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As a highly-motivated and results orientated manager within the retail sector, I have a proven track record of providing exemplary levels of service to a broad range of people, including Customers and colleagues alike.

My time working as a manager for a large company like Marks and Spencer's has enabled me to develop not only specific Commercial and Financial industry experience but also valuable and transferable skill set's from such a fast paced changing sector. 

Within my current role i have managed multiple teams across the south west region and successfully guided the teams to new and more efficient ways of working, as well as developing and maintaining successful working relationships with both internal and external staff. 

Currently seeking a new role to put my focus into and welcome the experiences that can be gain from this.


Planning and Organisation 
  • planing out actives and carry them through effectively, having to look ahead at the long term solution's to a teams ways of working.
  • Organisation skills have been developed through continued exposure to administrative tasks. 
  • My current role has enable me to develop a valuable time management skill set which helps me efficiently prioritize and allocate tasks within my team, along with managing ambiguity. 
  • A good Understanding of the commercial realities affecting the organisation.
  • Able to analyze year on year figures with strategies and ideas put in place for growth.
  • Working with my team I have learnt to communicate clearly with multiple parties, and am able to listen and empathize with differing viewpoints.
  • During my time in management i have learnt to adapt my communication skills according to my target audience.
  • Have worked on improving communication across different platforms making use of tools like conference calls/What's app/ Meetings and yammer.
  • Bridge the gap on communication between external logistical suppliers to improve service 
  • I am proficient with a variety of Microsoft applications predominantly Word, Excel, PowerPoint, Cloud and Outlook.
  • In my current role i also used a variety of other applications such as People-soft, Dashboard and Ceridian.

Work experience

Aug 20102016

Finance and Operations Manager

Marks and Spencer


  • Lead a team of 20 individuals to drive store profitability through minimizing losses and managing costs. 
  • To lead an efficient & productive operation across all stores from logistics to sales.
  • Drive individual performance and develop potential within the team through successful management of the career path. 
  • Lead the delivery of a safe & legal working environment for colleagues and customers, Ensuring Due diligence processes is followed through correctly with final sign off and review.   
  • Head up recruitment through external advertising and interview processes. 
  • Follow through with HR  policy's  when managing under performers.
  • Duty manage stores being responsible for operations and safety off customers and staff. 


  • Recognized by region to help plan and implement new store openings across Home Counties south. 
  • Praised with leading the store to best implementation in the business of a new payroll system. Because of this became implementation manager for south region.  
  • Last two yearly scores have been 100% on personnel management performance from direct feedback from line reports, please see link below.  




Oct 2005Aug 2010

Commercial Manager

Marks and Spencer


  • The daily management of a team of sales floor employees and Section Coordinators. 
  • The continued implementation of business objectives in order to meet sales targets. 
  • To conduct disciplinary action and undertake investigations into employee conduct, strictly following business procedures. 
  • To contribute to the cost figures of the whole store by controlling loses through theft, damage and breakages. 
  • To support my team with absence and health concerns, giving them easy access to the tools available in store.  
  • To show team members from head office around the department, providing answers to questions about sales figures and stock. 



  • Leading a team of employees in a successful business trial. My team exceeded their target and were awarded with a trip to head office to meet executives and senior members of the business.

Education & Qualifications

Distinction award in business studies (NVQ) 2004- Reading University 

GCSE'S 10 A-C grades achieved in 2003-Prospect technology college,Reading

Food safety expert level 3 Qualification (HACCAP)

Personal licence holder (PLH) 


Family and friends form a big part of my life outside of work and remain ever important to me. To keep fit I go swimming and have been a gym member since last summer.

In my spare time I would like to get back into Karate/martial arts where at a younger age I became the countries youngest black belt and a figure head for the association, this is something that will be a personal aim for the year ahead.

Have started playing golf in my free time and have now caught the bug trying to improve and enjoy time on the course.

I'm a fan of British culture and history and enjoy going to see historical site's around the country. 15th century is a personal favorite time period.

Have recently just come back from a road trip up the coast of California. This was a great experience and one that i am looking to repeat as i have great interest in seeing different states of the USA. 

 I have a full and clean driving licence and am a non-smoker.