Director, Agent Technology
Managed the design, development, and support of Gomez’s performance monitoring agent. Built a distributed team of 7 engineers spanning the engineering offices in Lexington, MA and Beijing, China, as well as telecommuters from other parts of the United States.
- Defined roles, marketed positions, ran interviews, and negotiated offers.
- Worked with HR and engineering leadership to add four engineers in the Beijing, China office. This helped product internationalization efforts and improved customer and sales support in a key emerging market.
- Conducted training for the sales organization on a regular basis to keep them current on new product features.
Set product direction working closely with the CTO and product management team. Traveled
regularly to visit key customers such as Yahoo! and Microsoft to keep the product roadmapaligned with customer needs.
- Helped grow product usage by 150% and revenue by 100%.