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Summary

At Venderion I successfully combined Recruitment and IT commitments showing myself to be self-motivated, organised and capable of working under pressure. I have a clear, logical mind with a practical approach to problem-solving and a drive to see things through to completion. I enjoy working on my own initiative or in a team. In short, I am reliable, trustworthy, hardworking and eager to learn and have a genuine interest in IT.

In my first year at Venderion, I have proven myself to be a competitive recruiter. My Network consists of 5000+ Software Developers, Engineers and Database Administrators, and I focus on the European market.

I’ve thought about going back and finishing my degree, but I’ve found it hasn’t gotten in the way of me building a successful career.

Work experience

Venderion
Apr 2016Present

IT Recruiter

As an IT Recruiter, I recruit international software developers and engineers for multiple Dutch software developing companies.

Thanks to my IT knowledge I am capable of sourcing, interviewing and screening candidates. I also work on contract negotiation and arranging relocation for international candidates.

My responsibilities:
• Acquiring a professional network on LinkedIn which is mainly focussed on the European market.
• Sourcing the right candidates from the European Union.
• Interviewing, Screening and Recruiting European Software Developers and Engineers who are interested in working and living in the Netherlands.
• Supporting candidates during the application procedure and relocation, close contracts with the hiring organisations and ensure a smooth and efficient process.

Venderion
Apr 2016Sep 2017

Network Administrator

As the only IT administrator in the company, i'm providing administration for systems, servers and technical support. Providing technical support includes hardware configuration, software installation and problem determination to maintain optimum network and machine availability.

Venderion
Apr 2016Feb 2017

Database administrator | DBA

As a database administrator, I was responsible for the performance, integrity, security and the content of a database. I'm also involved in the planning and development of the database, as well as troubleshooting any issues on behalf of the users.

Due to an increase in Recruitment responsibility, Venderion and I decided to focus on my work as an IT Recruiter.

Call Center Benelux | (CCB)
Sep 2012May 2014

2nd Level Agent

The second line of a help desk is a place where technical competence meets customer relations.

Incidents, escalations and tasks are typically assigned to the second line of a help desk because they cannot be resolved at the initial point of contact. As a second-level service desk technician, it was required to have a high level of technical knowledge about the systems, processes and operating environment of the user.

Moreover, I had the ability to execute and carry out the required technical work in order to bring about a resolution to the initial issue.

Staples
Dec 2010Dec 2011

Sales Associate

As a Sales Associate, I created exceptional customer experiences by engaging with customers, understanding their needs and demonstrating a deep knowledge of the product assortments. My positions included the technology, sales, Copy & Print, EasyTech, and Mobility and Technology departments.

Teleperformance
Jan 2009Dec 2009

1st Level Agent

As a Customer Support Executive (1st Level Agent) I had to provide high-quality customer service with the objective of being a contributor to customer loyalty and highest possible customer retention, ensuring the delivery of consistent superior levels of customer service to the customer base.

The primary responsibility of the role focussed on serving as the customers’ first point of contact via phone for support related requests to UPC’s local and central products, services and solutions, with the key focus on achieving high standards in first contact resolution.

Area of responsibility covers functional and technical 1st Level support services with the aim to recover any service disruption.

Milcon (now Gunco) and RENTidee (now YellowRentals)
Jan 2007Jul 2008

Internship

During my IT internship at Milcon and RENTidee I was the only IT'er on location.
My tasks included network management, helpdesk, creating technical drawings, creating the company website and create and edit the media for the website.

Education

Avans
Sept 2015Feb 2016

Communication & Multimedia Design

Fontys Hogescholen
Sept 2012DEC 2014

Information Technology & Business

Fontys Hogescholen
Sept 2011Aug 2012

Communications

Leeuwenborgh
sept 2006aug 2009

MBO ICT

Certifications

COLLOQUIUM DOCTUM - (2014)

COLLOQUIUM DOCTUM - (2012)

CERTIFICATE 1ST LEVEL AGENT - (2009)

CISCO CCNA II - (2009)

CISCO CCNA I (2008)

CISCO IT ESSENTIALS (2007)

ECDL - (2007)