Technical Support Engineer
Telecom Cube Co.
Provide Fleet Management and Tracking System by track and monitor vehicles wherever your vehicles are, Operation Department. helping customers to ensure vehicle security and monitoring operational status and location.
● Technical Support Engineer in GPS tracking Solution, Software (GPS-Server, AL900S, Telecom Cube project, UTRACK: Umniah project, U-Bus: Umniah project).
● Technical Support Engineer in GPS tracking Solution, Hardware (Teltonika, AL900, TC100).
● Installing configuration for the GPS tracking device, testing and maintaining it if needed.
● Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
● Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
● Training new employees and customers at the system.