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Work experience

20122014

Director, Customer Training

Axway

Managed $1 million annual budget and team of 5 learning professionals worldwide who develop and deliver product training for customers, employees, and partners, at a 96% customer satisfaction rating.

  • Grew training revenue 24% over prior year and increased profit margin by 42%.
  • Increased number of customers trained by 26%, increased public virtual instructor-led training by 45% and private virtual instructor-led training by 1000%.
  • Enriched training programs and offerings to include web-based, advanced-level, delta and entry-level training, commoditized Lab in the Cloud environment, and Authorized Training Partner program.
  • Cross-trained instructors to eliminate reliance on external training resources.
  • Developed successful instructional-design capabilities in Bulgaria office.
20112011

Global Certification Program Manager

Qlik

Defined, developed and released a new world class scalable QlikView product certification program for over 1000 global partners and customers, designed to help partners and customers differentiate themselves in the Business Discovery market.

  • Certification program was honored as an "Learning! 100 Award" Winner by Elearning! Media Group.
20092010

Director, Learning Solutions

Iron Mountain

Managed team of 9 learning professionals who designed and developed employee-focused blended learning solutions and project managed the outsourced development of blended learning solutions.

  • Re-staffed and re-aligned the organization to move from internal to outsourced development.
  • Defined Learning Solutions 3-year goals, strategies and objectives to align to company business strategies.
20052009

Director, Global Learning Services

Sterling Commerce, an IBM Company

Directed $2 million annual budget and team of 36 professionals worldwide who managed, designed, developed, and assessed, global product training for customers, employees and partners. Established and reported on learning metrics.

  • Generated >$3 million in global education revenue. Increased North America education revenue by 31% by implementing marketing and sales plans and tools, and incorporating onsite training.
  • Increased EMEA education revenue by 120% by mentoring new training manager and working closely with sales and consulting to drive new business.
  • Reduced content development costs by 45% and development time by 10%, and increased training content offerings by 78%, through expansion of offshore learning services.
  • Directed live and self-paced training to >10,000 customers, employees, and partners, and launched self-paced training used by >100,000 employees while maintaining a 96%+ satisfaction rating.
  • Integrated the training needs and content for three companies acquired in three years and built new customer and tiered-partner global pricing structures.Crafted an integrated marketing program, launched Learning Management System (LMS) for all internal and external training, created education website and product catalog, and standardized training contracts.
20032005

Manager, Learning Development

Kronos Inc.

Managed team of 5 learning professionals who developed employee and customer product-focused blended learning curriculum. Wrote high-level curriculum development plans that included needs assessment, audience analysis, task analysis, instructional strategy, project plan, schedules, learning paths, blending learning strategy, risks and dependencies.

  • Created internal certification process for new hire consultants that supported continuous learning, including learning progression through job levels.
20002003

Education Technologist

Department of Defense Education Activity

Advised schools for military-dependents in planning and use of educational technology resources and budgets. Mentored teaching staffs in technology selection and integration, instructional methodologies, and learning strategies.

  • Designed, developed, and facilitated 4-day event Using Engaged Learning as a Model for the Integration of Technology at Far East Technology Conference.
19992000

Director, Education Product Marketing

PTC

Managed staff of 24 with annual budget of $2 million. Crafted strategic marketing plan and directed content development for global customer education solution for enterprise-wide software business.

  • Developed customer education solution plan by defining audience, training paths, blended learning strategy, certification plan, marketing plan, rollout process, resources, and budget that drove $3 million revenue and 12% quality increase.
19961999

Senior Director, Global Title Development

Gartner Group

Managed $4 million budget and 18-member staff that drove internal and outsourced development of 200+ multiple-language e-learning IT products per year that brought in over $35 million in incremental revenue.

  • Reduced average cost per development hour by 45% by building scalable content development organization leveraging offshore e-learning vendors.

References

Mike Merriman

"Barbara ran the Global Title Development organization at Gartner. Her responsibilities included vendor management, partner management, forecasting, production and quality control for all products delivered. Starting from scratch, Barbara orchestrated the development of a flexible 3rd party organization that cost effectively produced 75% of the company's products at a fraction of the cost had we used organic resources. Utilizing this network enabled us to secure valuable customer partnerships and meet aggressive production schedules. She is a great people manager and skilled individual contributor. Additionally she is an intuitive person willing to make decisions. I relied upon Barbara's wisdom and expertise and would work with her anywhere."

Sinead Moran

"I transferred to Barbara’s team in April 2007 and during that time Barbara was always supportive and encouraging of both my work and the challenges that I faced. The transition period could have been tricky but for this and it is something that I will continue to appreciate. I was always kept up to date with the operations of other regions and included in the decision making process which allowed me to grow in my own role, giving me the confidence to make decisions and take things forward. My time working for Barbara was an enjoyable one in a demanding environment and a period of time in which I learnt a great deal that will stand me in good stead for the future."

Sharath Ramaswamy

"My Guru!!! Barbara has been my mentor, guide, and friend who did a phenomenal job of setting up the Educational Services team at Sterling Commerce, an IBM Company. I was very green behind the ears when I met her and a lot of what I do today is mostly due to her mentorship and the opportunities she provided me. Every time someone appreciates something I do around training, I send a silent thank you to her. Barbara - Thank you once again!!!"

Tony Alfano

"Barbara worked for me at Yantra Corporation, and then through acquisition, at Sterling Commerce (e.g. SCI), for 3 years. During that time, Barbara redefined SCI's training approach and customer strategy. She was able to quickly develop insight in terms of what our customers in both the supply chain and data communications required. This included the development of virtual training titles along with the rollout of a learning solution system that made it possible for SCI clients to subscribe to content. Barbara was able to accomplish this by establishing and bootstrapping a content development team offshore. She used her considerable knowledge of remote development to assist her in constructing a stable and high quality content development channel used by both the learning services team at SCI as well as other elements of the business. As a result, Barbara was able to concurrently streamline the SCI's education resources which resulted in incremental margin to the business. Barbara was also instrumental in working closely with the field sales consulting teams to develop onsite and virtual offerings that enabled these teams to be more effective in their roles. Her team developed integrated training maps for all roles and she tracked alignment of those plans for the business. Barbara is an extremely effective Education Leader. She combines great vision, experience and people management. She is an excellent addition to any company looking to further both its internal and external education channel. I highly recommend Barbara and would be happy to take inquiries to that effect."

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Education

Interviewed by Bloomfire

Summary

Corporate Learning Services Executive experienced developing global software educational strategies and training programs for start-up and Fortune 500 employees, partners and clients. Managed budgets over $5 million, drove global training revenue over $3 million and managed international teams of up to 36 members.  Directed live training delivery and development of blended training offerings in formats for classroom, WebCasts, live virtual training, e-learning, video and audio podcasts. Developed award-winning certification program. Enhanced company's competitive position and increased training revenue.  Skilled with offshore outsourcing and managing remote and international teams.