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Work experience

Help Desks Analyst

Real Co. Canada

·Provide technical support to workstations, laptops, printers and scanners

·Troubleshoot Windows Operating Systems and find solution quickly

·Assist clients in the use of Microsoft Office and applications

·Setup and manage Windows 2003 Server DNS, DHCP, IIS, VPN, LAN, WAN and Active directory

·Create user accounts including AD accounts, email accounts and applications accounts

·Create and implement solution based on clients’ needs

·        Backup data and systems using Norton Ghost and back up utility to ensure recovery in case of data loss or system failure

Aug 2004Nov 2006

Help Desk/Support

T.E.S. Employment Solutions

·Installed, optimized and problem solved 85 of Wyse terminal machines and printers

·Built network and troubleshot network devices problems

·Upgraded Network Card, BIOS Configuration, and setup printing devices including multi-function devices, 4500 N network printers and imaging desktops

·Installed and configured 37 kiosks with printers

·Designed and implement new Cisco Catalyst 2950 switch with 2900 existing switch

·Updated monitors to new LCD monitors with built-in Speakers in different locations

·Created documentation for all hardware, software and network structure


May 2005Sep 2006

Network Administrator Certificate

CID College