Bas Smit

As an IT Recruiter, I recruit international software developers and engineers for multiple Dutch software developing companies.

Thanks to my IT knowledge I am capable of sourcing, interviewing and screening candidates. I also work on contract negotiation and arranging relocation for international candidates.

My responsibilities:
• Acquiring a professional network on LinkedIn which is mainly focussed on the European market.
• Sourcing the right candidates from the European Union.
• Interviewing, Screening and Recruiting European Software Developers and Engineers who are interested in working and living in the Netherlands.
• Supporting candidates during the application procedure and relocation, close contracts with the hiring organisations and ensure a smooth and efficient process.

As the only IT administrator in the company, i'm providing administration for systems, servers and technical support. Providing technical support includes hardware configuration, software installation and problem determination to maintain optimum network and machine availability.

As a database administrator, I was responsible for the performance, integrity, security and the content of a database. I'm also involved in the planning and development of the database, as well as troubleshooting any issues on behalf of the users.

Due to an increase in Recruitment responsibility, Venderion and I decided to focus on my work as an IT Recruiter.

The second line of a help desk is a place where technical competence meets customer relations.

Incidents, escalations and tasks are typically assigned to the second line of a help desk because they cannot be resolved at the initial point of contact. As a second-level service desk technician, it was required to have a high level of technical knowledge about the systems, processes and operating environment of the user.

Moreover, I had the ability to execute and carry out the required technical work in order to bring about a resolution to the initial issue.

As a Sales Associate, I created exceptional customer experiences by engaging with customers, understanding their needs and demonstrating a deep knowledge of the product assortments. My positions included the technology, sales, Copy & Print, EasyTech, and Mobility and Technology departments.

As a Customer Support Executive (1st Level Agent) I had to provide high-quality customer service with the objective of being a contributor to customer loyalty and highest possible customer retention, ensuring the delivery of consistent superior levels of customer service to the customer base.

The primary responsibility of the role focussed on serving as the customers’ first point of contact via phone for support related requests to UPC’s local and central products, services and solutions, with the key focus on achieving high standards in first contact resolution.

Area of responsibility covers functional and technical 1st Level support services with the aim to recover any service disruption.

During my IT internship at Milcon and RENTidee I was the only IT'er on location.
My tasks included network management, helpdesk, creating technical drawings, creating the company website and create and edit the media for the website.