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Work experience

May 2015Jul 2015

Eligibility Technician

Denver Department of Human Services
  • Created and maintained customer cases in the Colorado Benefits Management System (CBMS) by way of processing a variety of customer paperwork, including change report forms, redeterminations, and new applications
  • Conducted phone and face-to-face interviews with clients to fully determine their eligibility for Food Stamps and Medicaid
  • Proficiently created case comments to communicate the steps taken in determining clients' to future Eligibility Technicians
  • Participated in a team project to create a process to mitigate the ongoing issue of food assistance overpayments within the Family and Adult Assistance Division
Apr 2014Apr 2015

Case Management Coordinator

Denver Department of Human Services
  • Obtained a working knowledge of both customer service relations and public assistance eligibility and policy through state approved training and on the job education
  • Maintained quality and quantity while assisting clients by answering general concerns and triaging among dedicated case management teams
  • Quickly and efficiently educated in the use of basic Microsoft Office programs, as well as job-specific programs such as the Colorado Benefits Management System, DDHS Work Management System, and various interfaces for the Department of Motor Vehicles, Social Security Administration, and Department of Labor
  • Served as a replacement for many areas within the customer service department, including call center technician, general assistance liaison, and self service assistant, demonstrating a wide knowledge of practice and procedure within the department
Aug 2012Apr 2014

Volunteer/Intern Probation Officer

4th Judicial District Probation Department
  • Managed the Colorado OffenderLink Telephone Reporting System, tracking a high volume of criminal cases per month
  • Monitored defendants’ compliance with court-ordered probation conditions, including substance abuse treatment, community service, court costs, and apology letters
  • Developed and handled sensitive court documents such as termination requests, extensions, and CNRs (complaint and reports)
  • Communicated daily within the probation department and with outside agencies to determine clients’ compliance with probation

Education

Aug 2011May 2013

Bachelor of Arts in Criminal Justice

University of Colorado Colorado Springs
  • Obtained a thorough general knowledge of criminal justice practices and policy
  • Engaged in basic language, mathematical, and scientific education, as well as a broad spectrum ranging from music, to art, documentary, and political science

References

  • Delaine Otwell
  • Finance Manager, City of Fountain
  • (719) 761-1767
  • Albert Brodecki
  • Chief of Military Promotions (HQ AFSPC)
  • (719) 473-4901
  • Fran Hall
  • Retired
  • (719) 286-8229
  • Ron Newman
  • Director of Volunteer Services, 4th Judicial Probation Department
  • (719) 452-5788
  • Joy Martinez
  • Case Management Supervisor, Denver Human Services
  • (720) 944-3153