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Bassem Barghout

Bassem Osman Barghout

Work experience

12JAN 2016CURRENT

cabin crew

ETIHAD AIRWAYS

I have been always aware of passengers’ needs to ensure a pleasant travel experience, aware of any security or safety risks.listen attentively, and interact comfortably with passengers and other crew members. poise, tact, and resourcefulness to handle stressful situations and meet passengers' needs. able to act decisively in emergency situations.

provide personalized service to the passengers in their cabin. This service typically includes greeting each passenger and assisting with luggage storage. Flight attendants bring a beverage to each passenger prior to takeoff and provide any in-flight amenities such as pillows, blankets and eye masks. Business class flight attendants also serve meals in-flight and note any passenger preferences or food and beverage requests.

OCT 2014DEC 2015

Senior Customer service Agent

QATAR AIRWAYS

Maintains and enhances customer services by organizing and evaluating
service and delivery systems and procedures; supervising staff.
In the Daily operation shift briefing the staff about the company security And Procedure of business requirements and distributed to their places of work and the assistant of interest in need of
help.
Always present at the Lounge Reception to Guide the staff, welcome & great
passengers with a Smile upon their swipe-in or swipe-out to/from the
lounges at 100% of times. And Provide personalized service of high stand to
VIP passengers through warm welcome, escort and effective
communication.
To ensure that the needs of passengers are met in a caring, courteous and
efficient manner.

Mar 2010FEB 2012

Airline Ticketing Officer

MOON STONE TRAVELS

patience in stressful situations because traveling can bring out the worst in people. The best ticketing agents can solve problems quickly and easily placate angry customers. Because people travel at all times, ticketing agents should expect to work at any hour, including nights, weekends and holidays. Most travel companies require their ticketing agents to be well-groomed and well-dressed. Ticketing agents need the equivalent of a high school diploma before being considered for the job.

responsible for selling tickets to passengers for various modes of transportation. This includes airliners, commercial bus lines and railroads.

Mar 2009MAR 2010

Hotel Receptionist 

Transit Hotel

Dealing with special requests from guests (like booking theater tickets or storing valuable, answering questions about what the hotel offers and the surrounding area, dealing with complaints or problems,  able to guide customers in the use of other tourism services provided in the local area, capable of flexibly shifting to assist in serving, floor service and meeting service

Education

Sep 2008Jul 2012

B.SC of Tourism and hotels Studies

Higher Institute of Tourism and Hotels Management
Mar 2011May 2011

Business administration course

Arab Academy for science,Technology & Maritime Transport
Jan 2013APR 2013

Amadeus Ticketing Course

Arab Academy for science,Technology & Maritime Transport
Apr 2013MAY 2013

Customer service and Experience course

Arab Academy for science,Technology & Maritime Transport
12 jan 201623 FEB 2016

cabin crew Initial and business Training

Etihad Academy,Abu dhabi
12 jan 201623 FEB 2016

Fire Fighting And First Aid

Etihad Academy,Abu dhabi

Skills

10
PERSONAL QUALITIES
  • A responsible attitude
  • Ability to make decisions under pressure
  • Calm and patient.  (Patient in stressful situations)
  • Ability to lead and motivate others Team work and sharing
  • Time management (if you can’t be on time, why would the staff?)
  • Accuracy at record keeping
  • IT skills
  • Ability to priorities your own work and other people’s
  • courteous well-groomed and well-dressed
  • Team work  environment  and  work as on spirit.

10
Languages

·  Arabic (Mother Tongue)

·  English (Fluent)

· Italian (intermediate)

10
Computer Knowledge

·  Microsoft Office

·  Microsoft Windows

·  Amadeus System and altea

· Internet

10
Hobbies and interests

Gym-Fitness, Hiking, Adventuring, Photography, Outdoor Activities  , Social, Media,Swimming, Reading  And Traveling ,Tennis .