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Work experience

Apr 2012Present

Sales Operations Manager

Mercedes-Benz Egypt
* Responsible for the monthly, quarterly and yearly deliveries to fulfill company targets. * Manage sales operations activities that improve operational efficiency within the organization. * Implement and standardize sales data gathered from various processes and systems. * Participate in and drives strategic discussions around business activities. * Identify and recommend productivity improvement opportunities. * Track sales performance of the organization against strategic and tactical objectives. * Oversee key sales operations activities and continuous improvement of processes. * Manage process and reporting activities to include productivity, quality compliance, training and/or efficiency, etc. * Analyze, visualize data, communicate processes and results to provide decision support to senior management and executives. * Identify sales operational inefficiencies as well as best practices and drive improvement initiatives with senior management and operations teams. * Act as a liaison and interface cross-functionally to maintain communication between business sales operations groups at dealerships. * Work with cross-functional groups to ensure all documents and tools are kept up to date and communicated in a timely fashion. * Participate in the development of overall objectives and long-term goals of the organization. * Execute project plans to roll out new/enhanced process or systems capability. * Follow up Forecasting Cycle. * Ensure adherence to the integrity policy, quality, and regulatory standards. * Ensure full compliance in all activities.
Apr 2010Mar 2012

Sales Operations Senior Specialist

Mercedes-Benz Egypt
* Review business operations activities that improve operational efficiency within the organization. * Implement and standardize business data gathered from various processes and systems. * Act as a liaison and interface cross-functionally to maintain communication between business sales operations groups at dealerships. * Analyze and visualize data to provide decision support to senior management and executives. * Ensure full compliance in all activities.
Apr 2008Mar 2010

Sales Operations Specialist

Mercedes-Benz Egypt
* Act as a liaison and interface cross-functionally to maintain communication between business sales operations groups at dealerships. * Ensure full compliance in all activities.
Apr 2007Mar 2008

Sales Operations Analyst

Mercedes-Benz Egypt
* Act as a liaison and interface cross-functionally to maintain communication between business sales operations groups at dealerships. * Ensure full compliance in all activities.

Education

19982002

BA

Ain Shams University
Faculty of Commerce, Accounting Section.
19861998

The English School
English Language, Arabic Language, French Language, Science, Mathematics, Algebra, Geometry, Statistics, Social Materials, Geography, History, Chemistry, Biology, Physics.

Skills

Business Strategy
Continuous Improvement
Management
Team Leadership
Retail
Powertrain
Inventory Management
Competitive Analysis
Market Planning
Operations Management
Aftersales
Fleet Management
Pricing
B2B
Warranty
Purchasing
Business Planning
Profit
New Business Development
Team Building
Negotiation
Team Management
Parts
Dealer Management
Market Research
Forecasting
Sales
Automotive Aftermarket
Automobile
Dealers
Vehicles
QuickBooks
Customer Satisfaction
Microsoft Excel
Cubase
Access
Excel
Automotive Sales
Automotive
Sales Targets
Sales Support
Direct Sales
Sales Process
Sales Management
Sales Operations
Mercedes

Certifications

Professional Diploma in Accounting

Effective Presentation Skills

Emotional Intelligence

Effective Teamwork Using SharePoint and Lync 2010

Effective Use of Outlook 2013

Leadership - The #1 Key to Guaranteed Business Success

Foundations of Business Strategy

Product Management

Project Management

Charts in Depth

Delegating Tasks to Your Team

Executive Leadership Fundamentals

Operations Management

Operations Management