» Responsible for managing a team of writers and illustrators in Bangalore, India, in producing Illustrated Parts Catalogs for B/E Aerospace lavatories installed as OEM and retrofits in Boeing 737s.
» Responsible for leading a team of writers and illustrators in a comprehensive CMM-IPL (component maintenance manual - illustrated parts list) for four OEM lavatory positions in a new Boeing 737 on a compressed, rapid development schedule. (An aircraft CMM is comprised of description, operation, disassembly/reassembly, wiring diagrams, schematics, inspection, repair, cleaning, plus a comprehensive illustrated parts catalog from top assembly down to fasteners.) Delivered on time. Our Boeing customer said it was the best CMM he’d ever seen.
» Responsible for on-going CMM maintenance on a 90-day review cycle with inclusion of new lavatory configurations and retrofits per customer request.
» Solely responsible for authoring Service Bulletins in response to requests from engineering and program management.
» Responsible for developing process flowcharts and single point lessons documenting product support/customer service functions (using Visio and PowerPoint)
Appications used: Word, Excel, PowerPoint, Acrobat, Photoshop.