2005 - Present
Bachelor of Science
Industrial Technology. Industrial technology is a management-oriented technical
profession that is built upon a sound knowledge and understanding of materials,
processes, technical management, and human relations; and a proficiency level in
the physical sciences, mathematics, and technical skills to permit the graduate to
capably resolve technical-managerial and production problems.
Sports –Baseball/Football/Golf; Outdoors-Camping, Hiking, Biking, Trail riding, Wakeboarding, Snowboarding, Dirt BikingCommunity Involvement- Fellowship/Church/Friends
Innovative, hard-working, Self-Starter with proven ability to handle multiple projects simultaneously under tight deadlines.Strong in organizational skills to maximize productivity.Technical Expertise in Oilfield Drilling Rig Instrumentation, Computer systems, Electrical, Mechanical, Hydraulic Systems.Dynamic, award-winning, and resourceful professional skilled in performing mission critical assignments for the United States Air Force Aerospace maintenance. Proven Leadership capabilities to launch initiatives and manage cross-functional teams that reduce expenses and improve quality standards of multi-million dollar test equipment.Highly motivated in administering strong leadership.Established professional appearance in a positive enthusiastic attitude, which has developed into an influential character.Capability to adapt when necessary.Responsible in every level, on demand.Highly organized with a comprehensive ability to perform prominent work and strive for continuous improvements.Excellent written, oral, and interpersonal communication skills.Excels in driven and challenging work environment.
Jun 2009 - Present
Business Analyst / Senior Support Technician
Business Integration Team (BIT)member responsible for major account planning.Support liaison to the sales force utilizing and administering SalesForce.com corporate account.Structured, coordinated, and delivered sales presentations. Assisted Product Line Managers and Sales Team in developing strategic business plans.Organized and facilitated consolidated billing for rental assets with revenue of over $300,000 monthly.Conducted strategic sales meetings domestically and internationally.
Senior Support Technician
Provided 24-7 first and second level Helpdesk Support to rig users on client specific software and hardware issues.Escalated support issues to proper channels of management and was responsible for follow-up. Communicated current task progress and any status change or issues. Responsible for updating issues database, time and billing database with all client contacts and phone calls.Responsible for detailing project times to the hour to ensure proper billing. Recommends project solutions and improvements. Consulted with peers on customer builds and updates. Provided QA on software releases and maintained internal software and hardware.
Jan 2010 - Present
Jan 2010 - Present
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NALCO COMPANY (Ecolab)– Austin, TXJan2010 to Present<o:p></o:p>
- Responsible for day to day operations on customer site for the assigned region, handles the customer site inventory and on-site fluids and the delivery of fluids according to design plan.<o:p></o:p>
- Works closely with customer Key Acct Managers and region's District Manager in meeting customer's needs. - Support total fluids business: works with customer in ensuring requested fluids are available, on-hand and in helps to determine the customer's needs for each customer site. - Manage internal resources necessary to support this business. Works closely with Supply Chain and other support groups that is instrumental in meeting customer's needs.<o:p></o:p>
ØExcelled in accelerated promotions.Top Sales performance 2012 in WP109 district of 18 professionals. <o:p></o:p>
Ø Currently Manage over $700,000 of repeatable business in personal territory<o:p></o:p>
ØGained 12 new accounts with an additional $210K in 2012.<o:p></o:p>
Jun 2007 - Jun 2009
International / Inside / Intercompany SalesRepresentative
Responsible for accurately communicating customer requirements to the Marketing department and Engineering group from inquiry stage to order placement as well as coordinating with internal dept’s (Scheduling, Buyer/Planners, Engineering, MFG, Shipping, QA) in order to ensure quality customer service by problem solving and expediting. Managed implementation of global Internet Quoting system (IQ2)- added and maintained configurable products and rig instrumentation packages.
ØExcelled in a driven, challenging, and multi-tasking work environment, successfully increased total customer on time delivery from 68% to 99% in 3 months; awarded a 100% bonus level.
ØPromoted company sales efforts as a quotation specialist and product knowledge expert through accurate interpretation of customer inquiries, specifications, and RFQ’s; formulated commercially and technically appropriate proposals.
ØAssigned meetings with manufacturing/application engineers, scheduling, and management to finalize proposals ranging from 50k to 300k; worked with sales team to land contractual agreements.
Sep 2005 - Jun 2007
Field Service and Sales Technician
Electronic Drilling Instrumentation and communication tech responsible for full operations which included sales, complete customer and client relations, company growth, installing, repairing, maintaining, training, equipment inventory, and 24/7 around the clock dedication.
- Advanced to a level 3 Tech six months before the required time frame. Progression earned due to quick technical aptitude in a high capacity work load and accelerated pace company growth environment.
- Hand‑selected to aid in developing new demographic areas within the company. (WY, AR, and AK.)
- Propelled sales efforts and hands on installations resulted into DFW local area growth tripling in active rig count (32to100), product expansion, and revenue in high tempo two year period.
- Carried the highest gaining revenue and rig count load in the DFW area; setting the benchmark for the team of 8 techs for over a year with a continuing spirit to help in areas of need.
Dec 2004 - Sep 2005
Jan 1999 - Jan 2005
Staff Sergeant NCO
U.S. AIR FORCE ACCOMPLISHMENTS:
·Earned the rank of Staff Sergeant first time testing, two years faster than the average promotion rate.
·Exceptionally earned Firewall Fives (Highest possible rating) on all end of year enlisted performance reports throughout Air Force Career, evaluations epitomize the highest AF standards.
·Instrumental in leading Sortie Support unrivaled success.Spearheaded team project in revamping tool room setup; improved organization and inventory system.
·Hand-picked for many temporary duty assignments and deployments; highly contributed to 463 AG receiving Air Force Outstanding Unit award 3 separate times.
·Supervised Consolidated Tool support 376th Air Expeditionary Maintenance squadron with over 3 million dollars of test equipment.
·Unyielding dedication to six years of maintaining C-130H aircrafts, Demonstrated proven technical capability, reliability, and an enforced quality of leadership to many airmen throughout the years of service.
·Performed numerous stressful tasks, which provided countless successful expeditionary missions.
·Implemented day to day operations providing a noteworthy contribution to the Outstanding 50th Airlift Squadron.AWARDS & COMMENDATIONS:
·463rd AMXS Maintenance Professional of the month Jan 2003 & Jan 2004 -Best Overall Maintenance Technician
·Air Force Achievement Medal, 2002 -Superior Performance, Exceptional mechanical abilities, aptitude, and commitment to mission success
·Air Force Commendation Medal, 2004 -Remarkable Leadership and professional skills in C-130 global reach missions throughout Air Force career
·Air Force Commendation Medal, 2003 -Outstanding achievement as C-130H Consolidated Tool Kit Supervisor in direct support of Operation Enduring Freedom
·Armed Forces Expeditionary Medal -Acknowledged for efforts in support of Operation Joint Forge, peace keeping efforts in Bosnia deployment AEF 9/10
·314th Airlift Wing Logistics Professional of the year Finalist 2002 -Recognition of excellence for contributions to Air Force readiness, and exemplary service