A senior technical writer position with a commercial aviation manufacturer.
A smart, customer-focused, deadline-driven technical writer with extensive experience in the fields of commercial aviation and medical electronics. Able to work independently from initial concept to print production. Consummate team player able to effectively collaborate with all project stakeholders.
• Proven track record producing top-quality ATA iSpec 2200-compliant CMMs, AMM Supplements, IPC Supplements, Service Bulletins, and Service Letters.
• Experienced authoring Task Cards to MSG-3 best practice standards. Extensive experience with authoring FAA-STC plans, reports, and ICAs.
• Experienced authoring user manuals, service manuals, processes, procedures, and work instructions.
• Experienced with authoring marketing-focused collateral such as data sheets, scenarios, case studies, and white papers.
• Excellent skills in research, organization, writing, editing, graphic design, and desktop publishing.
Feb 2014 - Present
SENIOR TECHNICAL WRITER
SENIOR TECHNICAL WRITER.
• Authored maintenance documents including CMMs, AMM supplements, IPC supplements, Service Bulletins, and Service Letters.
• Authored Task Cards for interior mods on Airbus A320s and Boeing 737NGs per MSG-3 commercial best practices with enhanced task descriptions and listing of tools and consumables.
• Responsible for authoring manufacturing processes, engineering procedures, work instructions, and flow charts.
• Hand-picked by the Certification Manager to create STC certification plans and ICAs.
• Responsible for defining, developing, and documenting Business Management System processes to advance to facilitate ISO 9001 Quality certification.
• Created new templates document styles for engineering plans, reports, and processes.
• Responsible for managing the creation of a QMS manual required for gaining the company its first FAA PMA approval.
Aug 2012 - Feb 2014
LEAD TECHNICAL WRITER
» Responsible for managing a team of writers and illustrators in Bangalore, India, in producing Illustrated Parts Catalogs for B/E Aerospace lavatories installed as OEM and retrofits in Boeing 737s.
» Responsible for leading a team of writers and illustrators in a comprehensive CMM-IPL (component maintenance manual - illustrated parts list) for four OEM lavatory positions in a new Boeing 737 on a compressed, rapid development schedule. (An aircraft CMM is comprised of description, operation, disassembly/reassembly, wiring diagrams, schematics, inspection, repair, cleaning, plus a comprehensive illustrated parts catalog from top assembly down to fasteners.) Delivered on time. Our Boeing customer said it was the best CMM he’d ever seen.
» Responsible for on-going CMM maintenance on a 90-day review cycle with inclusion of new lavatory configurations and retrofits per customer request.
» Solely responsible for authoring Service Bulletins in response to requests from engineering and program management.
» Responsible for developing process flowcharts and single point lessons documenting product support/customer service functions (using Visio and PowerPoint)
Appications used: Word, Excel, PowerPoint, Acrobat, Photoshop.
Nov 2010 - Jul 2012
Responsible for writing and illustrating component maintenance manuals (CMMs) and illustrated parts catalogs (IPCs) for interior modifications to existing commercial aircraft. Content creation based on self-directed research in engineering drawings and documentation as well as interviews with engineers and subject matter experts. CMMs and IPCs were written in compliance with FAA iSpec2200, Boeing, and Airbus specifications. Applications used include FrameMaker, Illustrator, Excel, Acrobat, and Word.
1994 - 2010
Senior Technical & Marketing Writer
Technical and marketing writer, editor, and turnkey documentation professional with over 15 years of experience. Able to work from initial concept to print production. Specializing in user manuals, software application documentation, service manuals, procedures, advisories, bulletins, courseware, white papers, case studies, copy writing, copy editing, newsletter writing and layout, PowerPoints, brochures, press releases, and more. Excellent graphic design and desktop publishing talent. Strong project management and administrative skills. http://www.flickr.com/barbarajphillips
1992 - 1994
Classroom Teacher, ESL
American Language School
Classroom Teacher, Tokyo and Kobe, Japan. Responsible for teaching daily age-appropriate classes to students ranging in age from five-years-old to adult. Daily preparation of lesson plans and manipulatives, testing, grading, and regular parent conferences.
1982 - 1992
Mechanical Engineering Associate
Engineering Corporation of America
On contract at: Medtronic Physio-Control, Redmond, Boeing (Renton and Everett), Honeywell Marine Electronics, Mukilteo, Eldec (Crane), Lynnwood, and John Fluke Mfg, Everett. Responsible for validation test design, execution, and documentation for compliance of products with FDA regulations, ISO9001, UL, CE, CSA, and other relevant regulatory requirements. Electro-mechanical packaging (enclosures) design for electronic systems in medical electronics, consumer electronics, military/aerospace and commercial aircraft. Circuit board layout for through-hole and surface-mount fabrication using AutoCAD and hand drafting.
Use on a near-daily basis to create line art for Jamco America, B/E Aerospace, and Aviation Technical Services aircraft maintenance manuals.
An indispensable tool for my freelance graphic design work.
Used extensively, exclusively, for creation of all Verathon Corporation user manuals.
Microsoft Office Suite
Certificate - Technical Communication. University of Washington, Seattle, WA
BA - Linguistics. Seattle Pacific University, Seattle, WA
AA - Mechanical Engineering Technology. Maricopa Technical College, Phoenix, AZ
User Manual - Beyond iCEBOX FlipScreen
User Manual - Medtronic Physio-Control LifePAK 500 Trainer
User Manual - RAMP 200
Newsletter - FETCH!
Courseware - The Versatile Company
Magazine Article - InSync, Fall 1994
User Manual - Microsoft Streets & Trips 2005
Brochure/Inside - Northwest Language Academy
User Manual - Cirrus BioSystems SPF Misting Station
Brochure/Outside - Northwest Language Academy
Brochure/Outside - FETCH!
Newsletter - Northwest Language Academy
Postcard Invitation - Northwest Language Academy
Case Study - InRoad InSight
Data Sheet - Evergreen Sensor MiniBIR
White Paper - Electronic Entry, Retrieval,and Analysis of Patient Information - Time Savings and Cost Reductions
White Paper - Ten Mistakes Businesses Make When Working With Online Technology
White Paper - The Future of Personalized Printing
White Paper - Emerging Trends in Auto ID Symbology
Brochure/Inside - FETCH!
DIGITAL MARKETING, FUNDRAISING, AND SOCIAL MEDIA
I have done extensive volunteer work with a number of nonprofit organizations, helping them with traditional and digital marketing, social media, and fundraising. I am particularly interested in nonprofits dedicated to the performing arts, the environment, and animal welfare. I am currently studying web design and just produced my first two screencasts. A couple of goals: gain more experience with grant writing, produce a series of podcasts on classical music history.
CODING LANGUAGES AND FRONT-END WEB DEVELOPMENT