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Basheer M Al-Smadi

Communication and Software Engineering (Electrical Engineering)

Objective

Seeking a position in the field of Communication or Electronics engineering, Computer networks or Electrical engineering within a forward thinking company to apply & develop my technical background and creativity.

Profile

Name: Basheer Mohammad Mahmoud Al-Smadi.

Nationality: Jordanian.

Birth Date: 17/04/1993

Location: Amman, Jordan.

Mobile number: +962772565137.

E-mail: Ba_93@outlook.com.

Work History

11 Jan 2017Until Now

Technical Support Engineer

Telecom Cube Co.

Provide Fleet Management and Tracking System by track and monitor vehicles wherever your vehicles are, Operation Department. helping customers to ensure vehicle security and monitoring operational status and location.

● Technical Support Engineer in GPS tracking Solution, Hardware and Software. (Installing configuration for the GPS tracking device, testing and maintaining it if needed).
● Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
● Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
● Training new customers at the system.

31 July 201610 Jan 2017

Customer Service Representative (CSR) \ Call Center

Extensya

● Respond to requests for technical assistance in person, via telephone and E-mail
● Electronically diagnose and resolve technical hardware and software issues
● Research customer questions using available information resources
● Advise users on appropriate actions
● Redirect problems to appropriate resources
● Identify and escalate situations requiring urgent attention
● Track and route problems and requests and document resolutions
● Prepare activity reports
● Stay current with system information, changes and updates

Sep 2015Jan 2016

Laboratory Instructor \ Internship

Al-Balqa' Applied University \ Al Huson University College

Education

Sep 20118 Jun 2016

BS in Communication and Software Engineering

‏‎Al-Balqa' Applied University‎‏ \ Al Huson University College

Obtained Bachelor of Communication and Software Engineering, Good estimate.

20102011

High school

Hamad Al-Farhan Secondary School

Scientific Section, 88.3%.

Skills and Courses

CCNA
ICDL
AutoCAD 2D & 3D
Photoshop
Presentation and Communication Skills (EN)

Swiss eLearning Institute

Languages

Arabic : Native.

English: Very Good.

Reference

Are available upon request.