Work experience

Work experience
2012 - 2014

Director, Customer Training


Managed $1 million annual budget and team of 5 learning professionals worldwide who develop and deliver product training for customers, employees, and partners, at a 96% customer satisfaction rating.

  • Grew training revenue 24% over prior year and increased profit margin by 42%.
  • Increased number of customers trained by 26%, increased public virtual instructor-led training by 45% and private virtual instructor-led training by 1000%.
  • Enriched training programs and offerings to include web-based, advanced-level, delta and entry-level training, commoditized Lab in the Cloud environment, and Authorized Training Partner program.
  • Cross-trained instructors to eliminate reliance on external training resources.
  • Developed successful instructional-design capabilities in Bulgaria office.
2011 - 2011

Global Certification Program Manager


Defined, developed and released a new world class scalable QlikView product certification program for over 1000 global partners and customers, designed to help partners and customers differentiate themselves in the Business Discovery market.

  • Certification program was honored as an "Learning! 100 Award" Winner by Elearning! Media Group.
2009 - 2010

Director, Learning Solutions

Iron Mountain

Managed team of 9 learning professionals who designed and developed employee-focused blended learning solutions and project managed the outsourced development of blended learning solutions.

  • Re-staffed and re-aligned the organization to move from internal to outsourced development.
  • Defined Learning Solutions 3-year goals, strategies and objectives to align to company business strategies.
2005 - 2009

Director, Global Learning Services

Sterling Commerce, an IBM Company

Directed $2 million annual budget and team of 36 professionals worldwide who managed, designed, developed, and assessed, global product training for customers, employees and partners. Established and reported on learning metrics.

  • Generated >$3 million in global education revenue. Increased North America education revenue by 31% by implementing marketing and sales plans and tools, and incorporating onsite training.
  • Increased EMEA education revenue by 120% by mentoring new training manager and working closely with sales and consulting to drive new business.
  • Reduced content development costs by 45% and development time by 10%, and increased training content offerings by 78%, through expansion of offshore learning services.
  • Directed live and self-paced training to >10,000 customers, employees, and partners, and launched self-paced training used by >100,000 employees while maintaining a 96%+ satisfaction rating.
  • Integrated the training needs and content for three companies acquired in three years and built new customer and tiered-partner global pricing structures.Crafted an integrated marketing program, launched Learning Management System (LMS) for all internal and external training, created education website and product catalog, and standardized training contracts.
2003 - 2005

Manager, Learning Development

Kronos Inc.

Managed team of 5 learning professionals who developed employee and customer product-focused blended learning curriculum. Wrote high-level curriculum development plans that included needs assessment, audience analysis, task analysis, instructional strategy, project plan, schedules, learning paths, blending learning strategy, risks and dependencies.

  • Created internal certification process for new hire consultants that supported continuous learning, including learning progression through job levels.
2000 - 2003

Education Technologist

Department of Defense Education Activity

Advised schools for military-dependents in planning and use of educational technology resources and budgets. Mentored teaching staffs in technology selection and integration, instructional methodologies, and learning strategies.

  • Designed, developed, and facilitated 4-day event Using Engaged Learning as a Model for the Integration of Technology at Far East Technology Conference.
1999 - 2000

Director, Education Product Marketing


Managed staff of 24 with annual budget of $2 million. Crafted strategic marketing plan and directed content development for global customer education solution for enterprise-wide software business.

  • Developed customer education solution plan by defining audience, training paths, blended learning strategy, certification plan, marketing plan, rollout process, resources, and budget that drove $3 million revenue and 12% quality increase.
1996 - 1999

Senior Director, Global Title Development

Gartner Group

Managed $4 million budget and 18-member staff that drove internal and outsourced development of 200+ multiple-language e-learning IT products per year that brought in over $35 million in incremental revenue.

  • Reduced average cost per development hour by 45% by building scalable content development organization leveraging offshore e-learning vendors.