Victoria Barbosa

Eligibility Technician

Work History

Work History

Eligibility Technician

May 2015 - Jul 2015
Denver Department of Human Services
  • Created and maintained customer cases in the Colorado Benefits Management System (CBMS) by way of processing a variety of customer paperwork, including change report forms, redeterminations, and new applications
  • Conducted phone and face-to-face interviews with clients to fully determine their eligibility for Food Stamps and Medicaid
  • Proficiently created case comments to communicate the steps taken in determining clients' to future Eligibility Technicians
  • Participated in a team project to create a process to mitigate the ongoing issue of food assistance overpayments within the Family and Adult Assistance Division

Case Management Coordinator

Apr 2014 - Apr 2015
Denver Department of Human Services
  • Obtained a working knowledge of both customer service relations and public assistance eligibility and policy through state approved training and on the job education
  • Maintained quality and quantity while assisting clients by answering general concerns and triaging among dedicated case management teams
  • Quickly and efficiently educated in the use of basic Microsoft Office programs, as well as job-specific programs such as the Colorado Benefits Management System, DDHS Work Management System, and various interfaces for the Department of Motor Vehicles, Social Security Administration, and Department of Labor
  • Served as a replacement for many areas within the customer service department, including call center technician, general assistance liaison, and self service assistant, demonstrating a wide knowledge of practice and procedure within the department

Volunteer/Intern Probation Officer

Aug 2012 - Apr 2014
4th Judicial District Probation Department
  • Managed the Colorado OffenderLink Telephone Reporting System, tracking a high volume of criminal cases per month
  • Monitored defendants’ compliance with court-ordered probation conditions, including substance abuse treatment, community service, court costs, and apology letters
  • Developed and handled sensitive court documents such as termination requests, extensions, and CNRs (complaint and reports)
  • Communicated daily within the probation department and with outside agencies to determine clients’ compliance with probation

Education

Education

Bachelor of Arts in Criminal Justice

Aug 2011 - May 2013
University of Colorado Colorado Springs
  • Obtained a thorough general knowledge of criminal justice practices and policy
  • Engaged in basic language, mathematical, and scientific education, as well as a broad spectrum ranging from music, to art, documentary, and political science

References

  • Delaine Otwell
  • Finance Manager, City of Fountain
  • (719) 761-1767
  • Albert Brodecki
  • Chief of Military Promotions (HQ AFSPC)
  • (719) 473-4901
  • Fran Hall
  • Retired
  • (719) 286-8229
  • Ron Newman
  • Director of Volunteer Services, 4th Judicial Probation Department
  • (719) 452-5788
  • Joy Martinez
  • Case Management Supervisor, Denver Human Services
  • (720) 944-3153