Director, Customer Training
Managed $1 million annual budget and team of 5 learning professionals worldwide who develop and deliver product training for customers, employees, and partners, at a 96% customer satisfaction rating.
- Grew training revenue 24% over prior year and increased profit margin by 42%.
- Increased number of customers trained by 26%, increased public virtual instructor-led training by 45% and private virtual instructor-led training by 1000%.
- Enriched training programs and offerings to include web-based, advanced-level, delta and entry-level training, commoditized Lab in the Cloud environment, and Authorized Training Partner program.
- Cross-trained instructors to eliminate reliance on external training resources.
- Developed successful instructional-design capabilities in Bulgaria office.