High School