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Work experience

Oct 2010Sep 2011

Business Development Director (MENA) - Global Sales

Nakisa Inc.

§Directly managing and/or supporting software opportunities in the MENA sales pipeline in

  alignment with SAP, VARs, SIs partners to drive licensing revenues

§Act as Subject Matter Expert and support SAP and SIs Sales and pre-sales teams with info on

  SVN solutions added value, typical sales cycle, positioning, and pricing schemes

§Represent Nakisa in SAP HCM road shows & marketing events in Qatar, KSA, Oman and UAE, &

  deliver presentations to create awareness of Nakisa brand & value in the region

§Develop and implement long-term strategic plans to stengthen Nakisa pipeline and identify key

  accounts and assist in cultivating long-term relationships with key decision makers

§Responsible to meet pre-defined quarterly revenue targets and overall quality of service

Jan 2007Sep 2011

Manager - Professional Services

Nakisa Inc.

§Build and lead a cross functional team of functional & technical consultants to manage delivery of HR & Talent Mgmt solutions from pre-sales stage to Go Live – global Fortune 500 companies & across different industries. Project values range from 100K to 1Million$

§Worked with management on creating and implementing a strategy projected to increase services revenue to 1 Million$ per Quarter and this target was achieved for the first time in the company’s history in Q2/2011

§Measured against scope creeps, customer satisfaction, resources utilization rates, and sustained a proven track record in delivering projects on time, on budget, and on scope

§Advocate for continuous improvement and actively participate in development of Nakisa project management methodologies and processes. E.g: Consultant Project toolkit,new process for pre-sales and proposals, creation of project kick-off templates and communication plans, new PS Mission Statement, agile techniques & scrum meetings

§Provide individual feedback to direct reports to enable career growth and development, and engage employees in providing feedback to improve current processes

§Continually seeking opportunities to increase customer satisfaction levels and strengthen client relationships, and identify and pursue services up sell opportunities

Jan 2010Jun 2010

IT Director – Information Technology Department

Syria Gulf Bank

§Member of SGB management committee with direct reporting to GM; led a team of IT personnel

responsible for all SGB IT equipments and solutions in 11 branches across Syria.

§Measured against providing comprehensive and effective support to IT systems and equipments

and ensure minimum down time during implementations and regular operations.

§Managed the IT deployment projects of 3 new branches: Homs, Deir elzor, and Altal

§Managed the implementations and roll-out projects of the following IT solutions: OpenText

Archiving Software, SGB Website, Transtek HR and Payroll system, ServiceDesk Software,

MasterCard Credit Card product launch.

§Vendors relationship management, & maintenance/licensing contracts negotiation

§Coordinated successfully annual audit of SGB IT solutions & processes by Ernest & Young

Sep 2008Dec 2009

Product Manager – Product Strategy

Nakisa Inc.

§Managed a team of developers, and product specialists responsible for product planning, road

map definition & execution through product lifecycle (PLC)

§Increase profitability and usability/added value of existing products, and successfully launched 3

new software modules/products which helped improve company’s competitive position and entry

of new markets (Expert Seek, Position Management, SuccessionPlanning Analytics Dashboard)

§Develop and implement a company-wide go-to-market (GTM) strategy plan, working with all PLC

stakeholders (marketing, sales, engineering, professional services) to execute

§Work regularly with senior SAP solution managers on joint product development cycles

§Deliver presentations and product demos to customers during focus groups & conferences – SAP

HR insider 2009 in Las Vegas

Jul 2005Dec 2006

Senior Consultant – Professional Services

Nakisa Inc.

§Delivery of Enterprise Visual Workforce Management solutions integrated with SAP, Oracle,

PeopleSoft ERP systems for Fortune 500 companies

§Effective communication of project progress, risks and deviations to plan to project manager

§Worked at a pre-sales capacity with the sales team to formulate responses to RFPs, prepared

quotations and estimates for clients standard and custom requirements

§Designed and delivered training courses in Singapore, Canada, and Germany to Nakisa

partners, SIs and customers

§Technical and SAP/PeopleSoft integration problems identification, analysis and resolution.

Jan 2000Jun 2005

Technical Support Consultant – Instructional/Information Technology Services (IITS)

Concordia University

§Served -in person and over the phone- the technical needs of students, staff, and faculty clients

of IITS in the computer, language, and media labs of Concordia University.

  §Assembled computers coming out of the box, tested software configurations for desk top

 computer systems, and troubleshooted local and networking computing problems and printing



Sep 1998Jun 2003

Computer Engineering

Concordia University



With over nine years of international experience in the IT industry holding positions in business development, consulting, project and product management; I bring in a wealth of knowledge and experience to innovative and forward thinking types of organizations. Innovative technology leader who can translate ideas to action and results. Effective team leader/participant skilled in communicating technical and functional concepts and gaining support for new ideas.

With two degrees from Concordia University – bachelor’s degree in Computer Engineering and a Master’s of Business Administration (MBA) with specialization in strategy – I cultivated a solid academic background in both technical and management areas. My academic credentials supported with rich international work experiences makes me an excellent candidate for a variety of technical and management positions.

I have participated in numerous SAP, PeopleSoft and Oracle implementations with Fortune 500 companies in different industries and geographies (as a project leader and/or as a consultant) including Motorola, adidas Group, Australia Post, Credit Suisse, Toys R Us, RBC Financial Services, Japan Tobacco International, Al-Futtaim Group, Barcalys, Research in Motion, Euro Disney, Astellas, and Merck just to name a few. Having worked closely with customers helped me better understand software products and solutions and how they are used in the market place to add value and fulfill business needs. It also provided me with a great insight into customer pain points. Reputed as a customer advocate and recognized for commitment to usability and ability to develop new capabilities from existing technologies.Distinguished for getting involved in highly critical and sensitive accounts/projects and turning them around into success – “put out the fire champion”. My diversified background helped me in my recent business development role in achieving pre-defined sales targets and objectives. During my employment at Nakisa Inc., the company went through a major growth period from a small-size firm of less than 50 employees to a medium-size firm of more than 200 employees, via the signing of a tier-1 reseller agreement with SAP – the world’s largest seller of business software and Oracle’s number 1 competitor. During this period, I played a vital role in establishing new processes and procedures to manage growth challenges and expected resistance to change. 

I honed excellent business judgment and instinct with strong problem solving skills. Exceptionally talented in customer interactions, with excellent and effective communication skills. I am an enthusiastic individual who is always looking for new challenges with a passion for continuous improvement practices in all types of organizations. Target driven and a strong believer in the power of technology to communicate ideas and advance human endeavors.

I carry a positive outlook and enjoy the little things in life!


Travel, basketball, music, movies, and writing

Passion to travel and discover new places – according to “tripadvisor – Cities I’ve visited” app on facebook, I have been to date to 92 cities in 23 countries and more yet to come!


Core Competencies

Vision & Leadership

Execution & Results

Project Management



Business Development

Product Management

Software Consulting

People Management