- Newark NJ
- (973) 856-4884
Currently contracted at the New Jersey branch of global law firm Dentons. PC technical support (desk side, phone, remote or via E-Mail) for attorneys and staff in a proactive, timely manner to insure optimal workstation performance at all times. Responsible for AV conferencing, mobile technology support and security. Escalates any high-tier issues to corporate help desk in Chicago when needed, and works with top-level support teams for resolution.
Leveraged and maximized on previous IT experience to provide quality technical support, sales and service for desktop and laptop computers, tablets, peripherals and software in-store, and on-site. Laser-focus on tailoring and providing the right solution for each customer, while insuring services were done right the first time and ahead of the standard turn-around time whenever possible—earned the store the highest customer satisfaction rating (90% TechSAT) in the region. Received Certificate of Appreciation for Highest Combined Sales in 2012.
Provided full-time assistance and support during family member's illness.
Started my own website for reviewing technology products for PC enthusiasts. Website attracted name-brand products for review from some of the industry's top vendors in tech gear for PC enthusiasts (Arctic Cooling, Asus, Corsair, Noctua, Nvidia, etc.).
Provided twelve years of cost-effective, efficient network administration and end-user technical support and training for one of the largest food distributors in the U.S. Increased productivity and reduced IT costs by establishing best practices and standardization of hardware and software solutions for company. Evaluate and recommend latest hardware and software solutions for IT and other departments company-wide to maximize targeted business goals. Design, implement and update documentation to simplify operational procedures for IT department. Streamlined hardware inventory and software licensing management.
Employer provided as-needed training for Microsoft-certified courses in Windows Workstation, Server and Exchange Server as updated and new technologies were deployed throughout SYSCO Food Services between 1998 and 2005.