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Barbara Underwood

Administrative Professional / Strategic Communications Graduate


Creative and skilled Communications graduate with exceptional writing and design skills. 

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To watch me introduce myself and give you more information about who I am.

Work experience

Feb 2015Apr 2015

Seasonal Customer Service Representative

Teamwork Athletic Apparel

Answer phones in high volume call center Assist customer with website issues

Create new orders and maintain previous orders Look-up existing orders and provide customers with tracking and shipment details

Educate customers on new sublimated products

Research discontinued products and assist customers in finding similar products

Find errors in 2015 catalog and log errors into excel spreadsheet

Respond via email to 30-40 customer inquiries per day regarding dealers in their area

Direct potential dealers to appropriate departments to set up new accounts

Respond to customer inquiries in regards to dealers in their area.

May 2013May 2014

Federal Student Work Study

Miracosta College

Tracked student athletes grades and study hours which resulted in higher grades for the students
Coordinated charity sporting events.
Data entry and information tracking in regards to student study hours
Kept track of event times, including race times and elapsed time during game segments, starting or stopping play when necessary.
Registered athletes for sporting events
Performed referee duties during intramural sporting events

Mar 2013Sep 2013

Seasonal Cashier/Customer Service Representative

The Home Depot

Assisted customers with placing special orders while also up selling the latest products and promotions.
Rang up customers order with 97 percent accuracy, surpassing the company standard of 90 percent accuracy.
Received customer satisfaction ratings of 9 out of 10 or more 3 months in a row. Company standard is 7 out of 10.
Identified several instances of credit card fraud, returns fraud and shoplifting. Received recognition for preventing store shrinkage.

Feb 2009Nov 2012

Front Desk Receptionist

Law Office of Margo Dockendorf

Prepared and processed legal documents and papers, such as subpoenas, complaints, appeals, motions, and pretrial agreements in a way that led to the office running in a more efficient manner.
Mail, fax, or arrange for the delivery of legal correspondence to clients, witnesses, and court officials in a timely manner.
Receive and place telephone calls with current, past, and potential clients.
Scheduled and made appointments with up to 6 new clients per day.
Served time sensitive legal papers while following all laws and protocol.


Jul 2014Apr 2016

Bachelor of Arts in Strategic Communications

National University

The Bachelor of Arts in Strategic Communications prepares students for leadership positions in public relations, advertising, marketing, and corporate communication. Graduates can use the strategic thinking and message creation skills they acquire to work in most industries, helping organizations create messages for presentations, as well as for print, broadcast, and digital media. The program covers the theory behind and execution of integrated marketing communication campaigns, disseminated in interpersonal, intercultural, organizational, and public settings. Students learn through academic work, case studies, and hands-on experience creating messages across media platforms. Completion of the program enables graduates to succeed in positions that require strategic thinking and planning, project management, content creation, and leadership.

Nov 2012May 2014

General Education 

Miracosta College

Completed all General Education requirements needed for transfer to 4-year University.


Marketing Website Design and Content Writing Example

This website was designed as a mock-up marketing campaign aimed at enticing tourists to visit New Orleans, LA. This website was meant to be similar to a Chamber of Commerce website that would not only inform the general public of the history of New Orleans, but also describe activities and places to visit should they take a trip to The Crescent City. I designed this website from the ground up and also wrote all the content. All of the photographs featured on the website were taken by myself while I lived in New Orleans. 

Charity Website Design and Content Writing Example

This website was designed as a mock-up website featuring Steve Gleason, a former NFL player who was diagnosed with ALS. I designed this website from the ground up using Wordpress. I also wrote all content, and all photos featured on this website were used with the permission of a representative from Team Gleason, the ALS charity that Steve Gleason founded. 

Marketing Campaign Example

This document contains a mock-up Marketing Campaign designed for Team Gleason, an ALS charity started by former Saints player, Steve Gleason. This mock-up includes all outline information needed to begin a successful marketing campaign that would revolve around not only soliciting donations, but spreading awareness about ALS. I wrote and designed this mock-up from beginning to end.